Customer Ratings & Reviews

Kyle was able to explain realistic pros and cons of different TV options helping us to better choose the best TV for our needs. He also demonstrated different TV wall mounts, sound options and other possible accessories. His humor, candor and professionalism helped us make a fairly expensive purchase, which he then scheduled for installation. He did not rush us, and listened to both of us equally.

These guys were GREAT! They explained that The Sonos ceiling speakers would direct the sound straight down and I would need a separate amp. Instead they recommended the Sonos Arc, which has an integrated amp. Also they can hook it up to the TV. I bought my 2nd service plan last fall and it is so worth the money! For a nominal fee, they’ll install my tv in my new home. And they can fix anything.

Our advisor was very friendly, helpful, and courteous. He gave our home throughout the consideration of where a large tv would fit. He recommended all of the equipment we ended up purchasing and even came the day the technician arrived to install everything. He came back later, after everything was installed and led us through a step by step set of instructions as to how to get the best service from our new purchase. We are thrilled with everything!!

I am so happy Best Buy suggested that we have an advisory come out before starting our remodel plans. The advisor was able to let us know if I was able to change out the type of oven and stove top, and that I should buy the appliances before the plans so the measurements and cuts are correct which was something I did not think about. Especially since I plan on cutting down the island some since it takes so much space now. Thank you very much for your help.

Matt was organized & professional . I appreciated the in home consult before I chose our electronics . My experience with the initial contact in store , consultation and installation was fantastic ! Matt was responsive and informed . Thank you !

As always Eric delivers again. I called him up letting him know I needed a tv setup for a family member that is staying with us. Eric provided great guidance on tv selection and got us on the schedule for install quickly. Couldn’t recommend Eric enough!

Our refrigerator was not properly installed. We had it replaced and it was then working except for no water and ice. A crew came back out and fixed the problem which was a kinked water line. This was replaced. The last crew did the job. We bought four kitchen appliances in all. Three of them were either dented, cracked or scratched. I think this was due to handling.

Steve provided excellent service and follow up with my questions. The Geek Squad installed my TVs perfectly. I appreciate the care from start to finish.

Overall Everything went well. The only concern was. The oven was dropped off with no extension cord. Other then that all was great. The consultation visit went well. The man was very kind.

Best Best consultant/expert Tarek was so helpful as we upgraded our Sonos system in our home. He was both professional and personable . . . listened to our expectations and recommended the perfect solution for us - so pleased!

Noe Perez, our in home consultant, did a great job reviewing our current home AV set up and getting a upgraded Sony Bravia system quoted and in turn installed within two weeks. He explained why and how this system would be best for Also helped with the current TVs in reallocating to other rooms in house . Overall a easy turn key experience. Thanks much Steve

We needed assistance with selecting TV's, air conditioners and washer and dryer. His guidance was well within our budget and his knowledge was fantastic as he explained all the options the equipment had. Great experience from the purchasing to installation. Thanks again!

I decided to up grade my appliances with black stainless steel and needed measurements for everything... Best Buy sent Erica to help me and she was absolutely amazing! She did the measurements, reviewed what I wanted and provided the truth on what would fit in my kitchen. So far I have the fridge, microwave and dishwasher and it looks amazing! I can’t wait until I get the stove!!! The experience was wonderful and customer service was just outstanding!!!! Erica nailed it!!!

It was so nice to have someone with the knowledge and experience to guide us in what and how to make our TV install everything we wanted! He helped us understand the how's and why's of the options available so that we could benefit the most from our purchase.

Jon was very helpful and patient with us explaining what we needed to fix our Denon setup. We’ve been really frustrated on not getting our system to work and Jon gave us tips and showed us what we need to do. He never tried to sell us anything we didn’t need. Jon is great at what he does and I would recommend him to anyone

Mike Viernes has provided us with the most excellent service! I changed all of my appliances for my kitchen remodel and purchased ALL of my appliances by working with Mike. It was a pleasure working with him!

I love my appliances that the consultant, Noe, helped me choose. The fridge was delayed due to weather. The store and warehouse managers both worked to get the delivery to me asap, only 3 days later. Communication was excellent in the process and they exceeded expectations in making sure I was happy when it was taken care of. HIGHLY RECOMMEND.

Barry is the absolute BEST. We wanted to be sure the our new refrigerator would fit our space before purchasing. I contacted the 800 number and they scheduled an in/home consultation with Barry. Barry was very efficient and thorough. I’ve since contacted Barry directly to make other Best Buy purchases. I feel as if I have my personal Best Buy concierge.

Excellent service from Josh in magnolia. He went above and beyond to answer my questions and followed up. His real world experience provided me guidance on building my HT setup including advice on AVRs their calibration tech. I ended up purchasing a Denon AVR, and Martin Logan floor speakers.

We needed assistance in replacing a smart tv in our master bedroom, upgrading a 15 year old sound system, and purchasing a Ring doorbell and security system. Our Consultant, William Mouat was very knowledgeable and helped us to purchase the best products for our home. William was professional and not at all high pressure! We would highly recommend him to anyone seeking professional assistance from Best Buy!