Customer Ratings & Reviews

Our in home consultant, Sergio, was very knowledgeable and efficient. He was able to reset our original universal remote instead of installing the new one I had purchased (saving us $400)! He also solved our streaming issue by recommending and installing an Amazon fire cube. Sergio explained everything very well and helped me understand how everything works.

That said post installation it was very hard for me to get in touch with my advisor. I left an email...i left a VM ... if my advisor was going to be away ...it would have been good to know or given the number to someone else. Other than that my advisor was prompt, professional, friendly and knowledgeable. Lastly i was thinking of buying a wireless soundbar and woofer thru my advisor but i feel obligated to purchase geek plan for 199.99 and if I dont buy plan best buy will charge me that 199.99 in the price of what im buying. I DONT LIKE THAT POLICY! left a bad taste.

Kyle did an excellent job at managing my kitchen project. There were quite a few bumps along the way but he always did his best to solve the issue and treat me fairly and professionally. He responded quickly to all my requests and inquiries and was knowledgeable about the products.

Barry is extremely knowledgeable of all home theater equipment. Barry is courteous, friendly, organized, easy to understand, patient and will only recommend what you need for your enjoyment. Barry will answer the phone when you call him to address any concerns that you may have. I highly recommend Barry to any one looking for a knowledgeable salesperson in this field.

Ashley is the best. I have used her for serval projects around the house she is so knowledgeable of products and listens to my needs to find the right product. She went above and beyond on this trip and met me at the store that afternoon to make sure we liked the products selected.

I was looking for a fridge. Cristhian was very helpful and guided me through a few options to select the best fit. At the time my best fridge wasn't available in store, so he quickly made sure that we would get the one with reasonable timeframe. Very professional and responsive

When I was unable to select a refrigerator in the store that would fit into my space, Joseph Goodknecht came to my house to help me find exactly the right one. He was skilled, knowledgeable, efficient, and found exactly what I needed. He is also just a good, friendly person! Elizabeth Rodgers, Frankfort, MI

Jay Hill from the Best Buy consultation team was incredible. He delivered a component system that provides better surround sound than we ever expected. From concept to installation this is the only intelligent way to purchase an entertainment system

We had an original built in Microwave oven by GE that was showing it's wear. It's not an easy task replacing a built in microwave because of the size of the cavity and finding a microwave oven you want to stick in the cavity. The most difficult thing is then finding a trim kit to match. It took two tries but everything worked out well. The in home consultation worked out very well and I would use that service again without hesitation.

Our expert, Luis Delgado, was very helpful especially because he is bilingual! He listened to us, answered all of our questions, showed us a lot of options until we found what we wanted. He is kind, very professional, and excellent!

We were planing to do a full renovation of our kitchen. We worked with Derek the In-Home Advisor for Best Buy. Derek was amazing and went out of his way to make sure we got exactly what we needed and when we had a minor complication he was able to price match the product and make sure we got the exact set of refrigerator, dishwasher, oven, and microwave. 10/10 and be sure to ask for Derek!

Boomers! There's a new sheriff in town and it's Best Buy. We took advange of the tech consultation when our receiver blew up after 10 years. Good evolutionary move for dinosaurs. Our Surround Sound never sounded better and tech upgrade improved remote and wireless integration. Best part the installers trained us on access methods until we were comfortable with the new protocols.

Graet experience. Very knowledgeable expert. Great result

Working with Rendee was great. She knew so much about the product and more. Offered services I didn’t believe BestBuy had. Needed a washer and dryer set. She came in assisted with measuring and got the perfect units.

Jeffrey came out for my consultation to purchase a WiFi router and recommended a very good one at a great price. I’ve worked with him on my Ring security system purchase as well and he is top notch. Steve installed my eero mesh router system and did an amazing job. Very knowledgeable, and went above and beyond to make sure I was set up and all my questions answered.

WE wanted to see what could be done with a camera system for the outside of our house. WE contacted the in house consultant and set up an appointment. He was on time and helped immensely with selecting the equipment needed to meet my needs.

We needed help planning, scoping and executing on an outdoor entertaining space that included a TV and sound system. Kurt helped to guide us through all of the options for our space and budget, and was extremely helpful as we had to make adjustments on the fly.

We had no idea what to look for in a home theater project. Josh Shears helps put together the hardware and explain how the various parts of a home theater work to maximize your sound experience.

Mia was very helpful selecting a new TV, soundbar, microwave, refrigerator, and dishwasher! She visited the home, took measurements, and worked with me on the best value option. I decided to stagger the purchases and she was extremely patient with me making my decisions over time.

Megan Schilling did a great job of educating us on our audio options and adding other products like Nest to our home. She also made sure the Best Buy team was able to find our location (not on Google or Apple maps yet) and that all of our remaining service calls were handled properly.