Customer Ratings & Reviews

The company consultant was very courteous, patient and knowledgeable We weren’t sure what our needs were and what our options might be Our consultant was great and was take us through some options and made us comfortable that he was never overselling and had our interests always top of mind He was great and stayed with through the creation of a proposal to the implementation of what is a great total home Media, sound and network solution

I was looking to update my home television and Dalton provided a home consultation to better understand what products I have and what I was wanting to accomplish. Dalton provided great information and answered all of my questions. Dalton was not pushy in a sales way to purchase any particular products and he worked with my budget. While visiting my house Dalton made suggestions that improved my wifi performance as well.

We were planning to install an outdoor TV and had several questions on how we should proceed. It was recommended on an in store visit to do an In Home Consultation. We had a great experience. All our questions were answered and some good recommendations were made. We were also able to purchase everything we needed right in the comfort of our own home. Highly recommend getting an In Home Consultation if you have unique situations or not that you might be dealing with.

I appreciate how Agent PJ explained what he was doing, and gave suggestions to fix the errors, if they arise again. Although my previous experience w/ the Geek Squad left w/ some reoccurring issues, Agent PJ was more than capable of coming to the rescue. He quickly targeted and troubleshoot the areas of concern, as well as took the time to follow up afterwards. I’m glad that I gave Geek Squad another chance.

Ben was super helpful in determining a good laundry replacement set. The current set is in a small closet on the second floor so we weren't sure if there would be issues finding a suitable replacement. There was a miscommunication and he went back a second time to verify everything which made us feel even more confident in his recommendation.

Provided great recommendations for a WiFi mesh system that is a drastic improvement over what I previously rented from my cable supplier. Only complaint was that the consultant did not know what systems Buckeye Cable supported. Tried two Modems before I had to buy an inferior product off Buckeye’s approved list. Consultant stopped communicating with me once I tried the second modem through Best Buy rather than try to understand Buckeye limitations for the next customer.

My consultant Bradley Johns was very helpful with my wanting to upgrade my stereo system and TVs. He provided a detailed proposal of the items I was interested in, and he was very helpful when I needed to break the proposal in half to make it more affordable for myself. I was delighted in completing the TV upgrade.

We needed help with some existing speakers in our new villa. From the consultation, to ordering what was needed, to installation, everything went very smoothly.

In home consultation was excellent. Adam did all the measurements, and asked all the right questions to help find us the right refrigerator for our needs and our space. Delivery was smooth as well, and it is perfect! Thank you so much for your expertise and professionalism.

We were wanting outdoor security cameras for our home, and our needs were met exactly after an in-home consultstion. We had a general idea of what we wanted, but we needed expert suggestions and advice to create the exact security system for us. Everything was explained to us clearly, from placing the cameras at precise locations around our house to understanding the app on our phone, and we couldn't be happier. We would definitely purchase again!

My in-home consultation went very well. The consultant was polite, honest and respectful. We discussed the current technology in my home and what I would like to have done. He provided recommendations for my consideration. The consult was not long and after the consultation I was emailed a quotation later on that day for my review.

Needed help in selecting the right home security system. The Best Buy team knew the features of the various options. The installation team was very professional and worked with us to pick the best locations. Easy process all around.

My in-home advisor was terrific. He was spot-on with his recommendations and extremely knowledgeable about all the products we discussed. He did not push me toward anything, but answered all my questions. He went out of his way to make sure I was happy with the recommendations. We selected a refrigerator, TV mounts, a sound system with speakers and receiver, cameras and a security system. I am looking forward to the install.

We were very happy to hear of this service provided by Best Buy as we were overwhelmed by all the choices available and the support equipment needed. Myra was right on time. She was thorough and never made us feel rushed. She wrote down every single thing that we needed for a complete job and explained why. She was patient and professional at our home and in the store. When the installation team arrived we were prepared and they were able to complete the job in one visit.

Kelly was very customer-focused, answering all of our questions, providing a wealth of product information and offering a wide range of ideas and suggestions. We upgraded our WiFi router with Eero and are considering some additional purchases, such as a Ring Video Doorbell Pro, smart plugs, an Echo Dot and a Lutron Wireless Smart Lighting Dimmer Switch Starter Kit. We were very pleased with our experience and recommend it to others.

Home consultation was excellent! Rob did a great job combining my goals for the room with the room itself and his knowledge of the products Best Buy offers to recommend a package I couldn’t be happier with!

At the store the sales person was knowledgeable and patiently helped me select a system. Most important was the free service to come to my home to make sure what I chose would be the best fit. The installers were on time, accommodating and cleaned up the area, Great experience all around.

Our experience with Carl Vincent went above our expectations! He was extremely knowledgeable, courteous, and very helpful. He explained everything in detail and answered all our questions in a way we could understand. It was meant to be that Carl was able to be our consultant.

We needed someone to come help us figure out what size tv we could do as a wall mount with the space we had. Our bedroom is layed out odd. Because of where our door is, it had us in a pickle. But Derek was awesome at figuring it out, measuring the area and now Teddy came and installed it for us and we "so love" our tv. We don't even need to where our glasses to watch it! Thank you to Best Buy for providing this service!

I had a very pleasant experience working with Jose Beltran. He guided me in purchasing two smart Sony TVs. He came to my house since I was unsure and we worked it all out and I felt so much more confident I would have a happy outcome! Which I did today when they were installed. I’m so pleased!! Thank you again Jose and Best Buy! :))