Customer Ratings & Reviews

Andres handled all our needs. Andres came for an in-home consult and solved all our challenges to upgrade from cable to Ting. He showed us what we needed for a whole-home update to bring on high-speed internet coverage for our wired and wireless devices. We couldn't be happier with our new high-speed home.

The two service staff came between 3 - 7 pm. They changed the swing doors from right to left within 30 minutes. Both did a good job. My refrigerator is working. I have a complaint about your dispatcher for not informing me prior to the service call to: a. empty contents of the refrigerator b. no parts needed to change the swing door. c. by not informing the service staff on the purpose of the service, it was tense for a few minutes before they figured out what to do. This is unnecessary.

We got everything installed for us, but unfortunately we still don't have the enhanced sound quality that we are supposed to have. Instead of being connected through the eARC HDMI cable, we are currently connected through an optical cable.

The Geek Squad is made up of the most knowledgable techs who made it look easy that they were installing 8 Samsung televisions. They also had great attitudes because some of the installs were not exactly easy. Keith Taylor also made easy for me to purchase what I needed and got me the right sale price

Loved working with Andrew as my sales rep. Attentive, professional, easy to talk with and friendly. Really knew his products and answered questions without having to look up the answer. Would go back to him again in a heartbeat. Even helped me over the phone on his day off !

We purchased two TVs and the two techs that delivered them and set up everything were so nice and helpful. My husband and I had several questions. All of our questions were answered. The techs did not leave until they were sure that we were satisfied with our new TVs.

My home consultant was valuable in assisting me with product choice and future problems that involved home installation.He was very knowledgeable and professional and did everthing to be sure that I was a satisfied customer.The downside being Best Buy does not have qualified or dependable in home installers.

We needed help selecting a refrigerator that would match existing appliances that had stylist features, e.g. handles that were discontinued, varying stainless steel finish, etc. Our consultant presented the option of an appliance with black glass front panels and no handles. We love it!

My experience with Best Buy’s home consulting was outstanding. All suggestions were within my budget and in my cases below. They focused my energy on the most important parts of my project and i am extremely satisfied with the completed project. All around, from consulting, to knowledge, to pricing to final installation the experience was outstanding. I highly recommend them.

I had the most positive experience working with Daniel Wood in Best Buy. He helped me to make the right choices for me new home project. I am very grateful to him for the time he spent advising me. He is very knowledgeable, professional and a very nice man. Thank you, David.

We were at the end of building a home and needed literally everything(appliances, tvs, routers, etc). Collin made the process super simple and made adjustments as needed with our timeline constantly changing. Now, If best buy has the product we want, we are buying it from Collin.

Joseph/Camille is great to work with - super knowledgeable across many product lines, patient, and responsive. Thank you so much for your help in designing my HTS and subsequent follow up support. I've worked with other BB Consultants before and Camille is definitely 2 steps above!

Michael called on time and delivered on time.He and the other tech were so careful with the appliances they delivered and removed. Michael also demoed features of our appliances. We used our appliances that day. I would recommend appliances from Best Buy and Michael and the other tech.

he was great and was able to order an electric range for us but I wish it had been energy efficient. Also because of shortage, it won't come till next month. I wanted to order a refrigerator but the store wouldn't let him order one. I did order and receive a soundbar for my upstairs tv. Hopefully, he did price matching for me on both items - I have no way of knowing.

We recently bought a house with and in-home theater that had an old analog-based sound system which was incompatible with today's digital components. The Best Buy representative came to our home, analyzed the existing system, asked appropriate questions about price range/quality, returned to the store and called me that afternoon with a couple possible solutions for a new receiver - one of which was on sale. We saved over $700 compared to another vendor's estimate.

I first used the consultant to help me choose the right sound bar for my set-up so I knew I needed to have her help me choose my new TV. It was so beneficial to have her see the dimensions of the room, the windows and amount of natural light, etc. She also helped me visualize the sizes of the two TVs I was considering. With her help I made the right choice and I am very happy with my purchase.

We need some help updating our 10 year old TV, & sound system. Mr. Ledoux was very helpful, knowledgeable and was able to walk us through the process in getting a much better system. I highly recommend and appreciate what he did for our both family room and theater room updates.

Garson is very good at what he does and helped determine exactly what needed and it turned out great. I would highly recommend him. His expertise is very valuable Thanks Again.

Xavier was knowledgeable, very patient and friendly. I would recommend him and his in home consultation services to everyone! And George who did our installation was amazing too!

We looked around for an oven and microwave to replace our existing appliances. 3 salesmen were talking and finally Chris came over to us and asked if we needed any help. Went on from their and due to his help we purchased the two items. Very polite and spent time with us.