Customer Ratings & Reviews

We needed to help in selecting the correct refrigerator for the unique space that we have in our home. Adam and a team did an excellent job in sourcing of new refrigerator and scheduling the installation. Everything went very smooth.

Donavan is AMAZING!! He helped us pick equipment that makes our new movie room in the basement AWESOME! He answered all our questions and also came back out to teach us how to tweak our system to make it even better. I highly recommend Donavan and the Best Buy team.

Advisor confirmed that a wall mount installation for a new 65" TV ,in the location I wanted, was feasible. He then proceeded to place an order for the exact TV I wanted and scheduled an installation date. He saved me a trip to the Best Buy store. I was extremely pleased with his ability to service my needs. P.S. The installation was a success and I love our new Samsung Q90 LED TV. Picture quality is outstanding.

As I have come to expect over the years I have been a Best Buy customer, your service and personnel are topo notch. Noe at the store was very helpful and the tech who brought and installed my tv was great, I think his name was Kevin. I know I can depend on Best Buy and the Geek Squad to come through for me.

I am very pleased with the customer service and installation services of my home outdoor Ring cameras. Both the Consultant and Installer were very courteous and pleasant to work with.

The advisor was friendly, listened to all of my thoughts regarding where things should go and what product would be best for the specifications I needed. I had been thinking about installing a home projector for some time but wasn’t sure about dimensions of the room and size of the screen. I also had questions regarding Apple HomePod compatibility and he was able to confirm the answers I needed.

santiago was super helpful when no other representative at best buy had any idea about what they were talking about. it might have taken 3 separate visits to my home to get a $2,000 machine installed, but without santiago's help it probably still wouldn't be done.

i needed a change of location for my tv and chose a wall mount. The Geek Squad reps were professional and advised me I didn't need a couple of items that were pre-ordered. All went well.

Went in looking for an electric stove and microwave and Myra was excellent at helping me pick the right one and for a great deal she was very professional and was able to answer all my questions.

We had a complex problem connecting the new modem to the ISP (Comcast). Shaquile stayed with it for hours until it became clear that it was a Comcast system problem. He came back the next day to wrap it up.

Aron and his guys were great. The first unit that was shipped to us was flawed and Aron made appropriate notes that cleared the way for us to get a replacement quickly. He left me contact information and showed up as soon as the unit was available from BB and reinstalled. He and his team are not BB employees, but as contractors, they will keep me going back to BB for appliances.

Detrick was amazing to have over and provide us with sound system consultation. His choices and guidance were spot on with exactly what we wanted and needed. The system is installed and we can not be any happier. Thank you Detrick!

We needed help with new wired bookshelf speakers that would be compatible with our older (1980's) Mcintosh receiver. Jesse patiently walked us through the options and allowed us to make up our minds. We are very satisfied with the results.

Omar is the Best no pun intended! His ability to communicate and understand what I wanted and needed was extraordinary. I am beyond satisfied with how my consultation went. 5 Stars is not sufficient in my humble opinion. My installers we're Amazing also. Wonderful service and professionalism.

We needed to to up our Home Security game and Geordy and the team at Best Buy set us with exactly what we needed. Geordy was onsite for a consultation to review our needs and advised the best, most practical approach. His team was onsite a few weeks later to install and we could not be happier.

we needed help with a new smaller refridgerator and have limited space in our kitchen. Andy came to our residence and was very helpful on showing us our options for the type of fridge that we wanted. Thank you so much Andy!

Taylor patiently answered all my questions and provided excellent recommendations. Her follow through afterwards and help with purchasing has been great too. Highly recommend this option vs just showing up in-store.

We renovated our home and upgraded TVs and sound systems. We worked with Rob, the entertainment consultant, to select the right equipment for our needs and spaces. He was very knowledgeable and great to work with! The systems we purchased are a perfect fit for our home. We would definitely use these services again and recommend it to others.

Bianca was very helpful in my selection of a smart tv to fit into an existing built-in space. She gave me several choices and explained the differences between them. She also explained what the advantages were with getting a geek squad membership. However, when the technician installed my new tv, he couldn’t haul away the huge, heavy old one. He helped arrange for a two man team to come a few days later. It all worked out in the end.

Tech expect Lem T. takes care of business for his clients. He always has the answers and heartfelt suggestions. You know you will be supported with anything you need whether it be the purchase of new equipment or the home install. When I am purchasing at BestBuy, I am looking for Lem T. Thanks Lem!!