Customer Ratings & Reviews

we needed help determining which size and type tv would work best for us considering room size, lighting.cable provider, internet connection, and dvd player compatability. Taylor answered our questions and came up with a great combination. Instalation and setup made for a hassle free experience. I would not hesitate to do it again.

Daniel was very professional. He came out to our house and went through everything that we wanted to get done. He made suggestions and answered every question that we came up with. Told him what we wanted to accomplish and he came up with the plan and then some. If you have an idea on what you want to accomplish but don’t know how to accomplish it. Give Best Buy a try. It worked for us maybe it will work for you.

Apple TV, Bose Soundbar, etc. were delivered by a member of the Geek Squad. He was very courteous and patient. As a senior citizen with minimal tech knowledge, he installed them where I wanted them placed. He made it work with my existing TV, Blu-Ray and VHS. He explained how to use the equipment, programmed the remotes; and answered all my questions. He stayed until I felt knowledgeable, comfortable and happy about my spending spree.

We had a three way conference call - Best Buy sales rep - Magnolia Audio Expert and me - and I was able to send photos via text of my situation. I received the recommendations for equipment by email. I called my local store and arranged pick-up in the parking lot. All went smoothly. Enjoying great sounds now. Had a follow up call by the Magnolia specialist to assure everything was working fine.

We replaced an electric cooktop with an induction cooktop. Everyone was incredibly courteous and helpful throughout the process - from providing options, scheduling a time to come out and get measurements to confirm fit to the actual installation. The process was quick, easy and I would happily work with them again.

The web site give you a size for the compactor will fit in is not correct ! So if you go by that when the installer gets here you find out it won't go in hole you made, you get out your Sawzall and rush like hell so the installer doesn't have to wait too long, rushing make you butcher the job which makes you fix what you did. The installer was very nice and help me fix the problem.

I was looking for a desk top computer that was not to expensive but also reliable for my wife to do her work notes on. My advisor pointed me in the right directions and gave me a couple to look at. He was very patient with me while I was in the process of picking out which one I wanted. The process after that he made real easy and simple and took care of everything else that needed to be done.

I needed a new microwave with installation. As always, I have been pleased with their work. Joe one of the two men who installed my microwave was very nice. Both men were exceptionally nice but I didn't get both names. They were on time and did a wonderful job. Thank you Best Buy for having great people on your team. My microwave looks good and I am enjoying it!

Jason was very knowledgeable in large appliances. He answered our questions with confidence and helped us weigh our options. Made the transaction smooth- which is what you want after spending days studying product options and reviews- then spending thousands of dollars….

Steve Beran was a pleasure to work with in helping me get my home audio figured out. He made several trips to my house to ensure we bought the best product. I really appreciate this level of service and advice from Best Buy.

Bryan is very knowledgeable and a pleasure to work with in designing our new audio/TV system, WiFi sytem and Ring door bells. He gave us many options to choose from to help us make our decisions. We have been back to visit with him twice as we continue to add to our systems.

The consultation provided solutions to our needs. Our consultant was vey professional and accommodating. We were advised that we had 30 days to see if the products were what we expected. In summary, very good service.

Grant was knowledgeable and professional! He came to my home and took measurements to ensure all new appliances fit. He answered all my questions and even price matched items that went on sale following my purchase. I will definitely request his assistance for future purchases.

Kyle, John and Mat were absolutely awesome to deal with. They were courteous and professional the entire time of my shopping and installation of a very large order. They walked me through the options that were best and configured the entire system to work harmoniously, and then patiently walked me through the operating of everything. And , most importantly they returned my phone calls regarding questions that came up afterwords. THANK YOU!

OLED is an awesome tv, had an 11 year old Samsung 55” 1080p which was great but was beginning to have problems. Also got nest thermostat & video doorbell very happy with all the products as well as professional install all easy to use I’m retired and not really a techie so having geek squad install was great. In house technology expert who reviewed all of this was a excellent way to go. Very knowledgeable and helpful w/o being pushy.

Megan is excellent, my wife and I really have enjoyed meeting and working with her on multiple projects. She is very knowledgeable about the products. She did an awesome job walking us through our needs. We are happy with everything that Megan assisted us through.

Needed technical knowledge to discus purchasing new TV, speaker, brackets and installation. Individual was assigned, came to my home and worked with me on what I wantes. He then made recommendations and agreed.

I needed to install a stackable washer dryer combo and a stove to my new apartment. I live on the second floor and there are some narrow stairs you need to bring equipment in for. Toni helped to ensure the equipment I planned on ordering could fit into the apartment..She did an amazing job.

The in home consultation helped me to solve the situation I had with my dryer. The Tech was respectful and arrived in time, with all the personal protecting gear on (gloves, shoe bags and most inportantly mask!!). The scheduling process was not as satisfactory and or quick as I expected (but provided my feedback on it separately to Geek Squad), but the in home consultation was great!

I had my old microwave removed and a new one installed . Bob and Bobby of Executive Installation were great! It was fine in no time at all and perfectly!!! Best Buy needs to clarify their instructions for microwave installation to specifically request the cabinet above the microwave be emptied out. That was not in the instructions.