Customer Ratings & Reviews

I needed new tv and dvd/cd player but also needed to move around (and remove and recycle) a lot of equipment. Not only did I get great service, but when one item ordered did not work, the Geek Squad came back a couple of days later to put in the item that DID work! He carefully explained all the features on my new items and tested them out and adjusted settings.

Santiago is outstanding! If you have a problem with an item he is the man that will figure it out! Extremely helpful, easy to contact, and you can tell he enjoys helping others. I will continue to go back to Best Buy just to receive his quality customer service!

It was a huge positive experience having Josh come into our home and evaluate our space to ensure that we were going to purchase the right TV and entertainment sound bar! He came, talked us through all the TVs that are currently on the market and suggested the correct type, confirmed how big we should get, etc. I did a bunch of research but it was so helpful having someone come in and confirm our thought process! Josh was incredible!!!

Kurt Karth did a fabulous job for us. We were literally clueless as to which microwave and range to select. He walked us through the process and we could ask any and all questions. He was knowledgeable and patient. This is a super service that Best Buy offers. We couldn't be more grateful.

Daniel employed a smart and well organized method to show-and-tell the differences in types, styles, and features of all the options on the market. I came away from the exercise understanding that it’s not magic but plenty of bells and whistles, some of which were useful When it came to selecting what was best for us. We purchased a 65” OLED 4K UHD and knew exactly why it was right for us.

Having a in home consultation was a great decision. I would have bought the wrong refrigerator. I never gave a counter depth option a thought. With having someone in the house to see the set up I have it was the only way to go. Also I felt confident that the measurements were correct. I will always do this in the future.

Brandon is very knowledgeable and caring, always willing to talk and help when needed. He assisted us in picking the right TV and soundbar- and organizing the installation. And when we had a couple of problems afterwards, he called back promptly and supplied the needed information. He is very personable and easy to talk with...

The gentleman was very respectful coming into our home. The only reason for 4 and not 5 stars is because I never really got the support I needed to purchase a home sound/theater system. Call backs were not made as/when promised and I didn’t really understand the reason for the different proposals. I’d like to try again and see if I can have my questions answered so I can move forward.

Marcus was Great !! He was able to get to us a little early which worked well for us. He was very helpful, professional, courteous, knowledgeable and efficient. Our experiences with Best Buy staff like Marcus give us a good reason to keep coming back to Best Buy for our electronics purchases.

Cameron was, simply, the best home consultant you could ever have! He exemplifies who you want as a mobile representative of your business. Knowledgeable, friendly, honest, he was also a good salesman! We need more Camerons!

We had been considering to upgrade our entire AV system, including TV, AVR, speakers, BD player, etc., in phases for a while. The consultant was able to carefully evaluate the options and suggest a step-by-step plan for us that meets our budget. She is a good listener who understands the customer's needs before planning a roadmap for us, and she is very knowledgeable for doing her job as a consultant.

Our In-Home Consultant was very professional.The Consultant asked about our needs and lifestyles. She explained new technologies in a manner that was understandable and answered all of our questions. After the consultation, we were able to make informed decisions. The consultation was not about what she could sell us, but we we needed to rebuild our home (after Hurricane Florence) in a a smart, secure and energy efficient manner.

Aran was beyond knowledgeable and helpful. She listened CAREFULLY to what my husband and I were interested in. She made great, professional eye contact with both of us. Her knowledge level is EXTREMELY high. Not only is her knowledge extensive, but she can explain concepts clearly when the concept is outside our digital knowledge. She has a gift for clarity, grasping the clients' needs/wishes, and matching those with products and services.

Since we both enjoy cooking, we chose the LG oven because of its many features. We have put it through its paces and are completely satisfied with our choice. The delivery and instillation went without any difficulty. Most pleased with the whole process.

Alex was amazing, the most knowledgeable employee I've encountered at Best Buy. He guided me in a different direction than just the highest cost items and put together a package of surround sound and entertainment that I couldn't be happier with.

The individual came in listened to all my thoughts and gave me wonderful feedback. Within a few hours they had created a proposal for me to review. Then with in 24 hours called to see if I wanted to go ahead with everything. They didn’t push for increasing my ticket price and stayed 100% within my budget. Great service and knowledgeable home expert!

Our consultant, Donna Thompson, was very knowledgeable. She listened to what we were looking for and explained to us the pros and cons of the different technologies. She sent us the options to review within the agreed upon time frame and eventually helped us complete the order once we were ready. Overall, we are very happy with the whole experience.

The help I needed to understand how to operate my new TV and the connection to the DVD was explained in a way I could comprehend. Telephone conversation was helpful in reschedulin g an appointment set up to install outdoor light in the rear of the house .

Rebecca did a great job hooking up my WIFI system. Everything works well and the coverage is exceptional. She was not able to hook up the wired system, but the Project Manager Michael took care of that part for me and now I have a wired connection to each room. Michael also suggested the WIFI and network equipment I purchased and it was a great recommendation! I will continue working with Michael as we build the entertainment system into our new home.

We have worked with a lot of people at Best Buy and Kyle is far and away the best person we have spoken with. Kyle’s attention to detail, flexibility with scheduling, and product knowledge are unparalleled no matter the project