Customer Ratings & Reviews

We're doing a total kitchen renovation, and Lisa helped us get all of our new appliances. As expected, there have been hiccups along the way because of strained supply chains and such, and she has managed them well. She also helped us navigate the somewhat complicated rewards program, in order to get us the best deal. She has been responsive and professional.

We were considering finding an alternative to our current cable provider or ways to reduce the costs of the programs we had. Your consultant shared the various options with us in a clear manner. He gives us suggestions that we investigated. Ultimately, we decided not to make any changes at this time. We have saved his card and should we want to make additional tech purchases in the future, we will certainly contact him.

Tariq was very helpful in determining the correct product that worked for me and answering my many questions. He also had a very pleasant manner about him, making it easy to talk with him.

Jason has helped me with so much of our remodel from TVs and speakers to laundry and fridges, he was a great help! Not only was Jason super knowledgeable, he shared his honest opinion, helped us get great deals, and was just super helpful with everything! I definitely recommend Jason for future projects!

Having the option of an expert come to our house to help us with what TV and sound bar would be best for our house worked out perfectly. He was professional, kind and very helpful.

Ashey referred me to Saul to work on my issues with the MC 275. It took almost 4 hours for me and Saul to come up with solutions. I commend him for his dedication and patience on helping me out as he went beyond what other trouble shooters will do. However, I'm giving the consultation 4 Stars instead of 5 as the problem with the amps were not fully resolved. It's showing the same issues (giving me headache) the following day.

We needed help purchasing all new appliances for a new house. Linda was very responsive and knowledgeable. Everything went smoothly. We reached out again for assistance purchasing multiple TVs and again the customer service and follow up was excellent. Very satisfied with this whole process. Thank you.

Had Best Buy install my new LG Oled and sound bar. The two installers couldn’t have been more organized, professional and quick! You can tell they do this every day, so why should you! Even moved my old TV to the bedroom for a nominal fee on the spot, which was awesome.

I needed help with an outdoor theater and my consultant was very knowledgeable, kind and courteous. He had an exceptional knowledge of what a I need to give me the items and theatre experience I was looking for. He also took care of the mistakes that the other consultant fails to inform me about. Chris was outstanding!

The in home visit was conducted in a very professional manner and helped me to have a better understanding of how to adjust and better utilize my home theater equipment. On a previous visit Chris was extremely helpful helping me pick out the TV and audio components that best complemented the equipment that I already had. I am extremely pleased with the support I received.

I needed to update tne theatre room in the home I bought last year. The consultant came over and made several recommendations. I ended up choosing a plan I could afford. The installation technicians were on time, very knowledgeable and courteous. They also had suggestions on what I could do to decorate. I enjoyed the entire process ABC's am enjoying my new theatre room even more.

The first installer, James?, came to install the window a.c. and discovered the wrong size had been sent. He corrected the order. The second installer,Hector, did a fabulous job. Carlos, sales, helped to obtain the correct unit and fix any problem wonderful crew.

Needed a consult on a double wall oven. This is the first upgrade from the original. Very helpful gave me two options to choose from and gave me advice on which way would be easier since dimensions are not the same.

Angela was unbelievably helpful. Her extensive knowledge about every kitchen appliance aided me in deciding on my new kitchen. I am still very happy with my new appliances several years later.

Bill was very nice and answered all of my questions. He took the time to shop two different systems for me and put the plan together so I not only get the right alarm system, but the right amount of sensors and equipment for the order. He also did a follow up after the meeting and prior to the order to see if I had any other questions and then helped to place the order for me. Great associate.

I was purchasing a washer and dryer and Isaac was great to work with. Very knowledgeable and helpful. He also heard us talking about TV's and provided great assistance here. After installation, he followed up with a personal call to ask how things went.

We needed advice on the best best steps to follow and what equipment needed the cut the TV cord with Comcast(Xfinity). Bear was knowledgeable, outlined steps to follow, and identified what equipment we needed. He also pointed out some shortfalls when making the switch. He was a tremendous help! We are now able to make an informed decision so we get it right.

In addition to being very knowledgable, the advisor was easy to work with. Although I felt like his emphasis was trying to sell me as much as he could, I expected that and when I made my decision to buy less than he suggested and downgraded a couple of items, he was very professional and pulled everything together quickly. I found him to be very accommodating and would certainly recommend this process to anyone.

Brian was great as far as follow up and answering questions we had. Can't say the same for some of the store personnel but Brian was able to deal with our issues. Would have been excellent if my first TV choice was available and if I had gotten a cord and remote with my open box order but Brian did the best he could and we are very happy overall, The Geek Squad installers were great

We hadn't done anything with TV or speakers in years. We were doing a remodel and Best Buy was very eager to come up and make recommendations. The guy that they sent was awesome. Not only did he know the equipment very well, he conveyed it well and has followed up many times. We have not purchased yet because the remodel has taken longer than I expected. But because of Chris, we will definitely buy from Best Buy when we do.