Customer Ratings & Reviews

Gi Gi was absolutely amazing! She listened to want I wanted and made appropriate recommendations. She was very professionally and made my purchases as effortless as possible. She would call and inform me of expected delivery dates and ask me if there was anything I needed. She went out of her way to assist me! She is an absolute gem to the Best Buy Team!!!!!

We needed help in converting or up grading a home theater setup in a church auditorium. Our consultant was excellent and we saved a lot of money going to an 85 inch led smart TV with sound bar and subwoofer. Parishioners are ecstatic.

Adrian was awesome! He kept me up to date on consult, payment methods and delivery. The install of my new microwave was done efficiently and quickly. Great service overall.

Hector, the Best Buy in home consultant was a great help in guiding us thru the overwhelming options of selecting the best tv and sound system for our home. The geek squad installation team very professional and competent. Highly recommend Best Buy.

We were replacing an older plasma tv and wanted it to communicate with a remote receiver and dvd player. The consultant was very helpful in selecting the products and also recommended a swivel fireplace mounting that was perfect for our space. System works great!

I generally knew what appliances that I wanted but had some questions about size, fit and features. Beau Sterling answered all of my questions and provided his knowledge about specific Whirlpool appliances. He measured the space for the refrigerator, range, range hood, microwave oven and dishwasher. I very much appreciate his knowledge and expertise about what was needed. All of the appliances came in promptly and were expertly installed.

Zach,Kyle and Zion were all extremely friendly and knowledgeable in setting up our TV and soundbar. We had some issues with the product and they were able to resolve it for us and get us up and running. Would definitely work with them again at the Riverdale location.

New computer was ready to go upon arrival, staff was very friendly and helpful. Tech showed me how the new unit operated and offered advise as to get the most out of it, very knowledgeable, I now have it home and up and running. At this point very satisfied. Rhank You

Kyle was superb. I have been a sales and management consultant for many years. He is one of the best. Did what every GREAT sales person does ……… He listened to us and helped solve our problems and fulfill our needs.

We needed help in wall oven and microwave and PS5. Ismael helped a lot in placing order and then changing order. Even he helped us on a call as well. He also helped us to get rewards and then using rewards towards PS5 purchase. He updated us about progress of our order as well

Christian was the best sales representative for Tustin location. When their was certain situation before my orders was deliver and install, his team and customer service was beyond on point. Hands down, I used him again that it made me buy another TV for my employee. Using him from now on for all my electronic sales.

This is my second experience with In-Home Consultation. I was most impressed with the consultant’s knowledge overall and of Best Buy products in particular. He guided my choices, answered all my questions, assured me of the decision I was making. He gave me the confidence I needed to move forward and also customized the proposal, bill of material, and worked with my on pricing. It was a very positive experience.

Ethan became involved in our selection of a TV, even though he works out of a different store. His insights on the various TVs and receivers were invaluable, and he volunteered his contact information for follow up.

Jade was exceptional. She provided expertise and my project wound up fitting so much better than I was planning. Without Jade’s input this wouldn’t have looked as good.

We needed help on the best options for installing Ring cameras in our home. We were pleasantly surprised that the representative came out on a holiday. He was listened to what we needed and very thorough in presenting suggestions for the type of cameras needed and where to install them. He set up the install date for the following week.

Working with Eric was a very pleasant experience. He's very knowledgeable, professional, responsive and considerate. I hope to work with him again and would love the opportunity to recommend him to others.

I'm very pleased with my new security set up. The process was smooth from beginning to end. Best Buy put a lot of planning and thought into the right system for me, and gave me a great price and excellent installation and support.

Luis is very knowledgeable and helped us make the best decisions for our speaker installation. He is very responsive with just a text message away. Will definitely recommend him.

Our home consultant showed up in the appointment time frame and worked with us until we had explored all options and pricing packages that worked for us. He was awesome and would recommend Best Buy home consultation to anyone wanting to save time and have expert consultation in their home.

Consultant arrived early with great communication ahead of time. Reviewed our outdated technology (10+) years, and schooled us- per our request- on technical issues. Professional, personable, honest and friendly. No geek, just great.