Customer Ratings & Reviews

Ray helped me pick right choices for my home theater. He visited my house for consulting and planning. He was readily available from the start to the end of the project. Ray have a great knack for building relationships and creating a positive customer experience!

With Elvis' help, I purchased 4 TVs and 5 appliances for a recently purchased condo in Myrtle Beach. Through the process, there were several changes that became necessary. Elvis was very helpful and professional through the entire process. I could not have done this without his help.

My Best Buy Consultant recommended the Samsung Smart TV for the entire house (living room and three bedrooms). The TV's were ordered and paid for in the comfort of my home. Within s week they were delivered and installed. I never had to leave the house. I'm happy with my purchase. The TV's were a good value (Black Friday sale), The picture quality is great and the sound is very good. They are the best TV's I've ever owned.

We needed a new combo wall oven - Microwave plus Convection Oven. But... our current one has smallish measurements, compared to today's new ones. The Best Buy in-home consultant (Rodney) came out, measured the current one, reassured and wrote a guarantee that the ones we were looking at would fit, and even placed the order and scheduled install while in our kitchen! And the install worked perfectly also. He was right.

My home expert Warren was absolutely amazing. She went above a beyond in assisting me with making selections on my kitchen appliance package, washer & dryer and a tv and sound bar combo. Highly recommend

Ben was great. He went out of his way to get me cealing speaker rings before sheetrocking. If i ordered them it would have been too late but Ben was able to aquire them from a tech. Thanks to the tech too. Cant wait for Bestbuy techs to hook it all up soon.

From designing the sound system, to solving both old and new issues with my home, I now have the dream sound system, tying in with a collection of CDs, phono and streaming music. I'm thrilled with Alex's final results!

While other representatives tried to impress me with their knowledge, or sell me what I didn't need, Frederick Douglas was the only one who actually listened to my needs, and sold me exactly what I wanted. I will certainly be passing his name along to all my friends and family.

We needed help in reviewing our home and determining what electronics were needed to allow us to "cut the cord". Tyler, the GEEK TECH was thorough in reviewing the needs and providing a price quote.

I was looking for a refrigerator and washer dryer. I am recently widowed so am not sure what worked for my new small home at Best Buy I was walked through various option and guide to the best products in my price range and needs. Very helpful and delivery and installation occurred within 48 hours of purchase

My wifi was acting up and I had someone come in to take a look to see what was best for me. I didn't want to buy anything if possible. I picked the service guys brain as he shared his knowledge and made me understand how my router, WiFi, and modem all work. In the end, I found a solution to my problem that improved my wifi connection and speed. I am grateful for this service as it is a key differentiator which makes me loyal to best buy!

Highly recommended process. When moving or renovating, it takes a lot of pressure off when you can schedule an evaluation, pick off a menu of recommendations from your advisor (Rachel Dousham), schedule your visit, and then stuff and people show up to go to work. They don't leave until the job is done.

We were impress with the knowledge our technician knew about the wi fi towers we purchased. The product works great and have not have any issues with it. Love the product and Luis Delgado with the help that was provided to us.

I have a 3 unit apartment building converting to Airbnb. Calvin came out and was able to lead me in the proper tv placement, size and mounting needed. The install team did an amaizing job bringing it all together.

I went to the local Best Buy store not quite certain whether to purchase a new smart TV, Apple TV and more. Leban Elmi was amazing. He immediately welcomed me and guided me with his professional, knowledgeable and genuinely caring demeanor and advice.

We have been extremely happy with all of our Best Buy purchases. All deliveries snd installations have been professional and on time. The team sets everything up for us and follows through. All questions are answered and they have always gone above and beyond to make sure we have what we need.

I had a couple of TVs and sound bars installed in my basement. Geek Squad people were professional, meticulous in their job and the end result was very nice. While there I discussed a wifi problem I was having. They suggested a Eero device that created a wifi "mesh" and solved the problem. Special mention of Charles Paisie who did the installation, and even came back a week later to fix an issue I was having. Highly recommended!!

The adviser was a great help for what I was looking for in a new wi-fi router. Basically told him what I wanted and he asked me questions about security, gaming, and other things that effect w-fi reception. The thing about the whole consult was he ordered it while at my home and then gave me his business card for anything I would need in the future and best of all it was free!!! Can't beat that!! :)

I loved working Geordy & his team for my home remodel and picking out appliances. He was able to get me a loaner while my range delivery was delayed due to shipping delays. It was good to have a point of contact in such a big company who was always giving me status updates & worked with my remodel schedule.

The team learned that I had changed some of the plan and had other items that needed to be done and they worked with me to address them all. They were careful and diligent in all of the various items. Further, they came back twice as my printer and my PetCube needed to be reconnected with the new system. Appreciated the honesty and care! Good work! Three cheers for this team and revisits. Thanks!