Customer Ratings & Reviews

Matthew Burkett was / is very professional and knowledgeable, and showed up for our appointment on time. (Calling first) Also, he was very nice which was a huge PLUS. He answered all questions with answers we could understand. I highly recommend himand if we have issues or questions I will reach out to him,as he left his phone number with us.

We needed help with installing our new TV using a pedestal stand rather than the legs which came with the TV. The expert figured out a way to install it that was sturdy and worked well. He explained the procedure clearly and offered useful tips in operating the TV. He was very knowledgeable and professional. Were were very pleased with his service.

We needed help with a home theater and TVs. Cindy Dodson was very helpful, and we were so glad to have a single person as our home advisor going forward. It was so nice to have a person that really listened to us and figured out how to address our needs.

Josh was amazing, I would have given him 10 stars if it was available! Awesome experience. I told him exactly what I wanted, and he was able to accommodate my needs. Delighted with the wonderful service provided with an in-home consultation! Took all the stress out of purchasing a new suite of kitchen appliances.

Norma was amazing to work with. She was cordial and knowledgeable about all the products I was interested in. She was also very responsive and accommodating on the times I needed to speak. There were a lot of bumps in the road on my order, but Norma was always there to help out.

Keith Taylor has taken care of my commercial and residential needs for over 4 years and this time was no expectation. Keith knows what I need for our restaurants and just like this past time, all I have to do is call him, and find the right fit with his suggestions. Keith is the main reason I continue to work with Best Buy for our electronic and other needs.

Max was professional & knowledgeable. We had "issues" when the installation was cancelled & Max was off. I called Customer Service and was told the TV was NOT in stock and installation wouldn't be for 2 more weeks. I cancelled the order. I had to call Max the next day he was working. Why didn't Max call me? We were able to arrange the install. I learned the expensive network connection was NOT necessary. Also, a $37 power cord was not needed. We felt Over Sold.

Drew listened to my internet/wifi situation and recommended a solid solution. He followed up repeatedly and confirmed I could stay in touch should I have any issues with the mesh wifi solution. He also recommended some home entertainment solutions I am considering.

Grant asked me a lot of questions to understand our needs and then helped us choose the best products and services that would deliver the true entertainment experience we were seeking for our new home.

Fernando was a pleasure to work with. He was kind, professional and always there for me when I needed him. The TV consultation was worth it because we found the right size and installation for our bar. Thank you.

My consultant Will was great in helping me with my office remodel downsizing. He also searched for the right HD TV to fit into my space in the living room. He was honest and knowledgeable and friendly. A great asset to the Best Buy sales and total tech team

Brian was great - we had many concerns regarding our purchase, and Brian was there all along the way to research questions and solve problems. We are so grateful for his participation and this service provided by Best Buy!

Organized, efficient, receptive to questions and clean, not to mention everything worked perfectly. They did not have to come back and tweak anything. We are on one month now and totally impressed compared to every other audio visual company we’ve had before. Everything worked perfectly and they did not have to come back and tweak anything. We are on one month now and totally impressed.

This is the 3rd time I have scheduled a consultation with Mike Carey. Mike helped me select 2 TVs and recently a washer/dryer set including installation. He helped identify the best options for my needs and budget. I highly recommend this service and Mike, thank you Best Buy!

We are looking for kitchen & laundyr appliances for our new home. Michael listened to our ideas and brought up some things we hadn't considered. He was knowlegable and helpful in making choices. He prepared ideas we can share with our architect and builder.

A significant amount of time was spent helping us select the appropriate TVs, audio system, and WiFi for our house. We did not feel pressured to buy at that moment. The advisor followed up after giving us a few days to think about our decision on the systems. We made several adjustments to our original options and the advisor was very patient with us. I would highly recommend this process to anyone.

Everyone’s needs are different. Sometimes it’s price, sometimes it’s quality and sometimes it’s just a unique setting so the the in home consultant must understand the products in order for the client to be happy with their purchase. Shawn has that knowledge and applied it to understand our needs and guide us to the products that met our needs and made us glad we made the purchase. We’re very pleased.

As is usual for my family we spend about 5K plus in the Anchorage BestBuy, I depend on the expertise of Mr. Pollard and would not buy from any other person. He's expertly versed in Audio\Video and the NO push approach is what I like the best. D

Christian went above and beyond to help me find the right setup for my needs. i would recommend working with him to anyone!

Consultation was outstanding and took the extra effort to answer all my questions. I am in the market for home theater furniture and the outstanding service received convinced me Best Buy is the way to go. They back the product and are there to answer any questions. I am still making up my mind on exactly which ones to get but the consult helped make this decision much easier.