Customer Ratings & Reviews

Blake was professional, friendly and knowledgeable, both in-store and at our in-home consultation. We highly recommend!!

We purchased 5 appliances. Ivan called and checked upon the progress of our order multiple times. He was always polite and kept us informed. After installation he called again to see if we were satisfied. It was a delight to work with him

What a great experience.It was refreshing to work with someone that only wanted to make the customer happy and work hard to make your budget and dream become a reality without sacrificing one for the other, Explained everything completely and was very professional. If you want the best experience ask for this guy.

Excellent consultation service provided by Best Buy rep Geordy Greene. Geordy came in person to look at the property and gave excellent advice on where to install security cameras and motion detectors to protect/ secure our house best.

We we delightfully surprised at the technical knowledge and product knowledge of our in-home Geek Squad consultant. He listened to our needs. He identified several options, and scheduled the work for soon after the appointment. The installation expert was just as good. What a relief to now use alll our wireless devices, phones, iPads, printers, even c., a total of 12 additional at a remarkably competitive price

This tech visit was to complete the install of our TV/Sound System since some components were delayed for the first install date. The GS Team did a great job. The head person (forgot his name) did a great job of communicating with me to make sure he had all things buttoned up and completed and that I understood how to operate the system properly.

Glen did a great job coverall all of my TV mounting options and also gave me a great solution for my music in the split living room so I could listen to DISH stations and SIRIUS as well through my stereo receiver. He is very knowledgeable, exceptionally polite and personable.

Adam Salih was very helpful and knowledgeable helping us choose our tv. I would definitely recommend him to anyone purchasing a tv and everything that goes with it.

Randee is your go to person in BestBuy of Aventura. In such a big store, it's sometimes hard to find what you need. She will make it super easy for you. Recommend her highly!

I had Delroy Vasser come to my condo to measure for a new washer and dryer. He helped me pick out what was good for me. He was very friendly and knowledgeable about the products. Said I could call him anytime if I needed anything.

Our advisor listened to what we were looking for to replace our 19 year old sound system. After several different ways to improve our surround sound, we decided to on a two stage approach. He did let us know that the Sonos sound bar would probably take a couple of weeks to come in, and it was about a week more,which was not his fault. Overall a very good experience.

My consultation with Alec Meneses was just what I needed. I wanted to make my new home “no cable service”. After 25 years of paying for cable, I had no desire to continue that route. Alec understood my needs and researched for those items that I needed to purchase. He was very responsive to my questions and even answered my text messages on his day off.

Calvin Young was very knowledgeable and helped with planning on for the best appliances and the best price. He was always reachable fot a y questions and also helped with price adjustments promptly on any price change prior to the delivery.

We needed help figuring out the largest screen TV we could fit in our available space. Sam came to our home and gave us all the information we needed and actually ordered the correct TV. The delivery men were kind enough to work with me on the delivery time. They were polite and efficient. Totally a good experience. Love the TV.

Jeff thank for your service, I really appreciated your help. All the set up is just like I was expected and it works. The Geek team did a excellent work. I will recommend Best Buy to all my friends. When the wall is finish I'll send a few pictures.

We bought a home with a home theater that needed some help and upgrading. Our consultant Bear was great to work with, and got everything scheduled for us. The home theater tech did a great job getting everything where it needed to be. Great team work from Best Buy - thank you!

I was going to remodel my kitchen, I knew the products I wanted and need one POC to ensure my 5 appliance order would be delivered on time and as scheduled. I KNEW Covid had impacted the supply chain for all appliances. My remodeling was not scheduled to start until February 2021. I met with the consultant in November 2020 to ensure my appliances would be in the warehouse to be delivered when contractor was ready. The process was great and easy.

We needed a whole new stereo/tv/sound system installed in our den to replace an older system. Kelsey put together an awesome package based on the space, our budget, and our needs. Super easy to work with and communicate with. A seamless process. We would definitely look to Kelsey again for any future needs.

I am so glad I decided to use this service. I know it would have taken me several trips to get my sound system, tvs and wall mounts. He helped me measure and pick the right products. Worked me on the prices and options. Kind and knowledgeable Best of all they installed every thing!

We engaged the consultant because we wanted to guarantee that the new range, refrigerator, and microwave would all fit into the existing kitchen cabinetry. The consultant was on time and very personable and all went well except for the refrigerator, which the consultant measured incorrectly and upon delivery we discovered that it wouldn't fit. We had to order a 2nd smaller refrigerator from the same manufacturer which cost an extra $416 and took an additional 6 weeks to deliver. What should have been a pleasant experience turned out to be anxiety filled and expensive; for which neither Best Buy nor the consultant apologized or offered any compensation. Communications were also often garbled between BestBuy, the consultant and ourselves.