Customer Ratings & Reviews

Jacob put a good plan together for me, was knowledgeable about the products and could answer my questions. I put up 3 TVs in my entertainment room and set up Apple TV's with a new Orbi Mesh Router system. Went with Sony OLEDs and they look great. So far so good!

Robert was great! He came by to measure for a new slide-in range and we ensure the exact size needed. While there we discussed replacing the other kitchen appliances which we had already thought of doing to match the new range. He gave his input and we decided to move forward with all four.

Jason Araujo was knowledgeable and very helpful with our recent purchases of a new television and microwave. We look forward to his consultations in the future.

BestBuy offers a nice consulting service when you have specific questions about your tech project. Brandon helped me pick the right projector and screen for my garage project. He was knowledgable and he was willing to go the ‘extra mile’ to make sure my transaction was smooth.

Our expert, Michael, goes out of his way to make sure everything is right. He showed up when he said he would, he called several times regarding our order, and then he followed up after the sale and installation.

For the past 3 or 4 months, I have been working with Joe Stack and various Geek Squad staff to upgrade network and sound system. The experience has been supper great. Joe and rest of the staff have been very responsive, prompt and courteous. I recommend Greek Squad to others!

I had no clue as to how to approach tackling the sound system and audio project. James was outstanding on helping me to understand how everything was connected and installed. And the installation team of Tyler and Alexis were just as outstanding!

Nathan provided great advice and was able to solve a complicated problem for us. it was a pleasure working with him

I needed a coulé of home appliances! John is awesome! He is a wealth of knowledge and energetic! Loved working with him and he eloped me get what I need! Super satisfied!

Jen did a spectacular job helping us figure out an appropriate size tv and the type of soundbar we would want for our livingroom layout. Our installers were terrific and very knowledgeable. They were speedy and neat and easy to communicate with.

I had checked out a 4K TV years ago and finally decided to purchase one. The advisors/technicians came out to our house and installed the TV in no time at all and explained everything very well. They also made great suggestions for my entertainment room and answered all of my questions.

He gave me good ideas, but the stick up camera for outside was not good. When the installer came he said that is not a good camera for outside. Then it did not work, but the installer told me to get a spotlight cam. Then I had trouble getting the consultant to get back to me when he finally did a week later he ordered me the spotlight cam and so far everything is fine. The consultant seems to be stretched too thin based on what he was telling me. Not a bad guy just has to travel too far.

SAM LAGALO was my home expert consultant. He was friendly, courteous, professional and very knowledgeable. He assisted me with a wall oven and a washer and dryer. He was outstanding.

We needed help with home theater as we had changed our remote and some other things and out system no longer worked as efficiently for us. Best Buy/Magnolia to the rescue. Now wea re in working order. Love Best Buy, Magnolia, and Geek Squad - -couldn't live without them!

Derek rocks. Our new home will be better because of his help and support. There are so many tasks requiring attention in a new home. Having our technology work will not be one of them thanks to Derek and Brian. We are fans of Best Buy and especially your tech support.

I was initially happy with my in-home consultation - my advisor came up with solutions for updating my tv, sonos and home wifi experience. Unfortunately, after I'd agreed to his proposal, I reviewed my receipt to confirm the items ordered and I noticed that he had ordered a replacement for an item I had approved, without letting me know. When I contacted him, he told me he had substituted it because it was a better product at a lower price (he still should have asked me before ordering it). I reviewed the receipt again and, actually, the price was the same as the initial item. I pointed this out again and he did lower the price (issue a refund), but only after a frustrating conversation about appropriate procedures and protocols. Following this conversation, the installers arrived and did a nice job. The morning of the installation I called my advisor to find out if he knew a smaller window for arrival. I also texted him. He responded to neither my call nor my text. In fact, once the installation was complete he never followed up with me at all, despite his claim that he would be my "one point of contact." Overall, though I was happy with the work done, I would be reluctant to use my consultant again due to his poor communication and follow-up skills.

We had a wonderful experience with our in home consultation with Jeff Trinka. He was very patient and knowledgeable. We asked a lot of questions and he answered them all. We were very comfortable with his recommendation. We weren’t ready to buy the first time he came as we needed time to think about it but we purchased on his second visit.

Yvette was very knowledgeable and understanding of our media needs. She was very responsive when we had questions and was more than willing to meet with us in the store to demonstrate the items we were considering buying. In the midst of our dealing with the media room redo, we found we needed an additional security camera. She took care of that too!!!

Hosny was Appliances and Jacob Magnolia Theatre Sound. The Team does be, Know, Do to include following up also come to the install site day of install I have since referred The Team. I have also ordered additional items both Appliances and Sound The Team quickly got it done. So experience with Appliances and sound systems really matters. The team can make it happen for you.

I would not have been able to buy my appliances without the help of the in home advisor. Not only did he measure to make sure that all the appliances would fit into my small kitchen but he also met me at the store and helped me choose all of them. I am very pleased with this service and commend your store for starting this helpful service . I am recommending your store to all my friends .