Customer Ratings & Reviews

Even though the store is filled with staff, not all staff are willing to help. Adam went out of his way to answer questions and came to our home to evaluate what we would need. His expertise was certainly appreciated. We now have a home theater that looks and sounds awesome! Thank you Adam!

Advice was helptul, but too few alternatives were discussed before narrowing down selections. And models were not explained enough, causing confusion over what was ordered and what was delivered. Questions I posed after the visit were eventually answered, but it sometimes took back and forth to understand each other, time that could have been avoided with more explanation during the visit. In the end, I'm very happy with the purchases

Brandon was terrific to deal with. Worked through all of our questions and we were able to develop a working draft of options that we will work with him on in the next two weeks. Very pleased that we took the opportunity to do the consultation and equally pleased that Brandon was our consultant. Thank you!!

Because of space concerns, we had the consultation with both our refrigerator and washer/dryer purchases. In both cases, we were able to erase any anxiety of space issues and accessibility upon delivery. Well worth the time! We picked out what we wanted in the store, and after our in home consultation, the consultant could quickly place the order.

As I have been a client of this service before, I was happy to be able to call on Luke again, With so many options available it is good to be able to speak to a specialist, that has the full range of services, other specialists and products available that best match my needs. The price matching guarantee is an additional plus !

I added a sunroom and wanted to stream music in this room and the adjacent room. Keith was very helpful in explaining my options, especially given the significant changes in available technology.

Consultant was excellent. Took time to explain features of different ranges I was considering. Took time to understand my needs and helped me narrow down my choices. Extremely satisfied. Feel confident in making a deCision. Could not have done so without his assistance. Thank you so much Mohamd

I needed help with a few big purchases since I just closed on a new home. Tim approached me and asked if I needed any assistance and the rest is history. He was professional, very knowledgeable, and listened. I ended up buying a fridge, washer, dryer, and 65 in tv. I highly recommend him.

Anthony came to the house to see what my needs were for WiFi and suggested the eero system. David set up my new modem and eero system It works well! Thanks Best Buy great team that worked with me

We were able to do the entire visit over the phone, with sending just a few pics of our areas we wanted monitored! Taylor was extremely knowledgable and able to guide us through the process to figure out exactly what we needed. We have been very happy with our purchase. We appreciate still being able to have a consultation option in this time of sicialndistancing.

Tech measured for a wall oven I ordered, He thought there might be some cabinet modifications necessary but that the installers could handle that, Installers came and installed the oven without any modification to our cabinets. They did add some small pieces of wood that they provided at no charge to ensure there was no gap around the oven. Great oven, great consult, and a great install. Thanks Best Buy!

Highly knowledgeable and customer oriented, Brian made the entire process a great experience. From the initial consultation to the finished installation, he did a great job. New equipment in media room is excellent. Very pleased.

The movers were very efficient and did a great job. The left the washer dryer completely level and left the washer running empty to clean out any residual oils, as reccimendes in instructions. They had no problem taking out the old washer dryer from our narrow basement.

Louis snd Hans were prompt, polite, professional and cleaned up all the boxes, etc. then they explained the features of our new TV and sound box. I couldn't ask for anything more. They are a credit to Best Buy. If given a choice. I would request them for future installations.

My wife and I have been very pleased being Total Tech clients. The Geek Squad teams that we have worked with at our new home in Pittsburgh (Garlen, Sean) and our condo in Naples (James, Ramon) have been great. They are very knowledgeable and the installations have been professional and neat.

Lane Pell provided awesome service from the start. He really showed that he cared and wanted to make things run smoothly from purchase to install. Even with the mishap of having to reschedule appointments, he was easy to reach out to. Thank you Lane for your excellent service!

tom, our Best Buy In-House consultant, came and provided great advice/recommendations for us to address our network issues in a four story home. We purchased the Orbi network system and it works great. He also provided input in terms of recommended products for us cutting the chord, we no longer have cable TV and am very happy/satisfied. this Best Buy service was well worth the wait, happy customers!

Cameron was excellent. He listened to what I needed and wanted and came up with a good sound system design. He stayed within my budget. Also when I needed to make some subsequent changes he was very accomodating.

Christina and the team were great to work with. We are in the process of a full kitchen remodel and have experienced several delays in getting appliances with other retailers. The team was able to think outside the box to help us complete our kitchen remodel in a timely manner. Thank you!!!

Had a very positive experience with the agents who scoped out end implemented the install work. The Geeks always provide expert advice… and deliver terrific results.