Customer Ratings & Reviews

Jacob was prompt and very knowledgeable and helped us out on deciding what computer and equipment we would need to replace our old computer. The consultation was in our home with no charge to us. He was able to order everything we needed for the new computer for us.

My In-Home Consultation resulted in orders of a Samsung Harmon-Kardon 3.1 Sound bar, Two Yale automated door locks, Honeywell thermometer, and Amazon's Echo Home 8. The Echo Home 8 is successfully interfacing the my Ring Doorbell and Security Systems as well as the Yale door locks and the Honeywell thermometer, Between purchase and installation, two credits were granted when as I discovered better prices in a Best Buy store. Really? The problems I encountered related to the installation process. The sound bar was installed properly and operates without issues as was the Echo Home 8. The thermometer was not sized properly and the software install missed a key step that required a re-install by my air conditioning contractor. The door locks notwithstanding assurances require two different back up keys. Finally, the endcap of my floor board was broken during the installation process. The fixes will cost less than $100.00 Overall, I am satisfied with the products I have. The small hole in the wall and the floorboard can be fixed for less than $100.00. I was less than satisfied with the response to my issues from Best Buy In Home Consultation Group who constantly reassured me, but then did nothing. The Consultant assigned to me was responsive, particularly on the price match credits. I recommend In Home Consultation with the caveat that you need to keep on top of your orders for price matches and the installation.

We needed a TV mounted over the den’s hearth. All advice and execution was excellent. Our installation was difficult, but your team found creative solutions and kept trying until it was accomplished.

Santiago reviewed my request. Suggested a solution. Advised on the purchase, followed up on the purchase and then assisted in setting up my SONOS system AFTER the SONOS rep was unable to do so. Santiago is a SUPERB ASSET to BEST BUY and should be rewarded for his professional demeanor, attendance to customer requirements and helpful solution to complex systems & problems.

Michael was a joy to work with and made our whole buying process easy. He is always looking out for the customers needs and most importantly wants the customer satisfied. I would have no hesitation in going back to him for any purchases

We needed to find a TV that would fit into a custom-made built-in designed for a plasma set that was long ago discontinued. Nick was super knowledgeable and helped us find a great TV that’s a perfect fit for our room and existing entertainment system. Thanks Nick!

The techs were very helpful and knowledgeable. My cat loved them! One called me on their day off to help me! THAT is Great customer service! Thankyou!! I Love the Sonos system also. Sounds fantastic! Just like the techs 5 star's!

This is a review of the home consultation for the best place to get the best reception for my WiFi router. I had the impression when I made the appointment was for a phone consultation and not a home visit. I received a call from one of Best Buy professionals and was told that he was in the area. Even though I didn't allow for home visit due to the covid-19. I received great advice where and how to relocate my router over the phone. Thank!

James was professional and very efficient. I needed to replace all of my kitchen appliances after being flooded from the hurricane. He has been in constant contact and is always available when I have a question. Excellent service and a very kind man!

Thomas showed up on time and did a great job with the consultation. He was very patient, knowledgeable and provide great advice on the overall process.

Tyler Heelan sets the gold standard for customer care. I experienced some hiccups along the way on the installation side of things, which frustrated immensely; Tyler's care and understanding was greatly appreciated. Once we finally navigated through the hiccups, everything pretty much went smoothly. Kudos to not only Tyler, but the install team as well!

James did an absolutely exceptional job in updating electronics in my home! He has been very helpful and accessible with my follow up questions I’ve had as well. I would, and have, definitely use again and refer to family and friends!

Ivan at Best Buy was very accommodating and professional. However, the date my dishwasher was scheduled for installation I waited as scheduled and nobody called or came as I was told. I rescheduled myself and asked why it wasn’t installed as originally scheduled and they couldn’t give me a reason. I’m very satisfied with my Kitchenaid dishwasher choice.

We needed a consultation on our home appliances. Our consultant was very informative and helped us find the appliances that met our needs. He wasn’t pushy and was patient while we made decisions. Then we started talking about a new laptop and he helped with that also and is going to let us know when it goes on sale before we buy.

I needed to replace an older "Video Wall" of TVs as one stopped functioning. The Best Buy Total Tech team led by Zachary McKeown was super helpful in recommending the best replacement/upgrade solution and the installation team was very efficient and friendly!

Michael is very informative, quite easy to speak with and discuss what might be best in my place for buying and installing new TV's , etc. He is a pleasant and congenial individual. He followed up quickly when I needed to ask a question.

Anton elevated our experience to luxury-level concierge. He knows the products and processes, truly puts the customer first, and also happens to be a great guy. It’s good to have a friend at Best Buy.

Tim is a knowledgable quality professional. He knows the products and can explain in details, that you will understand, about the equipment you want. Very important is that he follows up quickly and will have an action plan if you need follow-up attention! He will see your project through to completion.

The home expert program is great and should be continued. I needed to replace all the appliances in my home and having a single point of contact, who knew everything and handled all the details made my life easy. Garson B based in North Charleston did an amazing job.

We liked the advisor's suggestions, but it was a bit pricey, but we still went with it. Unfortunately, he missed the fact that our router had a phone line for Comcast, so he sold us the wrong router. So when the installer came out, he was not able to install the router because of the error. He had to return the first one and purchase another one, which added on another $150.00. All in, we were out about $1000 to get wifi throughout the house, which we felt was very pricey.