Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21182 reviews
(21,182 customer reviews)to a friend
Rated 5 out of 5 stars
Welcome advice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with a new refrigerator, and ended up getting that plus a new dishwasher. His recommendations fit our needs and timetable.
I would recommend this to a friendRated 4 out of 5 stars
My advisor was fairly good, but overstretched
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He gave me good ideas, but the stick up camera for outside was not good. When the installer came he said that is not a good camera for outside. Then it did not work, but the installer told me to get a spotlight cam. Then I had trouble getting the consultant to get back to me when he finally did a week later he ordered me the spotlight cam and so far everything is fine. The consultant seems to be stretched too thin based on what he was telling me. Not a bad guy just has to travel too far.
I would recommend this to a friendRated 5 out of 5 stars
The Jacob & Hosny Team were best of the Best,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hosny was Appliances and Jacob Magnolia Theatre Sound. The Team does be, Know, Do to include following up also come to the install site day of install I have since referred The Team. I have also ordered additional items both Appliances and Sound The Team quickly got it done. So experience with Appliances and sound systems really matters. The team can make it happen for you.
I would recommend this to a friendRated 5 out of 5 stars
Ask for Mayela Perez!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mayela Perez, is wonderful and she has been taking care of all of my electronic needs for nine years. I just had Sonos system and port and sound bar and outside speakers added to my system and it is awesome and the work was professional and timely.
I would recommend this to a friendRated 5 out of 5 stars
Knowledge was tremendously appreciated.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bryan Herrera was incredible helpful when ordering my appliances. He coordinated inventory and delivery and his professionalism and knowledge was tremendously appreciated.
I would recommend this to a friendRated 4 out of 5 stars
Informative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The employee I spoke with was very informative and explained things in ways that were easy to understand. However, I felt when it came to finding audio equipment, he was offering things that were too expensive. When I told him my budget, he simply told me to buy a couple things and then buy the rest later (that was still not in my budget) instead of finding items that would fit my budget (I know it was possible because I found items that would have fit my budget afterwards).
I would recommend this to a friendRated 5 out of 5 stars
Our installers did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The experts helped us install an entire home entertainment system mounted TVs for us and sound bars and connected with our current provider. They did such a great job and we are so impressed with our new equipment. They explained everything thoroughly and made sure we knew how to run everything before they left
I would recommend this to a friendRated 5 out of 5 stars
CaredFor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in home consultant Kurt Manning keeps me a Best Buy Customer. In a world of faceless online orders I get to have one person take care of.all.of my Best Buy needs. Computers, stereo, Tv and so much more. If I need I just call Kurt and it shows up. No fuss no mess. If a problem occurs I call Kurt and it's taken care of without complaint.
I would recommend this to a friendRated 5 out of 5 stars
Louis & Hans are the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Louis snd Hans were prompt, polite, professional and cleaned up all the boxes, etc. then they explained the features of our new TV and sound box. I couldn't ask for anything more. They are a credit to Best Buy. If given a choice. I would request them for future installations.
I would recommend this to a friendRated 5 out of 5 stars
Great Home Theater advice...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sean & Kevin came over to my home and were on time and extremely professional. I was amazed of there knowledge of home theater and in overall electronics. They gave me helpful advice and awesome ideas. My experience was excellent and I would highly recommend Magnolia of Mt Laurel New Jersey. Awesome products & personal. Thank you again Sean & Kevin...
I would recommend this to a friendRated 4 out of 5 stars
The consultation was lovely …
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultation was lovely … but the follow up was not so much. Yes, the consultant frequently emailed to see if I was still gonna buy the sound bar … but never replied when I asked him about the earphones (which is what we really want) he was going to send us a proposal on. So wah!
No, I would not recommend this to a friendRated 5 out of 5 stars
Awesome service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lane Pell provided awesome service from the start. He really showed that he cared and wanted to make things run smoothly from purchase to install. Even with the mishap of having to reschedule appointments, he was easy to reach out to. Thank you Lane for your excellent service!
I would recommend this to a friendRated 5 out of 5 stars
Best consultant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase many appliances for my business. Rendee Slowden has been my consultant for a couple years now. Her knowledge of the products is tremendous and follow up before and after delivery is simply the best. An true asset to both Best Buy and my company.
I would recommend this to a friendRated 5 out of 5 stars
New refrigerator...4 days later having an issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with my brand new refrigerator. The Samsung refrigerator was delivered on Friday. Then by Monday afternoon water dispenser had quite working. Rainer and Andrew came and checked it out. Oder the part came back with a new part and fixed it.
I would recommend this to a friendRated 5 out of 5 stars
Home Theater Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zach was great and very knowledgeable with our re-installation. I would highly recommend him on all future installs and consultations. Will continue to be a best buy customer in the future.
I would recommend this to a friendRated 5 out of 5 stars
Excellent experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to get a new stove, and washer and dryer set. I went in store and the employees were Amazing, patient, and kind and had great customer service.
I would recommend this to a friendRated 5 out of 5 stars
Updated Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic and easy! Scheduling was easy - they listed to what I needed and delivered, giving me thoughts for the future without a big "sell!"
I would recommend this to a friendRated 5 out of 5 stars
Great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful. After consultation was able to place order and dishwasher arrived in a week. On line chat service was useless. Talking with someone on the was not helpful. Final went to Colma store that was being remodeled and learned about the consultation service
I would recommend this to a friendRated 5 out of 5 stars
Truly professional…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the store is filled with staff, not all staff are willing to help. Adam went out of his way to answer questions and came to our home to evaluate what we would need. His expertise was certainly appreciated. We now have a home theater that looks and sounds awesome! Thank you Adam!
I would recommend this to a friendRated 5 out of 5 stars
I would not have been able to buy my appliances wi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not have been able to buy my appliances without the help of the in home advisor. Not only did he measure to make sure that all the appliances would fit into my small kitchen but he also met me at the store and helped me choose all of them. I am very pleased with this service and commend your store for starting this helpful service . I am recommending your store to all my friends .
I would recommend this to a friend




