Customer Ratings & Reviews

Michael was so helpful and knowledgeable. He was patient with us when he explained what we had and how it could work with new tech. As a senior, tech education is really appreciated. We were able to use most of our old tech and only needed a couple things to link the new tech. Thanks Michael!

Donnie knows his stuff and is extremely involved and responsive. There are a lot of things that come up when working with unfinished space and he made it easy. When unforeseen issues came up, he handled it extremely well. The install team is amazing as well and explain things on simple terms, take pride in their work and strive for satisfaction.

Mike Mamula is the very best expert to get you set up with the very best system for your home. He is soo responsive when you have questions… Do not hesitate to give Mike a call…

My advisor showed up promptly and was ready to quickly learn what my goals were for several areas of our home. He did a great job of listening carefully to what our needs were and was able to make great recommendations overall. I have purchased one of the three upgrades that we reviewed together. I’ll probably purchase the other two appliances later this year.

We needed help with stereo sound from TV, along with WiFi connectivity. The consultant listened to what I needed and then offered a possible solution. I made selections based on her advice and the order was placed. After installation the WiFi lost connectivity so I called consultant. She had nothing to offer and told me to call geek squad. I had already don’t that and had an appt. they came and fixed the problem. Agent Andrew was great! We also have a delay in audio from TV to sound bar, he could not fix that issue but did try even though he is not trained for that, least he offered help, even helped me to connect ring doorbell, great experience. Consultant called to check on service and when I told her I still had audio delay her exact response, “adjust to it or try other equipment, it will probably still be there. I was totally upset and told her I did not make that big purchase to ha e so Etching that did not exist and would not accept. She said just try or schedule to return equipment for something g else, even suggested using TV speaker. I found this insane to be coming from person assigned to solve my problem. Thank you!

I received expert help at Hartsdale Best Buy while shopping for a new TV. Although I had done my own research I was impressed with the salesman Carl’s expertise on each brand in the Magnolia section of the store. His demeanor as well his ability to explain details thoroughly was the I reason why I made my purchase.

Easiest way to get your ideas understood and order what is needed. Build a relationship to make future orders and needs easier. After original Installation I just contacted my Bestbuy representative to arrange purchase and intall of Ring Doorbells. Im kinda hook on the simplicity of process now. Unless your a handy person and enjoy diy projects, review bestbuy programs for discount Installation and geek squad coverage. Just spend the extra $50-$100 and have it done for you the right way the first time..

I felt the recommendations given to my fiancé made sense. But when it came to the day of the installation, nothing made sense as what was discussed during the consultation. We wanted the TV mounted over the fire place. Because of the how deep the mount would be in, the mount provided didn't fit and it would be a doable installation, but if any upgrades ever came, it would be tough to bring down. Great installation and it still looks great where it's at. From I original plans, nothing stuck.

Dave Rose helped us immensely! We can't recommend him enough. He was patient in and explained not only the features of the television, but visited our home twice, once before the purchase to scope out what was suitable, and after the purchase to demonstrate the features of the "smart tv."

In this day and age were there is so few "old fashion" just I am here to help Chris came through with helping us with everything. Given the job shortage he did not take his job for granted as some techs can as they know you don't have anybody else. He was a professional.

The in-home TV consult was great. This made it easier on us knowing the consultant would be able to tell us what would and would not work in replacing our TV.

Hands down the best service I could ever ask for. We manage close to 1000 homes as well as remodel hundreds a year. and John has been there at any and every time that I’ve needed him with white glove service. Thank you for always going above and beyond!

In the midst of a home remodel, and our consultant Eddie was very helpful in pointing us in the right direction for our audio and tv setup in our newly remodeled home. Advised us on the advantages of wireless speakers and wired, to give us the best sound throughout. He even checked out a system for the hearing impaired, of which I am. Hats off to Eddie and Best buy for their help.

We had a Best Buy consultant visit concerning our interest in a Sony 55" OLED to replace our older 55" Samsung flat screen housed in a custom built cabinet on a wall bracket. We purchased the Sony through the consultant and arranged for Best Buy to deliver & install. One item overlooked was that our custom wall mount would not work with the TV we purchased … so now our new TV sits at the bottom of our custom cabinet, not centered as designed. A bit of a disappointment that no one brought up a need to find a new bracket.

The whole process of replacing my oven was seamless. The onsite appointment was quick and delivery went well. I'm definitely recommending Best Buy to my friends and family!

We bought a lot of stufff. We are setting up a home theater with Denon receiver, our own speakers for the bookshelf, turntable, cd player, dvd player and we bought a Polk center speaker. An installation crew came today (as per our appiontment) and was not able to complete the Installation. Imagine our disappointment when they had no speaker wire available to install the audio portion. Could have been better.

Linda was very friendly, knowledgeable and helpful during our in-home consultation as well as her follow up after our new TV installation. We highly recommend her as your Best Buy consultant.

Elvis assisted previously when we purchase 3 TV’s for our home. Based on his excellent professionalism and knowledge we contacted him again to purchase appliances for our kitchen. He is easy to work with and very attentive. We highly recommend working with Elvis.

Arnaldo gave me the best advice and guidance for installing a new living room tv and sound system. I couldn’t be happier with this welcome service.

Rodney did a great job helping us buy our dishwasher. He was persistent in asking the people who schedule the installations when we could get ours done. He gave us his cell phone number and answered it. He explained our options clearly. I can't think of how this purchase could have gone better.