Customer Ratings & Reviews

We needed help figuring out if a new larger dryer would fit in our space. Originally our appointment was made in the store about a week away. Another consultant heard this and called the consultant that covered our area and he was able to come the next day.

We purchased the proposed Sony OLED 65". We are Sony TV fans for the last 20 years. We started with a 46" Bravia then we purchased a Bravia XBR 52 inches with a complete home theatre system and now an 65" OLED Sony. We love the picture quality. However, our old Bravia XBR is good too, it has the depth, the 3D image and the quality. The OLED has vivid colors and depth. Love it!

Jon came over my home and gave me suggestions to enhance my music system. All did work to show me things that my system could do that I just did not know I had the capabilities. Thanks Jon.

We were moving to a new home in a new city, and we needed lots of help in choosing various tech items. Austin Eads was great to work with. He was very good at explaining things, answering our questions, and offering options and recommendations.

Our home theater amplifier was having audio issue. The tech, Kelsey, examined the unit and showed us options to upgrade the system and cure the problem! It just gets better = he researched online replacement unit, we purchased it and he scheduled for installation that week!

We were having a problem with the routers we had purchased last year from Best Buy and Dennison brought 2 that worked fir a while but we then kept getting cut off so Sam came out and made out and made a suggestion and 2 weeks later they were installed and all is well! Well contact Dan again soon as we're wanting a 65" Smart TV!

We recently purchased a home in NC and needed help with weak internet service in parts of our home which we also use for business purposes. James reviewed our situation and made recommendations on solving the problem. He also gave us proposals on a few other IT upgrades for our new home. James was very knowledgeable and courteous.

I had just purchased a 75" TV and wanted a great sound system to enhance the viewing experience. She listened to what I wanted to accomplish, explained some products and made a recommendation. I followed her advice and I am very happy with the results. From the moment she walked in the door she was professional, knowledgeable and nice. Lauren did a great job.

When installer came w TV, oops - did not fit. Went back to store to get different kind of stand which we had to pay for. The way the legs fit is hard to determine exactly where they come out to sides of tv. Install went well. When we bought second TV we went ahead & purchased stand as did not want legs marring table where it would sit. Other than first glitch, home advisor was excellent, found the second TV and accessories as the model was going out of stock quickly. I would have him again.

Did a great job of helping me decide which (2) LG 's to buy. Helped me with size and models. We live in Indigo East and explained the different types of TV service we can get here. I have confidence in all his recommendations. Thanks Jacob

Had a very tight space to have a stacked washer/dryer unit installed. After looking the area over Michael assured us Best Buy installers would be able to handle it - and they did! Very pleased with the consultation and the installation.

Anthony has been very helpful, responsive, and professional. He has been our go to guy when we've needed help from coordinating a purchase & delivery to troubleshooting a connection glitch to our technology. THANK YOU Anthony

We bought a 65" TV. The salesperson Adam described different models in a thorough and professional manner. He set up the delivery and installation, no glitches. The technician (Ernest) arrived on time and installed the TV and soundbar. He was courteous and professional.

Agent came on time as scheduled and communicated well with me and very professional. TV was in good standard and working very well, my kids love it and the sound system. We are happy with the service team and the product. Thanks

Great experience as Roman Flaute made sure our needs were met as the set up involved working with a historic home connecting to an outside pool area. Listening is often a lost art but not with Roman. Thank you!

Santiago is the best. He has helped me with many home consultations. He is always diligent and eager to help. He makes himself available and makes sure the customer always receives the best help.

Soooo having cool things is great. Having somebody who actually knows everything about cool things is even better. Do yourself a favor, do a consultation with Julian, he knows his stuff, and is the best thing Best Buy has going for it.

Installation of previous AV set up including Kaleidascape system, install of new speakers, and programming. System installers were knowledgeable and efficient and cleaned up after.

They installed our surround sound and new TV. They were on time, There went they said they would be and let us know in advance when they were coming. Personable and friendly. Great service

The consultation was lovely … but the follow up was not so much. Yes, the consultant frequently emailed to see if I was still gonna buy the sound bar … but never replied when I asked him about the earphones (which is what we really want) he was going to send us a proposal on. So wah!