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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21192 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 21,192 reviews
  • Rated 4 out of 5 stars

    Home consult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted someone to come out to our house and look at our space & to check sizes of appliances we could get. He brought up good things to know & consider about the refrigerator, microwave & range. Those suggestions were awesome. The washer & dryer suggestions didn't work out the way we had hoped & was our understanding. But that was worked out also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He knew his products well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derick was knowledgeable, professional, and offered us various options on a stackable washer/dryer that would fit in our Condo.He was the perfect person to help us make an informed decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i fully trusted him

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the man you sent to my home to install the tv was awsome. he could not have done anything different to make our experience any better. outstanding worker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my laptop, printer and also a TV. The consultant was excellent. He made me aware of what was available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with the consultant and my new soundb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consultant arrived on time. He was pleasant and helpful with choosing a soundbar and deciding where to place it. he also set up an appointment for the instillation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY HELPFUL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was great to work with. He was full of knowledge and was able to answer all my questions. I would highly recommend working with Jason when trying to purchase any appliances!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultant handle everything professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was knowledgeable and professional. Never did try to talk us into purchasing anything. Just gave several options that would fit our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough consult in home entertainment in my home. Will be purchasing as soon as home is completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damien was awesome! He was knowledgeable about the system we had installed. He was able to answer all my questions. Very neat and courteous as well. I had nothing to clean after my appointment. I would recommend this installer for home theater or TV installations!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did great need more guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employees all knew their knowledge very well although they're in home, consultation was going to take a little longer than I wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-Home Consultation was Home Run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon the arrival of our in-home consultant Jason Schwalb, he made the whole process smooth from A-Z, Jason made sure we had the right appliances for the right reasons, he measured to make sure that they would fit out space and through the entrance way. It was a surprising pleasant all around experience. Two Thumbs up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working together is the only way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several systems that hook into my Wi-Fi- alarm, ring, and temperature thermostat. It took a couple of visits to get all the pieces put together, but we got there. The guys were patient and great in getting the pieces together. I will call again if I need anything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech tech session was very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a tech to come and advise and recommend upgrades for a couple of systems needing updating. Gregory was professional, patient and laid out good solutions for what I am planning to upgrade in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultant helped us feel confident

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dealing with Mike was a positive experience. He came to the house and offered expert advice. He was not pushy, and it took us about 6 weeks to figure it out. We have really enjoyed the setup and owe it all to Mike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help with a surround sound system and they were excellent. He even noticed a price drop on the TV we had just purchased the week prior and gave us a credit back. The install was thurough and not rushed when they were explaining how to work it (especially the remote).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new refrigerator the sales associate walked us through the different models discussing the features. When they delivered it it would not get cold. I went back that evening and customer service made it real easy and simple to get a replacement sent out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Paul is a great asset for Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was wonderful to work with. He is very knowledgeable and was able to answer all of our questions. He has great follow up and went above and beyond to make sure we were satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My consultant is professional and personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys are experts at their job and actually went above and beyond to help reprogram my remote to simplify how a non-tech 75 year old uses it and accesses what my new smart TV offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    exceptional Wi FI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek tech was very knowledgable and took time to explain specifics and show features of WI FI and smart lights. Resolved communication problems with several computers with two printers Explained full service of Best Buy Service plan purchased and provided business card and advised to call directly if any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon provided exceptional service and advice regarding product selection.

    I would recommend this to a friend