Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21192 reviews
(21,192 customer reviews)to a friend
Rated 5 out of 5 stars
AMAZING!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Todd was great!! He came up to my home, Help me pick products I needed that were well within my budget. And even was helpful and ordering them and having them delivered for me All in the same day.
I would recommend this to a friendRated 5 out of 5 stars
The rep was excellent. He explained everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We researched the TV we wanted and thought that we have made the right decision until Michael explained specific features to us. We realized that the one we were purchasing did not meet expectation and he showed us a better one and that's what we purchased.
I would recommend this to a friendRated 5 out of 5 stars
Great help from BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. The consultation was so helpful on purchasing a new microwave. In addition the consultant helped answer questions on other issues. As a result we purchased three smart thermostats and new wires for our sound bar and new tv.
I would recommend this to a friendRated 5 out of 5 stars
Kayla is Top Notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kayla was knowledgeable and professional she gave an honest assessment of the situation and found the best deal to correct and fix our problem
I would recommend this to a friendRated 5 out of 5 stars
You are in good hands with Best Buy staff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had questions about different types of cameras. The representative was very helpful. I had a very good consultation when they came out to my home.
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Home Consultation - outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We decided to replace all our kitchen appliances and asked for help to ensure that all items would fit in the available space. In a nutshell, all items fit perfectly, and the installation went smoothly.
I would recommend this to a friendRated 5 out of 5 stars
New office and media room.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anthony was great to work with as were the techs who did my installs. Looking forward to finishing the rest of the work once items are in. Thanks so much for taking us through the process one step at a time.
I would recommend this to a friendRated 5 out of 5 stars
Helpful Brad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brad is a true professional in both his customer relations , product knowledge and willingness to assist in anyway he can. I would highly recommend him to anyone is search of audio equipment for there home.
I would recommend this to a friendRated 4 out of 5 stars
Our new TV looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a replacement for our wall-mounted TV and had the defective Sony removed & the new TV mounted in its place. Best Buy recycled the old TV.
I would recommend this to a friendRated 5 out of 5 stars
In-Home Consultation helped me a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mike Wallace came on time. He quickly understood what I needed. He promptly answered all my questions and helped me decide among the options I had. He is very knowledgeable and helpful! During the follow-up phase (until and after I made my purchase) he was very prompt in replying to my messages.
I would recommend this to a friendRated 5 out of 5 stars
In-house help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris was so helpful and did everything he could to make things work properly really knowledgeable, very friendly and very helpful and I appreciate everything he did
I would recommend this to a friendRated 5 out of 5 stars
Home Security Consultant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paul Sereno was very knowledgeable, helpful and patient consultant with our purchase and management of the installation process of our Ring security system.
I would recommend this to a friendRated 5 out of 5 stars
Great Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased a Kitchenaid 27" wall oven, and had an in-home consultation from Best Buy to ensure it would fit in our space. It did, and we love the oven!! We can now put a full size baking sheet in it, as opposed to not being able to put any large sheet pans in our old 24" oven.
I would recommend this to a friendRated 5 out of 5 stars
Knowledgeable and helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mathew was very helpful through the process of deciding what I wanted. He helped through the multiple issues of scheduling and dealing with third party installers.
No, I would not recommend this to a friendRated 5 out of 5 stars
The installers were awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded our security system and the installation team were knowledgeable, professional, helpful and so patient! They set up the system, walked me through it and suggested helpful tips to utilize the system.
I would recommend this to a friendRated 5 out of 5 stars
Our In-Home technician solved the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our technician was professional, considerate and thorough. He solved the problem that the Xfinity agents could not solve over the phone even though it was a simple account error created by a Comcast employee early in in the process.
I would recommend this to a friendRated 5 out of 5 stars
Consultation helped me prepare for the install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Timely, courteous, and knowledgeable. Wouldn’t dream of installing and setting up an entertainment system -tv without the consultation that helped me prepare for the installation itself.
I would recommend this to a friendRated 5 out of 5 stars
Our consultation helped us with our decision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant was very informative and made some good recommendations. While we have narrowed down the type of television we need, we have decided to hold off the purchase for now.
I would recommend this to a friendRated 4 out of 5 stars
Helpful Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Geek Squad come out to look at the mess of wires I inherited from the prior owner when I bought a house this summer. They took their hanging TV and left a whole bunch of speaker and other types of wires. The rep was helpful in showing me what I needed to keep and remove as well as recommending a bracket to hang our TV and also providing quotes for a home theater system.
I would recommend this to a friendRated 5 out of 5 stars
Knowledgeable and Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael was professional, curteous, and flexible but the most important aspect of his consultation is that he was knowledgeable in areas.
I would recommend this to a friend




