Customer Ratings & Reviews

Mikie was very informative and he provided good recommendations and suggestions for our space. He was also quick to respond to follow up questions. Thanks Mikie, Eric

Eric was very helpful. He made suggestions for our new 65" Samsung TV Very professional , and handled the purchase in our home Thank You

The wash and dryer installation was seamless. The advisor presented great customer service. I would recommend anyone to utilize Best Buy for their needs in terms of appliances.

I absolutely am 100% happy that I have the Geek Squad service on my Best Buy plan, worth the investment completely. Every interaction has been wonderful and also the instructions/teaching I receive is top-notch. Thank you Lorenzo!!

Wanted to confirm our measurements for a new fridge. Tony Barrie was patient, friendly and professional. He reassured us and made our purchase easy..

we needed to find a way to fix a dead spot in our wifi, which affected my home office; and we had a problem using bluetooth with new speakers we bought; both were easily and efficiently done !!!

I can’t say enough how much I appreciate Bryant’s knowledge, help and support. He is a fabulous ambassador for Best Buy and should be so compensated.

Because we were replacing our 29 year old oversized built in refrigerator with a standard Side by Side, the store offered a free consultation. He was very helpful & professional. We will use & request this service again.

Samsung is the only company making a 33" dutch door refrigerator with ice and water in the door. And the capacity is 25+ cubic feet. When Kayla was here for the consultation she confirmed that the pieces I want would fit. She answered all questions and was very helpful.

The two men who came to install my new washing machine. They were considerate, helpful, efficient, and knowledgeable. They answered my questions and the set-up went very well. Thank you Best Buy Geek Squad!

I am impressed with best buys customer service. From the store sales floor to the delivery to our in home consultation they work hard to meet our needs. Chauncey was very helpful in figuring out what would work in our kitchen and promptly send info we requested.

Previously bought TV from Best Buy and with positive previous experience enjoyed same here. Recommendation as to size, then helped with placement and finally installation of software include tunning thee T.V. to the Control units

The advisor took measurements and made recommendations that would work in my kitchen. The appliances were ordered and delivered within 2 days. She followed up after delivery to check on any issues. I would use this service for any future purchases.

The review exceeded expectations. My wife and I were given choices of appliances and a sound bar that worked best for our home. Everything has been installed and we are extremely pleased. There are so many choices and this consultation made it easy to make a decision.

Jordan was very good. Patient and very competent. Never felt he was trying to oversell us anything. He worked on finding the best prices on the internet that BestBuy could match. Also recommended us of not replacing items that I was ready to.

Rob was very knowledgable and offered great advice. We would do this again, and recommend this service to anyone who is getting confused with all the options out there. I’d like to add that the Geek Squad guys that came went above and beyond!

We needed to replace a wall oven with another brand, and were not sure if it would fit. With Ana's expertise, we were assured that our choice was for the replacement would fit. Ana was punctual, professional and knowledgable.

Nick is a rock star - completely rewired and organized our utility closet (Internet, Wi-Fi, cable TV, home security, telephone landline, power) - couldn't be happier.

We needed help with tvs and audio systems. The suggestions were perfect for us. Installation was weeks away, but we are very satisfied with the service and the technicians who did the install.

The tech arrived on time and was very knowledgeable. She made the installation look easy. She also took the time make sure I understood the setup and how to use new system.