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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21192 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 283 Showing 5,641-5,660 of 21,192 reviews
  • Rated 5 out of 5 stars

    Mike is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the best system for the space i had. Mike came out and canvassed the area pointing out what type of tech and where to best place it for a most enriching experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Alec was impressively knowledgeable about all aspects of the appliances we were looking at and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultant was a home entertainment expert.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help with home & backyard entertainment system. Consultant had answers for all of my questions and had great ideas on how to get what I wanted on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experts did a wonderful job installing our new home theater. They were very knowledgeable and answered all of our questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nailed It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the in home consultation. The consultant listened to what we were looking for and delivered a solution that met our needs exactly. The in home set up team was on time, professional, and did a great job installing and explaining how to operate the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stressless shopping experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon did a great job of listening to my needs and helping me select products. He was very thorough in is measuring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I had total trust in Ben.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben was awesome. He was patient and worked hard to get things working right for us. He was respectful with my little knowledge of technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new appliances!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was excellent in working with us to meet our needs for our new appliances. They are now installed and we Love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My consultation changed my life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geoff and Jose are truly amazing. They are experts at technology and identifying which products you need for your home. I just moved in and they made my move-in process seamless and easy. I would recommend them to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Dryer bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My consultant was very knowledgeable, super easy to talk with. Took a couple weeks to get what I wanted back in stock but as soon as it was available it was ordered. Jonathan was awesome! Smooth and Easy stay at home purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valuable resource at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler was extremely helpful, knowledgeable and friendly from start to finish on our appliance purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost a month using the Orbi WiFi router with 2 satellites it has been the greatest experience being online with moble phones, tablets, laptops, Alexa and smart tv's. No longer dead spots in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We worked well together and my project came out awesome. I was really pleased when we were picking out items for my theater, my consultant seemed as joyed as I was that some items were on sale. Never could've put this together without him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew at Best Buy has been the perfect consultant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a refrigerator that was specific in size and we needed it quickly. Andrew was extremely helpful as usual. I love this service that Best Buy provides!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mikie was wonderful and was able handle our needs and there were many! He knocked it out on-site and the install went as he said it would!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helped with orders not with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help adding sonos to my home. Everything started off great. We had a virtual consult and an offer/proposal within a day. After seeing the scope of the project we tabled it for a few months. When we were ready it took us going to a manager of our rep to get a response. We finally did and ordered speakers, and sound bars, and then some TV's. The rep helped us with the ordering. After that we had 3 TV's, 2 were bad out of the box, one of them with physical damage. We also had a couple mounts we didn't need. We have been trying to reach the rep for 2 weeks now to try and get the TV's swapped and return the mounts with no response. I think the service and concept is great when it's applied. But waiting this long for a simple response isn't ideal. Especially for future purchases this way.

    I would recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.

  • Rated 5 out of 5 stars

    I love all of the equipment suggested by my adviso

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new 7.2 sound system suggest by BestBuy advisor. The sound is crisp and the setup is outstanding. I can't wait to get my television calibration so I cannrecieve the best picture. Thanks to Best buy I have an outstanding mancave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack did an amazing job help us choose the amplifiers, speaker for our home theatre room and we were very happy with experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need additional tech help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. We do seem to have a slight problem with the Fire Stick and the remote turning off the TV. They said they would ask their boss and get back to us but we still have not heard back????

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed help with home theater audio, and the Geeks were very responsive and helpful in walking us through the set up and controls. Asked not hesitate to call if we still had issues Very courteous and professional

    I would recommend this to a friend