Customer Ratings & Reviews

I really enjoyed working with Luke when purchasing some KEF speakers. He made a listening test easy, and he was accommodating with a price match. I will definitely work with Luke again when I am in the market for new hi-fi items.

We contacted Best Buy asking for help in building our dream home theater. Our designer was very knowledgeable and helpful in identifying solutions to a range of different problems and helping us build our dream system. There were some smaller details that were missed in the scoping and requirements, however.

We worked with Mario last year in a home we were moving to and he helped select a couple excellent QLED TVs, a EERO mesh system, full-motion bracket on the larger TV and everything set up and installed. Fast forward to needing some of the similar in south Florida and Mario worked with the Florida Best Buy team to purchase the needed electronics and installation. So far, so good! We appreciate the knowledge that our consultant brought to selecting the best sound bar mounting arrangement and it made a big difference in the final configuration.

Brett did an excellent job. Brett is very flexible and friendly and understood customer needs. I ordered Samsung Microwave to install under the island. The measurement was correct and Brett ordered the right MW and Trim Kit. Scheduled with third party installer. The installer has too many appointments on that day and he did not complete the job. Microwave was installed not the Trip kit. He left as it is and left home and asking me to hire Carpenter to complete. It was a minor adjustment that he could do that on his own. He refused to do that. I am unable to use the microwave and no one at BestBuy is helping to complete the job. Called few time 1 800 numbers and I was told they don't have a schedule open to book it. Still waiting. By the way Geek Squad did an exceptional job for my 65 TV installation last week, Thanks to Geek Squad Eric. Prefer and recommend Geek Squad not third party installer.

I'm up in age but I've been wanting a better entertainment look and sound. I was just not familiar with any of the new technology . Your Designer Daniel made it so easy for me with his expertise. I am very satisfied. Thank you Daniel and Best Buy

I believe that when anyone is looking to spend their hard earned money to upgrade things in their home, the in-home consultation is definitely the way to go because doing this will give you all of the best choices that you could possibly need, especially if you have certain details of what you are looking for. I have to admit that right after my very first consultation, the experience made me want to upgrade other devices in my house, so right now it's only a mater of time before I make other purchases from Best Buy.

What a great experience!! I am typing this from our new home theater. Eu-John was incredible to work with. We canceled a couple of home consolations. He is an absolute professional. We downed our budget and he came up with a great solution.

What a great experience from beginning to end. We were looking into upsizing our television from a 52" to an 83" and just weren't sure it would fit our space. The amazing team members at the store explained the differences in the TV's we were looking at. We were also set up with an appointment with our consultation expert and all our worries went away. The tv was installed by a knowledgeable professional team who made sure everything was perfect before they left. Definitely would recommend this service.

Ben DeVoll has been working with me over the past several years, ranging from kitchen appliances/Thermidor to Samsung 4K TVs and Sonos sound systems. We are extremely pleased with the level of professionalism and knowledge he possesses. . We are very comfortable in staying at Best Buy due to Ben’s professionalism and his team of experts, as it relates to installation and suggesting alternative methods of enjoyment regarding TVs and sound systems.. oh in the past, we’ve had minimal issues with callbacks, due to malfunctions in our operating systems been immediately assembled a team and takes care of us. For this reason, we will be recommending Best Buy for future projects..

Rosendo is THE man. We have a 6 TV multi room Sonos set up in Woodside and Rosendo made the whole rig work simple easy no fuss clean set up - thank you Rosendo and Team Magnolia - cannot speak highly enough of your professionalism and badassery - PG

Matt Lawson did a great job navigating our project and offering expert advice. I came to him with a basic idea and he helped develop a plan. We are so pleased with the final results and use our system every day. We get many compliments from guests. Thank you, Matt!

Ryan has great communication skills and a remarkable understanding of the technology and products that met my specific needs. He steered me into better products than I had chosen and made the order process a dream. Significantly improved my impression of Best Buy.

Overall, from start to finish the level of service I received from Best Buy and Daniel and the geek squad were top-notch! They help me choose a television that truly upgraded my living room, as well as a new Sonos Soundsystem. I did not feel pressured in anyway, and I highly recommend taking advantage of an in-home consultation because it really helped me feel comfortable choosing the right product for my set up and situation. I’m extremely happy and would recommend the process to anyone!

The consultant was excellent. She asked for my interests and preferences for the potential purchase. There was no pressure to go forward with the purchase. She helped me finalize my order and delivery/install services. The installers called ahead and showed up on time. They informed me of what they would be doing, and asked my prefernce for placement. They offered to answer any questions i might have on the install, use and maintenance. They were quick and not messy. The experience was pretty good. I have bought a lot of stuff from Best Buy, but tjis is my first time buying an appliance here. Very pleased.

Santana and his team were extraordinarily professional in terms of recommendations and installation. We have appreciated his guidance, oversight and follow-up at every step of the process!

Sean and his installation team including Tom, Kevin, and Zem were all super professional and easy to work with. They cleaned up very well and managed my cables exceptionally. I will be requesting this team specifically if I have any future projects.

The consultant came to my home, practicing safe distancing and wearing a mask. He was very professional and knowledgeable about the available appliances. He completed the measurements and made recommendations for appliances as well as inviting me to come to the store to see the recommended appliances. He placed the order and informed me of the delivery date. I was so pleased with his excellent customer service and I’m loving my new appliances. I also must comment on the great customer service displayed by the delivery men, Juan and Miguel, who showed up on time and did the installation, cleaned up behind themselves and explained in detail how to operate the appliances. All of these guys worked hard to make this such a pleasant experience. I am very pleased with Best Buy and their service.

The rep called and walked me through a virtual process and was able to help me determine if the tv I wanted to purchase would fit and would qualify for install and also moving my existing tv into a new room. They did a great job and everything sorted out perfectly.

The whole process was great. Alexander met me at my house, looked at our space, and told us exactly what we needed to know. He was able to provide the suggested measurement for the TV stand, and suggested the center channel speaker and subwoofer. When the install crew got there, they marked everything, then went over the placement with me. By the time they left, everything was hooked up and working. They then spent an additional 10 minutes with the family to let us know how to work the system. We did have to reschedule due to supply chain issues, but that isn't the fault of anyone at Best Buy. When the change happened they emailed way in advance, then told me the exact issues on the phone. Communication is all you can ask for, and they did a great job keeping us in the loop.

Jesse and Richard did a beautiful job in hiding all of the wires from 4 TV’s that they installed. Along with the four installations, when I saw that the 32” TV that they were about to mount on the wall, and that I thought it was too small, Jesse took the initiative to find a 50” Frame TV, to go pick it up for me, mount it, and complete a return for credit for the 32” TV. Jesse and Richard have restored my confidence in what the Geek Squad represents: an excellent job, with thoughtful and careful consideration of a home installation, and taking the initiative, going beyond my expectations! Ten Stars!