Customer Ratings & Reviews

Nick was very professional and most helpful. The installation went like clockwork. We are very satisfied with the product.

We had looked at so many security cameras and became confused. We didn’t know what would work. They told me about the consultant. He responded right away and explained everything in detail. He helped us so much and saved us time and money.

The Home Consultation option offered by Best Buy is an excellent (and free) program to assist customers in evaluating any project relating to a Best Buy purchase and/or installation. Before you think "you have all the answers"; I strongly recommend an objective review and opinion from a qualified Best Buy Consultant. It certainly paid off for me!

Hector was very easy to work with. He was knowledgeable about the appliance and kept in touch with me prior to the appointment.

The Geek Squad ( The Braniacs) knowledgeable, excellent customer service and polite. Did a stupendous job w our installation. Enjoying the World Cup!!

Our service advisor was very knowledgeable and made great suggestions for our exterior sound system and speakers. We had several options to choose from and was able to make everything we wanted fit into our budget! Thanks Best Buy for great service!!

This was our first experience with Alexa and Sonos speakers. Integration with our existing TV and surround sound speaker system was complicated. Our consultant was very kmowledable and patient to help us understand this technology.

We urgently need a refrigerator, and Anthony, our Home Expert, was knowledgeable and very helpful in matching our needs with a variety of options to choose from. All our questions were answered.

I wasn't sure what sound bar to purchase-Thompson was most helpful and steered me in the right direction. I purchased a Bose sound bar on his recommendation and I am extremely pleased with this decision.

Most professional agent EVER that installed my Ring video products.

We had an amplifier and ceiling speakers installed. Very professional crew. As a result we then had our wireless router upgraded as well.

We needed help with a home theatre, size of TV etc. Megan could not have been more helpful. She was knowlegeable and such a nice person. Very helpful

Rob , was very helpful and knowledgeable. If there’s anyone in the future that needs help with their TV or home theater I will definitely recommend him.

Techician was very helpful and knowledgeable about the Ring doorbell camera system. The installation went smoothly

It was a very laid back experience, the advisor (Dave) listened to our needs and made some great recommendations. I had plenty of follow up questions before I placed an order and Dave was very fast at answering them in detailed fashion.

The fact that Best Buy does this gratis, of course to sell their products, but, also to help the customer get the right things for thier house is great! My rep helped me obtain the right products, get available discounts and get set up for my home. Really Great!

Destinee Peco is the best. Very attentive and knowledgable. 10 plus...

Brian was extremely knowledgeable and helpful. Wasn't bothered at all by any of my stupid questions. Thank you my friend.

Bryan Roy is a superstar consultant. If he doesn't know the answer, he finds it for you. Always has a helpful suggestion, but is never pushy and doesn't pressure you to buy.

We needed help with s ground up home theater project. Omar and Chris (from the New Lenox store) were very helpful and provided guidance and knowledge without hard-sell tactics.