Customer Ratings & Reviews

We had a lightning strike destroy most of our electronics. Chris and the other Magnolia representatives were most helpful over multiple visits to the store, while I determined what all needed replaced, and what to replace it with. Chris went the extra mile by going through Best Buy records and printing all my purchases of the items that got destroyed. He then printed out a quote for the most comparable replacement items. This gave me all the information I needed to deal with the insurance company. I was set up for a home installation for most of the replacement items, and I’m now enjoying a house full of properly setup electronics. Thanks to everyone involved!

We were upgrading our current home theater system and we are very happy with the outcome. It included a new larger screen, a new high tech laser projector and all of the latest speakers and components to make it all look and sound amazing. Just like we’re in a theater! Our consultant, Darren, was very friendly and knowledgeable and was always quick to reply to any question and didn’t make me feel like I was bothering him. Also our installer, David, was very friendly and efficient and did a great job! I would highly recommend Best Buy and these two gentlemen.

Quinn was a fantastic salesman. He answered all my questions and addressed all my concerns. He was pleasant from research through after delivery. I love my new LG kitchen appliances. We went to all the major stores, but Best Buy and Quinn had the best bang for my buck and customer service. I recommend the store and salesman to family, friends, and strangers.

We purchased a new GE Profile front load washer/dryer from Scott at Best Buy. The financing customer service provided by Scott was excellent. The continued communication provided by him the corporate center as well as Corporate distribution service and third party delivery was excellent. We were so impressed and after suffering through terrible experiences with Home Depot and Lowes it was a breath of fresh air in comparison to work with Best Buy. We love the washer dryer as well as our Bosch dishwasher purchased previously through Best Buy.

Daniel closed the deal on our LG 25.5 counter depth refrigerator. Particularly impressed with his patience as I had to face time with my wife to decide between three different refrigerators. Daniel answered all our questions and was a great help in deciding! Delivery went as scheduled and CJ and Ben were super. Very deliberate taking door and corner turn measurements to avoid any wall damage. Cordial and professional at all times. Thank you, Best Buy team!

We remodeled our Family Room and upgraded to an 85 inch TV with the Sonos Arc Ultra and Sonance Ceiling Speakers. Ed and the Team with Best Buy provided their recommendations and the Install Team did a great job. They took very good care of our home and was there to make sure we were fully happy. Everything is working GREAT and we will definitely call on Best Buy for our next project.

Very happy, Bryan helped us pick out all of our appliances and tech stuff and make sure we had everything on time for our new home. This is the second new home he has help us with over the last few years.

Chris had all the answers. When he didn’t, he immediately looked up the information and verified. I would say he is an expert at what he does. If you’re looking to upgrade your current home theater system or build a crazy decked out space, Chris is the go to guy at the Galleria Best Buy location in Houston.

My husband and I were not sure what we wanted or needed for our home and we had Josh come out and he was able to guide us perfectly with what we needed. He was so helpful and we didn’t feel pressured at all. He was so knowledgeable and helpful with every aspect of our home theater needs. When we need to expand to our outdoor entertainment, we will definitely be calling Josh again!

Just wanted to say Charles was actually very helpful and he took his time to show me several speakers until I found the right pair , which I fell in love with after listening to them in the sound room. we talked about different music genres and was very receptive to any questions I had. Once again thank you Charles I really enjoy the Martin Logans !!!

Provided excellent information to help me through my hi-fi experience. Made ordering and returning items a breeze. Responded timely to all my questions.

Randee, was extremely helpful with our new refrigerator. She explain to us All the details , about the product. She also came by to our home. to make sure the refrigerator fitted in our space. We called & visited her several times at the store. When the refrigerator did arrive. Randee made sure the delivery went smoothly as possible. We highly recommend Randee very highly.

Brad done an excellent job. He was the only person to show my wife any respect when she was shopping for our appliances. Lowe’s and Home Depot wouldn’t even pay her any attention, nor could they answer her questions. We had multiple screw up on the third party contractor that Best Buy uses, but Brad took care of me and kept everything calm. Brad is a man of his word. The only negative, and it isn’t Brad’s fault, was the third party contractors are awful. They don’t care, they make messes and do not clean them up.

Installation was well done and technician was extremely helpful with setup of apps and all of the different logins and updates. 98”tv with new bracket was up and running Ning within 30 minutes.

Great work from the sales consultation with Jose to the installation. System works wonderfully. Could not be happier!

I met with the team at Best Buy to discuss how to update my multiple stereo systems so I that I could conveniently stream music to any room in my home. They came up with a solution that accommodated what I was trying to achieve. They were quick to put together a detailed plan with pricing for me to review. The installation went great. All of the staff Best Buy dispatched for my project were experienced and “knew what they were doing. They did a great job, were respectful of my home, and I honestly enjoyed their company while they worked for the day. Overall a great experience. I will definitely use them again in the future.

I needed help finding a gas range with specs that fit my side clearances and depth. Alisha was brilliant! She helped me locate a handsome stove that I absolutely love and made the entire process seamless for me. My new appliance arrived quickly and was professionally and courteously installed. I couldn’t be happier.

After purchasing our items, our installers, not Best Buy but sub contractors, didn't perform well and completely confused us. After going back into the store and speaking with another salesperson, he suggested making an appointment with a consultant, at no cost. Nick made all of this come together smoothly and professionally. Installation was a breeze and everything was thoroughly explained. End result, a great experience. Any job requiring advice and professionalism, these guys have the solution.

Justin was very helpful during our consultation with him. He came to our house to assess our requests and helped set up 3 TVs to be mounted. Justin also helped choose the right tech and hardware for our home, went above and beyond to pick up/drop off our equipment. Our installer John and his assistant did an amazing job mounting 3 TVs and keeping the wires hidden. They also installed two sound bars. We recommend them to anyone who wants TVs mounted perfectly.

washer dryer tower. tight space. unhelpful delivery team from a 3rd party Best Buy contracts with. Fernando helped find a qualified motivated delivery guys and the job was done with zero problems, finally! Fernando was creative, unflappable and persistent to get the job done.