Customer Ratings & Reviews

I had just moved and the appliances stopped working. Was nervous of getting the wrong size but they came and measured and told me what would be perfect and let me buy then and there and set up installation appointment!

I had an outstanding experience with my Best Buy adviser and would highly recommend him to all my friends and family. I had never used Best Buy before and was very impressed with the service I received. I love Best Buy!

I needed assistance with my dishwasher, refrigerator, and microwave.

We had the in-home consultation, just to be certain our new kitchen appliances fit perfectly. So worth that extra step. Knowledgable, professional, pleasant while in our home - and responsive to any and all communication once they left.

Our technicians let us know ahead of time when they would be arriving and they showed up right on time. They completed the work... with social distancing guidelines in mind... and did a great job.

Had a technician come to my home to review my room layout and existing A/V equipment to help in decision on purchase of new TV. Received several good suggestion. He did not try to over-sell new equipment. Very positive experience.

Extremely helpful in making sure that the refrigerator was going to fit in the space. Very pleasant experience. Installation went very smoothly as a result.

Ray and Justin explained the problem and possible solutions. They were very knowledgeable and prorvided excellent customer service.

Conrad Wood did a very good job getting me hooked up with the right universal remote. I'm very happy with what he recommended it works GREAT!

Eduardo was very helpful in helping me to decide what options were best for me for secure door camera system. He was professional, friendly and extremely knowledgeable.

Our consultant Krystie was amazing. Knowledge, kind and effective. I appreciate her tact she was able to explain our new device to my grandmother. Lovely associate.

We weren't sure where to put our new TV in our living room. The consultant helped with that decision and was able to answer all our questions.

The representative was a very knowledgeable person who went through all my questions step by step. He had a lot of patience . He also suggested other products for me which helped a lot.

Oscar assisted my elderly parents. He went over and above expectations. His customer service was outstanding. He should teach a class about how to provide service

I told my advisor what I wanted and she advised that Best Buy’s could accommodate everything that I wanted to do. She provided guidance and options that have all worked out to my complete satisfaction.

Wanted help installing a ring doorbell that was a difficult fit. We ended up having unusual electrical problems and it wouldn't work. He finally arranged another type that fits and works by battery, and possibly solar.

Theron and other in house Best Buy staff servicing the install. Were extremely helpful in in troubleshooting and fully completing the camera install.

From the salesman (Ben) to the techs that installed were all great. Professional, friendly and quick.

The installation went better than I had expected, and they were able to help us understand all the recent technologies they were installing. Thanks for everything.

Anthony gave me important pointers and the confidence to move forward with the purchase.