Customer Ratings & Reviews

I was pleasantly surprised that my tech consultation and installation was as personalized as it was, considering the size and reach of the company. The home expert advised me well and I'm enjoying the final result. While I've always been a restless soul, I'm now enjoying staying at home and listening to music and watching TV - not quite a homebody yet, but getting there, thanks to the professionalism of the Best Buy crew.

Nick was awesome! on time, courteous and personable. Discussed the room and the best options. DIdn't upsell, but recomended the TV that was best for the bright southern exposure with the minium amount of glare. There was no consultation fee.

Destinee is a true professional and represent BB core principals. Customer satisfaction at high levels. Her knowledge in BB products is remarkable. We were so lucky to come across Destinee when we were at the store in The Villages area. Kudos to Destinee for guiding us in the selection of our kitchen appliances. She made the deal come true.

Lance went above and beyond to make sure that we had the best experience possible. I would not hesitate to work with him again on future projects and would recommend him to anyone looking to buy appliances. The Reynoldsburg store manager, Tyler, was also amazing to work with. Highly recommend both Lance and the Reynoldsburg Best Buy!

Shawn and his partner made the pretty difficult situation with the surround system purchase 120%. When we purchased the definitive tech speakers with did not anticipate waiting 3 months, with an ultimate cancellation ~ 3/10. However Shawn has made good on what they do. Really pleased w/Geek squad.

It was great pleasure working with you Scott, because the time I called you to come over to my house to measure where my refrigerator needs to go you don't hesitate to do so. And I and my family loves the product best buy is my marketplace to buy whatever I need and I recommend it to everyone to go there.

Paul Costanzo was Xcellent We had a consultation with him on Fri 7/7 Very knowledgeable, very thorough Easy to understand all the charges billed Easy transaction Set up installation that went well too We received Great Service from him Thank you Paul!!

Kevin is knowledgeable and did a great job on a complex order of 5 TVs and a sound bar. He was responsive and efficient.

Fernando was knowledgeable, listened to us, had great ideas, and shepherded the project to its conclusion. Great job. Very happy

I need help with measuring my appliance openings in my kitchen. Anthony came out, measured all of my openings and help me select the best appliances for my needs. He is very knowledgeable in all kitchen appliance brands and took the time I needed to get it right. It was the best experience. I will never go to the store again to make major purchases….I will call Anthony!!

Donny is great to work with and came up with the perfect solution for our project.

The tech team was very knowledgeable and did a great job. They seamlessly worked with cable assemblies I provided hiding all the cables in the walls making for a very clean install. The combination of the Samsung 85" TV and Samsung 9.2 Sound bar, rear speakers, and subwoofer makes for a very nice system that looks and sounds great.

Installation of home theater. Excellent. Techs were the very best

We debated about having a TV over the fireplace and size of the TV. Adam came in, measured, looked at current set up and gave his thoights. We went with hos recommendations and couldnt be happier.

I needed a home theatre system and was happy to have the expertise of a consultant to guide me, help me make the right choice considering budget, space and aesthetics. Michael paid attention to every detail.

Having Max Canino come to my home and advise me about my Home Entertainment upgrade was a great experience. His knowledge and expertise was exceptional. He made the ordering of equipment & setup for installation easy. The entire process was handled professionally and I enjoyed the time he spent helping me make decisions. I would highly recommend this service to anyone.

We bought viking 72 inch side by side freezer and refrigerator from best buy. Best Buy hss been around for so long and I realy like their store as you can find top notch technology and Best buy will always stand behind their products. Our problem was communication from our contact/sales person. Initial process was very smooth. Sales person came out, took measurements and payment was processed same day. We were given an appointment for haul away old fridge/freezer, delivery of new f/f and installment in appx 2 months. On appointment day haul way guys showed up in the morning and when we inquired about the new fridge/freezer ,they didn’t know any thing about it. We called contact/sales person and after checking he told us , “your freezer got delayed and fridge has not arrived from AZ yet. We had to take out every thing from old fridge/freezer night before as we assumed new fridge is arriving next day.. After wards 3 more appointments were generated 1-2 weeks apart by Best Buy scheduling system and cancelled on day of appointment. Finally sales person scheduled another appointment mentioning both fridge/freezer are in Las Vegas at their ware house. This time he assured us they have coordinated haul away, delivery and installation. That day was also no show, no call.. This time I decided to go to the store physically and talked to a gentleman David. David reviewed in their system and figured out the problem. He assured that he will work from his end and schedule another appointment. David explained that Best buy system auto generates appointment but for appliances like ours best buy has to use special installers . David mentioned our Sales Person will call us with appointment details Next day we received a call from our Sales Person informing once he has a date scheduled ,he will notify us. We didn’t receive any call and luckily two days prior I checked best buy website which showed updated scheduled date. I went to store again to confirm that scheuded date. In store they could not find any confirmation. Next day upon my inquiry via text ,our sales person confirmed that delivery will be done on that date. My only complaint through whole process is there was no communication from the sales person. Whenever I spoke to him he will end conversation with sentence ”I will keep you posted” but he didn’t do that. otherwise he was very knowledgeable , courteous and friendly. On delivery day Appliances were not fitting in the built-in-space as measurement were not taken properly, for which needed a wood guy to open up more space. Measurement mistake could have been because of Viking as Viking now includes two extra metal sheets to be placed on each side of the fridge and freezer. Per installer they have to follow Vikings installation guidelines for the metal sheets to keep warranty valid. That’s why installation was done on two different days. Best buy did give us a credit for what wood guy charged us. We had to return trims as per installer we didn’t need them. Trims are sold at an additional cost to customers. About installers (I think company name was A-Company). Excellent workers (two different gentlemen) , extremely knowledgeable and very professional. Would highly recommend them for large appliances installation. We referred one of our friends for similar fridge/freezer to best buy. Their experience was great as they were assigned a different sales person, who kept them in the loop and took care of every thing during 1st assigned appointment.

My experience at Hawthorne Best Buy With Andre’s Villegas was the Best I am 100% satisfied with the customer service I was given and and his professional mismo I couldn’t of had a better sales representative explained every Appliance and it’s needs and I was totally satisfied with the service and installation the timing was also perfect Thank You Andre’s Villegas also Best Buy of Hawthorne California Great Job

Andrew was great to work with throughout the whole process of designing the layout, picking equipment, and working with the general contractor. I didn't know much a ton about AV equipment, so I had a lot of questions and changed my mind on a few things, and Andrew was always super helpful and willing to talk through it. Would definitely work with Andrew and the team there again!

I needed some assistance updating the tech/entertainment at my bar/restaurant and Anthony was without question the man for the job. He was very professional and knowledgeable. I’m beyond satisfied with his services and absolutely pleased to know he’s only a call/text away. Thanks to Anthony Best Buy just earned themselves a new loyal and valued customer. I look forward to our continued business relationship.