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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

Rating Filter

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 382 Showing 7,621-7,640 of 21,193 reviews
  • Rated 5 out of 5 stars

    He was very knowledgeable of what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He answered all my questions and what I need for what I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was amazing and very helpful i would recommend him to anyone who needs help in the television department

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our consultation was professional knowledgeable and very friendly. Very surprised the process was so simple and straightforward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Prodyct, Great Service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never seen a technician work so hard for us. Our technician stayed until he finished the installation and the end product was beyond our expectations. Our technician was wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The expert was very helpful with giving me the best options for my kitchen double oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jacob and Jonathan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked quickly, answered all my questions, were on time and explained things thoroughly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picking out and ordering went well. The issue we had was that the sales person had our old address on the order form and not the new house that he came out to measure everything at. This caused an issue to where our delivery had to be pushed back 5 days, which wasn't ideal as we were moving into a new house with delapidated appliances. The follow up wasn't great either as Chris wasn't easy to get ahold of and didn't call back when he said he would. If i would have just placed the order at the store everything would have went smoother, we just may not have picked the same appliances.

    No, I would not recommend this to a friend
    • Brand response from Jennifer, Consultation Team
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you

  • Rated 5 out of 5 stars

    Great, Knowledgable Guide

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon has provided excellent advice and talked through my situations provided solutions to my situations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adams stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rossi is a wonderful person to work with. She knows the product and explained what to expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous advice and installation of Frame TV by Nick and the installation team - thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation was perfect in everyway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent friendly quick and responsive service. Richie has always been very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Home System for viewing and listening

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My "Geek" consultant, Jose, did an excellent job at setting up the system and making equipment changes when it was to my benefit. He is a credit to the professionalism of your organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made some suggestions and weren't pushy. I purchased Google wifi on the spot from them and it arrived the next day. They even assisted with another issue unrelated to my call out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working with Jay was easy. He was very knowledgeable and helpful getting the right sound system for my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultatiion made us confident to purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help with a refrigerator. The expert was very helpful. and we were very glad to have a professional to ask questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was much easier to actually have an experienced Best Buy rep visit my home and see what the specific requirements my home posed to better evaluate my needs and provide options. Very Satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Process was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and team did an excellent job installing my appliances and providing tutorial on how to use each appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy! Very comfortable with him working in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home consultant was fantastic

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home consult is definitely the way to go. Its free, you get to lay out what you hope to accomplish. They break it down on how to best do it and give you choices. Very happy and impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bringing back quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn was outstanding! I wish you could request the rep you wanted anytime you called, if so Shawn would be in high demand. He gets a 10 out of 10 rating.

    I would recommend this to a friend