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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 397 Showing 7,921-7,940 of 21,193 reviews
  • Rated 5 out of 5 stars

    Excellent, professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up an outdoor entertainment center seemed daunting so I turned to the experts. You went above and beyond by coming to my house and listing my options.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My in-house consultation lasted only about twenty minutes, though we were tentatively scheduled for two hours. Overall, it went fine, he was polite and knowledgeable but his suggestions for products were too expensive. As I look back on this experience, the recommendations from my Best Buy rep in the store were better than those of the rep in the in house Consultation. The guy in the store listened more closely to me. I felt like the in house rep was trying to upsell me; I guess that’s his job. But it wasn’t what I wanted.

    I would recommend this to a friend
    • Brand response from Dave, Best Buy Customer Care
      Posted .

      Thank you for reaching out to us today. Our goal is to always provide our customers with the best services at unbeatable prices. Due to the various levels of complexity with every job, the pricing to complete a service can vary substantially. Our In-Home Advisors do their best to give you the most accurate pricing that fulfills all of your needs. Should you feel that the pricing is not within your expected range please feel free to reach out to your dedicated Advisor or give us a call at (800) 548-0828 to see what compromises might be possible. ^Dave

  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel and Devan were professional, efficient and great teacher on how to work my Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experience help does pay off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great expertise help. I am so satisfied with my new appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amanda really was so helpful in meeting me at my home, figuring out what we needed for Tv's, smart home set up, security, cameras, etc and was able to have Best Buy be my One Stop Shop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really did a great job installing, moving and helping out with our new fridge! Excellent service :) would really recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultant was very helpful with our speaker plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My consultation about installing 4 speakers 2 inside and 2 outside was fantastic, very professional explain what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service start to finish. All members were professional, helpful and everything worked out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I arranged an in home consultation for an outdoor speaker system. The consultant was knowledgeable and offered a solution that was within our price range. Great experience and it was free!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv, sound bar, and blue ray. Installation went well except the drilled a hole in my cabinet and did a very poor job splitting the wood and it looks terrible. Not satisfied at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sam the MAN

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best! Same goes out of his way to help his clients.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always very knowledgeable of all my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were inquiring about a Sony Soundbar to work with our current TV and as always we got answers to our questions with a knowledgeable home consultant. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob did a great job explaining everything and providing multiple quotes around the TV and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bill was helpful in helping me pick a stovetop, explained the pros and cons clealy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultation helped us order what we wanted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help with home automation and security and Frank helped us and gave really good service and consultation. I would recommend him to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave Herbison was excellent. He was professional, knowledgeable and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Answered all my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me options for TV, including options for "cutting the cable". We also explored options for improving audio, including driving speakers installed in the ceiling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean is the best! Knowledgeable, helpful and purchased everything we needed seamlessly. He helped get a new TV also. Best Buy has been the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Installation after perfect Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The consultant was very knowledgeable and had great suggestions. My surround sound system is awesome because of the consultation and expert installation which followed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Limited overview on security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this person knew security and would offer security recommendations. But he said that BestBuy not security company but know the equipment. Not sure I would have signed up for this. Still havent bought the equip.recommended.

    No, I would not recommend this to a friend