Customer Ratings & Reviews

Grace walked us through all the options for the various needs that we had with great professionalism and patience as we talked our way through each use case.

I appreciated the prompt arrival of the consultant and his ability to answer my questions. I have some follow-up actions that I plan to take including "cutting the cable".

The team was professional and informative. I would use the services again.

Very helpful information was provided glad i used this service

They were very professional, knowledgeable and helpful. They communicated with us on their timely arrival. We were great full for their help.

Mara was great. She listened to our concerns, answered our questions, and gave us options to resolve our need. She is a great representative for Best Buy.

Let me first start by saying the only reason I gave 2 stars is due impart to the representatives demeanor and personality. Otherwise it would receive 1 or none. Now, for the consultation. I found it unhelpful, unknowledgeable and ultimately did not use any portion of it. I knew a considerable amount more, about home electronics in general, then your representative. My system aside. It is almost like your representatives are giving the same blanket recommendations to everyone as this is the second time I have heard a Best Buy consultant tell the customer they need to scrap their system and upgrade to a Sono’s because the customers system will not work... which was simply not true. I went in to this consultation knowing that it is fully possible, multiple ways and just wanted to here other recommendations from the “professionals”. I did not want to be told “it won’t work, but here is a $3000-$4000 quote to get a new system.” I have a wired system throughout the house that works in its entirety and only wanted to add additional sections and weigh the options. This same thing occurred with the friend I eluded to earlier. These consultants need to be trained on what updating and revamping techniques are for existing products, not just demolishing and overhauling, pushing the best and most expensive product on the market. Sonos is great and all don’t get me wrong but they have a “first to market advantage” right now and don’t have well defined competition so the price is inflated. They need a transition product for people in situations similar to mine, knowing I’m not alone, in order to enable people that want to make the progression in pieces not all at once.

Very professional visit..outline several areas for improvement. These will be addressed with Best Buy products..wireless products!!

Excellent in home consultant from day one until all the appliances were installed he answered all our questions and concerns Will definitely recommend to a friend

Jake was excellent .. a 12 on 10-point scale .. we appreciate his professional assistance.

We had help installing a new fridge, the technician was very helpful and knowledgeable. I would highly recommend Best Buy for any of your needs

The consultant saw what we had and what we would need new and we were able to do all the shopping right from the house while he was there. No need to travel to the store.

Jason Owens was great, Very informative and professional. We are looking forward to our new system. Thank you! Judy Lucek

Even though I ended up not taking the recommendation that the technician offered, he had a lot of great ideas and really spent time with me exploring possibilities.

The experts were very helpful, informative and to the point. They did a fantastic job setting up my new tv!

I have always received great work from James Bakeman, Jet and the rest of the Best Buy team

The two Best Buy guys who delivered and installed my new dishwasher did a great job nothing was damaged there were no issues and they explained everything thoroughly.

Atif was a big help in getting our TV and sound system set up.

We needed help with setting up a smarttv and new WIFI router. Mike and his assistant were both very helpful, answered all questions.

Our consultant was very knowledgeable. Helped with everything from measuring to scheduling.