Customer Ratings & Reviews

The consultant was terrific—helped us make informed decisions in order to upgrade & modernize our existing audio/visual systems

Rene was very professional and knowledgeable about the products we needed.

Our consultant took his time, measured everything carefully and gave us some options to consider. Well worth our time, and can't beat it because it was FREE !

Elianny Avalos is the best. She knows her products and advised us correctly. Her communication is outstanding by phone and e-mail.

I had an exterior ring security system installed. The consultants were reliable, knowledgeable and professional.

After advising our needs, the consultant put the order together and all went very smoothly from order to installation. I would use in-home again.

The consultant who came to my house was very informative and polite. He answered all my questions and gave me many options. He was never pushy to have me buy anything.

Outstanding service and the 85 in Sony Mini is simply amazing

The consultant that came out did an outstanding job. He listened to my ideas and let me know how he could get it done for me.

We ended up purchasing on our own. However the consultation visit was helpful in planning for our eventual purchase.

Ghazal Rubalcava came by my home to advise on a smart TV and Blu-Ray player to replace a tv and dvd/cd player. The tv and player that I had functioned as designed but was not capable of the functions that I wanted. Ghazal entered my home wearing a mask and protective shoe coverings for our joint safety. She quickly grasped what equipment I had and completely understood what I wanted in terms of technology and my price point. Ghazal's depth and breadth of knowledge is impressive as is her friendly personality. The smart TV and Blu-Ray player that I purchased right then and there, are better than I expected - WONDERFUL IN EVERY WAY AND AT MY PRICE POINT. The technology built into the smart tv allows ease of use and the screen quality and sound is above my expectations. A+ for Best Buy employees and A+ for delivering technology solutions. Footnote: Ghazal is an amazing person!

Guy was very helpful and super professional. I have a 35K system and room and wanted and need a MD level person but he did what was needed to get me running. I just need a MD person to optimize.

Agent was very conscious of my needs and budget. He found us the very best solution and equipment, and followed up to make sure his suggestions met all our needs.

The customer service at Best Buy continued with Chris and the consultation he made at our home concerning replacing our reliance on Cable for our TV needs.

Delivery was on time and installation was quick and efficient.

I expected to have to spend hundreds of dollars to redo all of my locks. He pointed out that only one door really needed any work. Thank you.

Delroy did great to help me through the entire process. Even virtually, when things didn't go as planned, he stepped up to make it right.

Delivery of our new smart refrigerator was flawless. Great install.

Shane and Richard were exceedingly courteous and professional. My issues were addressed well beyond my expectations. Kudos.

Felipe and William were awesome. So impressed! Fro. Start to finish, they guided me through the process and delivered as promised.