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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 446 Showing 8,901-8,920 of 21,193 reviews
  • Rated 5 out of 5 stars

    In home consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer purchase and measurements by Adam made it simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very professional and knowledgeable. They mounted an 80 inch tv exactly as I wanted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    One size fits all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like the email that I received afterwards with the estimate that didn’t allow for questions. The employee was fine, he showed up on time and understood what my goals but I didn’t like what he suggested with cords on my house. I felt that the email allowed only for an all or nothing decision as a consumer and was very impersonal. Need to connect better with the consumer to avoid a one size fits all experience, provide names and phone numbers for people who can answer questions instead of a click that the estimate is accepted.

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.

  • Rated 5 out of 5 stars

    Help navigating digital decisions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciate having the home consultant to help navigate the options available when considering new equipment for our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terry always helps me with difficult issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terry always helps me with difficult issues. This time it was getting a cell phone and getting set up. Was really a good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg TV 2160p clarity exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved in Home consultation. Made it easy for me to make choices. NO trying to get product info.in showroom with other customers waiting for the same thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My consultant was terrific. Very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She gave us good recommendations for things to improve our system. Fixed our problem and we hope if we need assistance again, she comes!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful excellent suggestions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had chosen what tv we wanted but needed help with the sound system etc ,we were pleased withe suggestions and when installed very pleased with the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the Business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome person to help with all things AV, clean and expert opinion with tons of great positive vibes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle is such a pleasure to work - knowledgeable, personable and makes things so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A relief to know businesses contribute!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, prompt, and considerate of the needs for our program!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alex gave us worthwhile ideas.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He pointed out our need to get additional wiring in our analog thermostats before the digital ones we were interested in. Very good to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Omar

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was advised on the besieged and ring. I believed I upgraded both I am now in the 21st century Very simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I found Rob to be.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found Rob to be very knowledgeable, helping and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys did a fantastic job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a fantastic job hanging my 2 TV's and setting up the sound system. Very happy with the service and will definitely use Geek Squad again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She was very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mara did a great job and was very knowledgeable. She was very through and prompt with getting me the information that I requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very helpful and patient. He made practical suggestions that I could afford.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The consultation made us very confident in what w.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was wonderful in helping us with the purchase of our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph was very professional and informative. He answered all of my questions for this new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job of installing the S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed a 75" Sony TV and sound bar and connected a wireless HDMI system to the TV installation. They did a great job and were very quick.

    I would recommend this to a friend