Customer Ratings & Reviews

We were concerned a new TV would not fit our space properly and Ronald came over and advised us about the best size. It’s perfect, and he made it easy!

After having done my online research, I visited my BBuy location and reviewed models that my criteria for a day. I later came back with my wife to get her opinion on OLED vs MiniLED, and settled on a couple models to compare. That's when I engaged the BBuy consultant Tariq, who kindly followed my lead on getting demos that my wife would be able to observe to help make a final decision. Tariq lend us a tape measure, chair, and show various types of content to help us simulate our home experience in the store. We settled walked away with a better idea on what we may choose, and made our final decision at home. I called Tariq to complete the sales process from my home, with no pressure to buy the other things that often come with a high end TV. Tariq is a pleasure to work with, knows what questions to ask, and offers help where and when it makes sense to do so. I will return to him for my next purchases involving my Dolby Atmos setup to finish my remaning home theater needs.

The technicians are excellent with customer service, all technical aspects training. We have used Best Buy for several projects and have absolutely no reason to go or even look elsewhere.

We worked with Mat Sparling on 2 large framed TVs. He was very professional and did a fantastic job. We will work with Mat on a many future projects.

Earl and Geek did an awesome job prepping me for the install. Actually saved me $100s by advising me not to purchase unnecessary equipment. I couldn't be more happy with their performance!

Very knowledgeable and able to explain what was happening. Had a problem a couple days after the visit and I called him and he called right back with very helpful information.

I walked into Best Buy to finally get a proper sound system for two TVs in my home so I scheduled an appointment with a home audio expert in the store. Nick came out within a week to assess my TV setups and understand what I wanted. If I wanted proper sound in my TV rooms, we realized the project was more than just a sound bar or a pair of speakers. We scheduled a follow up appointment with Nick and his co-worker Sean (sound designer from Magnolia) so the two could collaborate and recommend solutions for each room. They put together a sound package for each room that fits perfectly and was within budget. Nick recommended the KEF R11 tower speakers for the bigger setup and they sound amazing. Better yet, he noted they were on sale (which hardly happens) and I saved so much that it paid for the center speaker. Installation was quick and easy too. The installers- Jason, Dave and Seth were friendly, respectful of my home and setup everything exactly how I wanted it from wall-mounted TV and speakers to custom programming the remote. Everything works together seamlessly- universal remote, receiver, ROKU, SONOS, DVD player, Chromecast, Nintendo... and it all sounds awesome. They really take pride in their work and it shows. The results in both TV rooms are impressive and have exceeded my expectations. From sales to install, it was a great experience. Good job to all involved. I highly recommend this service to anyone looking to upgrade their A/V equipment in their home.

We've needed numerous appliances in the last 4 months and Grant has been amazing at getting us what we need, even in this shortage. I could not be happier with the service we've received and we'll always come back to purchase when we can from Best Buy.

We needed help with a new home theater system and were very pleased with Best Buy Total Tech and the teams that we worked with.

I needed to replace a Samsung dishwasher with a new Bosch dishwasher. Talked to Thomas Wilson and he verified all I needed to know abut both and organized the delivery and haul away. He is fantastic to work with.

Joshua is the best home advisor there is. Honestly, I have been to best buy many times, part of the total tech plus, elite plus, etc., etc. I have encountered many many sales associates and home advisors. I have seen the reps that rushed you, see you as an annoyance, rude, and makeup lies because they don't know any better. There are actually many that are disgruntled with their own miserable life, and take it to work. Then you have someone like Josh, who was very kind, and patient, knowledgeable, and professional. But most important of all, he showed genuine care and interest in the client's needs. He did not oversell you for commission, or to hit his target. Honestly, each time I want to buy something, I always reach out to Josh first now. You can buy the same products anywhere. Normally, I either get it at Amazon for it fast delivery service or Best Buy for the point. But now, I am happy to wait just a little longer for just that much better service from Josh. I highly recommend Josh for your electronics or home systems need!

I have a small space for a washer & dryer. I had tried various models and became very frustrated. Then I was told that I could have consultant come to my home and help me. Matt was very professional, understanding of the problem and helpful. He took into consideration what I wanted in a washer. He stayed in contact with me throughout the process and asked me to call him if there were any problems and when the units were in place. Matt made the whole process much easier. The 2 delivery men were polite, professional and worked to fit my washer and dryer into my small space. Thank you Matt and the 2 delivery men, Guillermo and his partner, whose name I failed to write down, from Lopez Trucking Service. The number is 2962226.

Amazing experience from everyone who installed and the help of Orlando.

We were purchasing a new TV and needed to integrate our existing McIntosh and speakers into a new complete sound system. Zack Revnew was the consultant and he did an exceptional job of listening to understand our goals. He researched the existing equipment to determine what was needed, and continued to monitor the progress of the installation. Some follow up parts were needed, and Zack stayed right on top of everything. This is the first service in many years where we did not need to track and monitor - Zack took care of everything. Leroy and the installation team - Charlie and Jeff - were outstanding. Respectful, pleasant, prompt, and knowledgeable. Cannot say enough good things about our Best Buy Magnolia experience! We plan additional purchases.

We needed help deciding on what items to get for our new house Jacob was very helpful Thank you so much

After several purchases and returns for my new TV, Sound Bar and Wall Mount efforts, it was obvious that I was getting different advise from sales agents and the project was not coming together. Although it was not your sales staff's fault it was clear that I did not know what I was doing. Then I was referred to a Home Theater Consultant Jesse at your Aurora, Colorado store. I felt I had met my guardian angel. He recognized by looking at my history of purchases and returns that I was having issues. We discussed my needs, Jesse asked all the right questions and discussed what he thought I needed to complete my project. Then he offered to come to my Condo to assess my personal situation. He spent a couple hours plus with me and answered all my questions. After he left, he called back to tell me that he had returned to the Aurora store and pulled all of my register receipts to make sure that I had received all the proper refunds from the purchases I had made that did not work to my satisfaction and per the Geek Squad installers. I was very impressed with Jesse's level of customer service and knowledge. I am a raving fan of Jesse. He is a great asset for Best Buy and the Geek Squad. I truly hope that he gets recognition for his sterling customer service, knowledge and consulting skills. I taught Customer Service for a major Bank for 50 years. He ranks very high in my opinion! I also want to shout out to Robert, a Supervisor at your Aurora Store. He did an excellent job price matching my purchases. It's not easy working with a person with a financial back ground. Thank you Best Buy for offering high quality service and hiring quality employees.

We had a complicated set up and the group from Magnolia was really great in trying to figure it all out, it took a few visits but they worked very hard ! The staff from the Nashua store was very professional and nice to work with.

Dave's patient, helpful and well informed. Would highly recommend Dave.

The purchase process was excellent. The home consultation and correspondence that followed was good. You helped us find what we wanted. When we finally were able to get the space above the stove to what is was supposed to be you were able to get us the microwave we wanted. The purchase was competed and paid for on October 19. The order included a delivery date of November 14 between 1200 and 1600. Beginning October 31, I started getting e-mails about the delivery. The hour range remained the same. On the 13th, things started getting confused. An e-mail indicated that the delivery time would be between the hours of 03:30 PM - 05:30 PM. However, I received four automated phone calls [one for each appliance] that indicated the delivery time would be 1200 to 1600. We got ready. By 1130 the refrigerator was empty. We had all the contents in coolers with ice to keep things cool until delivery. Twelve came and went. Two came and went. AT 1430 we started calling the Geek Squad to find out what was going on. They did not know. The person we talked to gave us a number to call [800-433-5778.] The agent indicated that she could not call dispatch until 1530 because of our 1200-1600 window. Then I received an email sent at 1537 hrs that said the delivery, installation team would be here at 1610. We waited until 1625, called again and talked to Reagan. She put me on hold while she checked and the call dropped about 20 minutes later. We then got a call from the driver who was supposed to pick up the appliances. We told him that they were still connected, so he could not pick them up. He said he would check with his people and let us know. He did not. I called again and talked to Eric. He said he would try to find out what was going on. This time I was on hold for 38 minutes before the call disconnected. After 1700 we called again and Aisha (Marsha?) forwarded us to delivery. Eight minutes later, Crystal answered. She got our number so she could call back if the call dropped. While she was trying to connect to the delivery team, the installer called at 1723 on my cell phone and said they would be here at 1800 and that the install would take about one hour. When they got here, around 1815, it was already dark outside. Then they turned out to be two of the nicest and most competent people we had talked to all day. One came into the house with the microwave under his arm. He promptly proceeded to uninstall the range and the microwave while the other was outside fighting mosquitoes and unpacking the rest of the order. [I took out some insect repellent for him to use. He may not be here otherwise. The mosquitoes would have carried him away.] While the inside man was installing the microwave, the outside man was taking the doors off the refrigerator so they could bring it in without hitting the door frame. Those two young men knew what they were doing; the outside man worked in the light of the street light. With the refrigerator inside, they both worked to put it back together. They finished around 1940 when I sent you the email. [The you is our home consultant. He already has a copy of this text.] It has taken us two days to compose this letter. Had we sent it Wednesday it would have been vitriol. We were that incensed. In our collective lives of having things delivered and installed, last Wednesday’s takes the cake. At times the whole ordeal reminded me of a Three Stooges movie. Only we were participants instead of spectators. Give our kudos to the install team. We did before they left, but we did not take names.

Erica Abner went above and beyond to get my new Samsung refrigerator. Im was very pleased with her service and compassion. I will definitely shop online in the futurecc