Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 3 out of 5 stars
It was mixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two associates show up regarding a basement remodel. I had to drive to a store across town to hear the proposal. The sound room was helpful. They had some good creative strategies, however I don’t think they even knew what I already owned. I had to drive all the way across town again to pick up my purchases and couldn’t transfer it to the store less than a mile from my house. I had time to wait. Oh, and I still didn’t get a recommendation on a new tv. I am not going to continue using this service.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 5 out of 5 stars
Our consultant imparted a great deal of knowledge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed assistance with selecting a new Smart tv and sound system. The consultant was a great help.
I would recommend this to a friendRated 5 out of 5 stars
Kneew how to resolve my internet problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful, friendly and knowledgeable. Cured my issues
I would recommend this to a friendRated 5 out of 5 stars
Jose was amazing!!! I still didn’t get the washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jose was on point! He kept his word to call me back nd he was soo respectful and helpful!! We re buying the washer soon!
I would recommend this to a friendRated 5 out of 5 stars
Awesome job on mounting TV's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jerry did a great job on recommending the the things need and very knowledgeable. The geek squad was the same way. They all did an amazing job.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Wonderful experience and Angel was so professional.
I would recommend this to a friendRated 5 out of 5 stars
Wall mount tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did an awesome job mounting my tv and hiding wires. Looks awesome. I plan to have them do the same in other rooms of our house.
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were extremely helpful and professional, would highly recommend
I would recommend this to a friendRated 4 out of 5 stars
Advisor gave good suggestions to consider.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had limited experience with putting together smart home devices for our new house. Our advisor suggested a number of smart devices to get us started that were easy to implement.
I would recommend this to a friendRated 5 out of 5 stars
Very Pleased!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded our home theater and our consultant made recommendations that were spot on! Very professional!
I would recommend this to a friendRated 5 out of 5 stars
Satisfied with installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solomon was competent and knowledgeable. Even made a requested adjustment on my solar panels as requested.
I would recommend this to a friendRated 5 out of 5 stars
TV with bracket install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Help putting our TV on our fireplace and adding the mounting bracket- they cleaned up and did a great job!
I would recommend this to a friendRated 5 out of 5 stars
Excellent service and product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In house Consult regarding placing TV above fireplace and moving one Tv to another location, Excellent suggestions, TV ultra 4 K very satisfied
I would recommend this to a friendRated 5 out of 5 stars
Service can't be beat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend Mike! Best in the business. Knows his appliances and exceeds customer service!
I would recommend this to a friendRated 5 out of 5 stars
The consultation met my needs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional: had the answers to my questions and the solutions.
I would recommend this to a friendRated 5 out of 5 stars
Party on Wayne, Party on Garth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was great, helped us understand what would really work best for our home size, acoustics and ease of use
I would recommend this to a friendRated 5 out of 5 stars
Problem solved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an A/V wiring problem (yeah, real wires), so I called for help. The technician found the best solution, and it works great
I would recommend this to a friendRated 5 out of 5 stars
Our consultation & Best Buy consultant was great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received help with expanding our WiFi coverage and installation of a ring doorbell and smart home system.
I would recommend this to a friendRated 5 out of 5 stars
Needed tech help.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with mounting and connecting a new TV and new sound bar.
I would recommend this to a friendRated 5 out of 5 stars
The consultation did give us confidence.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with a new oven and the personal attention was absolutely excellent.
I would recommend this to a friend