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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 500 Showing 9,981-10,000 of 21,193 reviews
  • Rated 5 out of 5 stars

    Our Consultant was a pleasure to work with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our consultant was excellent and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathaniel was very professional. We told him what we wanted and he provided us with his expert opinion. Overall great to work with.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home consulation was good. We did Virtiual consultation which was very convenient. Best buy saved me a ton of money when compaired to outside in home private companies who wanted to charge me thousands more!! My only critisim for the in home consultant was that his follow up wasnt good. Had to contant him a few times when i sent an email or voice mail amd never heard back. But overall i highly recommend best buy and the geeksquad for any of your in home installations!!

    I would recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.

  • Rated 5 out of 5 stars

    Super helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful, I didn’t know what I needed but knew what I wanted and was helped to achieve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-store service and home installation went perfec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In-store service and home installation went perfectly. Professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an inhome consultation for our kitchen and ended buying all our appliances at best buy. It was very easy to pick all our choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With proceeding .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help with a new TV, and also, connecting the TV to our sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The consultation opened up new possibilities for m

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denise was great - courteous and professional. All my questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job. Nice workers, Great delivery workers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leo and Team were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation super, Sonos sound system insulation was also super. Leo and Main Man , did a job. Thanks. Bill Martin

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came to the house and reviewed the settings on my home theater system and helped get the most out of my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was excellent n explaining the details. I am going with his recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The consultant was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Micheles was prompt, courteous and knowledgeable. I would highly recommend her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. They were on time, and cleaned up behind their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really impressed with my consultant, Russ. He was very knowable and helpful and never pushy. I was very pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service every time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle is the best! Always so helpful and goes above and beyond!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was very considerate of my home and provided the exact service I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install of Apple TV device and use age—very patient and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jordan was very thorough and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan provided several worthwhile suggestions on how to update my home theater. He was friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Stephen for your friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Met all of our needs! Would use this service again! Thank you, Stephen!

    I would recommend this to a friend