Customer Ratings & Reviews

The technicians were professional, polite and personable. Their job is not Grunt Work. Aside from the technical aspect an aesthetic component should be polished up a bit more. Example: how cables are hanging. Which was the issue for a redo for me.

Ed was very helpful in reconfiguring my AV system. Very knowledgeable & pleasant to work with. He answered all my questions expertly.

For years, I've been wanting to setup a gaming room / sports lounge in my home. I never had the space to do so, but recently moved into a home that allowed me to make this happen. Joshua was my sales consultant and came over and talked me through what I was hoping for, and what the possibilities were. We talked through a number of different options, and came up with something that would be perfect for me. Josh was very knowledgeable, and I couldn't be happier with the final result. Not only was Josh great with the consultation, the geek squad team that installed my tech were fantastic as well. I couldn't be happier with the final product. Thank you so much!

What an easy process! The professional who came to my home was NOT a Salesman. He was a true consultant. The process did not leave me with any anxiety or lead me down rabbit holes wondering what the best appliances were. I simply gave him what I thought was a reasonable budget and he delivered products that exceeded my expectations. Delivery teams were excellent as well. The entire process from start to finish was a great experience. Great job Mike (my consultant), and great job Best Buy! Would recommend this service to anyone no matter your price range/budget!

We were remodeling our den and wanted to update our TV and sound system. We visited a Best Buy store and set up an appointment with an in home Technician. The communication prior to the appointment as to date and time was continuous. Our Technician arrived on the scheduled appointment and reviewed our project asking us questions about what we were looking for, once we finished the review he made several great suggestions as to what he thought we needed and what we could use from our existing equipment. We received a proposal on the day he said, completed the purchase and scheduled installation all in one call. What really impressed me has been his follow up after the sale! We are extremely happy with our new products and installation from Best Buy.

We were finishing our basement and looking for product to complete our home theater room

I recently had the good fortune to work with Ray Rivera from the Manchester Best Buy location. He was totally awesome! Very knowledgeable, very professional, helped plan our whole (new) home TV - purchases and installations. He was courteous and solicitous, made sure all of our needs were met. Facilitated all of the purchases, including mounts and supplies. Set up the installation team for us. Made perfect recommendations and suggestions, worked closely with us through the process. Even checked in to make sure everything was done correctly. Ray Rivera is a total asset to Best Buy. This is an awesome service that is offered, I’m so grateful we met him and were able to avail ourselves of his services. Keep up the good work, Best Buy!

Jake and Evan were really great! They both worked so hard and so diligently to get our TV and modem and routers set up and they made sure we were set up with the apps we needed on our smart TVs. They worked through problems they encountered getting our YouTube TV to work and dealt with all the things that needed to be done with our internet carrier. They also spent a great deal of time teaching us how to use the remotes, how to operate the TV and all the TV channels and taught us how to problem shoot. We were also encouraged to contact Jake if we had questions or ran into problems and we were made to feel comfortable if we needed to do so. Again, these guys made what would have been a totally baffling mystery to us easy, and we definitely appreciate all they did. Five stars, thumbs up!

I had looked carefully at speakers for some time. I had Polk, I had friends and family that had Polk and I was partial to them as a 70s startup. I settle on the Reserve R700s fronts and R400 center. The first person I went to convinced me that Martin Logan speakers on sale were even much more expensive and exclusive. I listened to them, the sound stage reduced you to sitting in a single chair for optimum listening. I held on purchasing the MLs, then became frustrated and later even angry. I found Allen and he allowed me to commit to the purchase I wanted - without pushback. The soundstage is very broad with the R700s and I couldn't be happier. Critical reviews that focus on the science of speakers and not the price tag, they all agree the R700s are great speakers and I wholeheartedly agree. Thank you Allen for facilitating the smooth and prompt purchase and delivery of what I wanted in the first place.

We need more help in getting system to work. I need complete written instructions can’t get system to play.

Charles was a delight to work with. I wanted to upgrade my sound system and tv and he guided me through different options and was very patient.

When I made the decision to discontinue DIRECTV and instead opt to only stream shows instead, I started having WiFi connectivity issues with one of my TVs. This TV was located at the opposite end of the house from where the gateway modem/router was located. Initially Best Buy associates suggested installing the Amazon TV Fire Stick on that TV, since that was the most inexpensive option. The WiFi card on the Fire Stick would be newer/more updated than the one on my 3 year old TV. That worked for a few months, but then the WiFi connectivity problem resurfaced. At this point, the BB consultant recommended the following: request an updated gateway modem/router from my Internet provider and buy an eeros mesh network system. I did both and I'm pleased that I haven't had any more WiFi connectivity issues.

Mikie called the day after I visited a store and inquired about appliances and a consult. He came two days later. He was knowledgeable, offered great suggestions for our somewhat challenging project, old house odd sizes. He kept us informed every step of the way after purchase. Some items were backordered but I had his direct number and was able to contact him anytime during the process. He responded promptly every time. We were so impressed by this level of service. We love everything we ordered. We went with GE appliances.

Tyler and the team did an amazing job at understanding our needs and developing solutions that met our budget. We were pleased with the professionalism as well as general courtesy we received.

We had installed Range hood Zephyr brand.. from the day installed the air circulation has been bad and it messed up entire kitchen. We have called innumerable times and many experts came with no avail. This issue ran for more than 3 years. Finally we were frustrated and called Best Buy to replace with new hood. Ethan showed up patiently looked at the diagnosed and found that the model is circulating air instead of pushing out. He suggested a better ranged hood and we installed new ranged hood after that the issue has been resolved. Ethan is very courteous, thoroughly professional, carefully listen to the issue and suggested a solution. Best professional to work with. Way to go Ethan!

Good afternoon, it was a pleasure working with Mallisa! She was very patient and helpful to my parents and I. Our household was delivered a defective dishwasher on the installation date. As soon as Mallisa received word she assisted us with ordering a new dishwasher and scheduling a date much sooner than we expected. Our experience with her was amazing. She returned our phone calls and texts very promptly! I will recommend my family and friends to her. Thank you Mallisa for your assistance in our purchases.

Cal was very helpful, informative, and knowledgeable. He helped us to purchase a microwave that would fit into our existing space. He also helped my husband purchase a new Sony 65 inch tv and Sonos sound bar. He knows everything about all of the products we were interested in, and he is efficient with scheduling. He also helped us with purchasing headphones and a couple other products. We are so appreciative to have found someone who works for Best Buy who is competent and personable. Thank you, Cal! We hope you continue to work at this Best Buy! He needs a raise!

Rodney is an excellent consultant! I needed help on two projects. One was a complicated appliance order requiring coordination and additional information form the manufacturer. He tirelessly worked through the details and got everything sorted out always maintaining a positive and professional attitude. The second project was for a home theater. Rodney took great care explaining all the options and saw everything through to completion, sometimes necessitating him to work while out of town! He did so without complaint and focused on making sure everything went well. I will always look to buy from Best Buy because I know I have such fine professional and personal support from Rodney.

We were in the market for a full service electronics company. Best Buy provided everything we needed. From in home consultation to installation they had great professional people. We are older and are not tech savvy. They explained everything about the TV’s on the market so we could get the best for our needs. They then sent professional installers that were amazing. They explained the installation process and gave us comfort that our property would be taken care of. The installers set up the TV and explained how to work the remote. We were encouraged to call if we had any questions after they left. Best Buy is a great company and most of all they have fantastic professional personnel.

We worked with Richard about 5 years ago and he helped set up our home theater, television, and surround-sound. He was knowledgeable, diligent, always available and engaged. When we moved, and we had the need to set up and purchase several TVs and systems, he was our go to guy and did not disappoint. always available with a smile. Don’t go to anybody else.