Customer Ratings & Reviews

Technician was thorough,and provided feedback when it was applicable,.

Came in and helped with my exact needs. Very professional

He was able to quickly help with ordering all the appliances. Also, helped me schedule follow up appliance re-setup appointments. He was pleasant to work with. There were multiple mistakes made during the purchase and I had to spend a lot of time trying to fix some things. eg 1) I clearly mentioned the issue I was facing with dryer was regarding the vent. He could have recommended a side vent install in the beginning itself. The appliance install sent to fix the installation said he won't be able to fix it. Overall, I had to schedule 3+ appointments to finally get the dryer in a decent state. 2) Between the cooking range and the wall there is an extra space which could have been anticipated He also stopped responding to my texts.

Men were knowledgable and very polite. They represented BB and Geek squad very well

Art did a great job. Explained how things are going to work and is spot on.

Definitely recommend this FREE service for expert guidance on your needs.

Google nest minis - hooked up & finally some system recognizes my voice. first one to recognize my voice. wife likes it

Best Buy recommended and installed Eero Wifi that has been reliable and met my expectations!,

in home consultation was great , it gives you piece of mind knowing what you exactly need

Excellent help improving the WiFi of my property, I recommend it 100% for future users.

Installation was prompt, done well, advice on use was helpful, and clean-up pristine.

In-Home Consultant was very professional, and answered all of my questions.

Mitchell was great. Helped with TV, receiver and surround.

we always have a good experience with the people from best buy

My consultant was very knowledgeable when asked all questions. Thank you

Received a lot of useful information which made me more comfortable with my selection (s).

Great in home service rep. Knowledgeable and easy to work with, timely and accommodating.

Great service, the lady's where helpful, and knowledgeable. Reva was awesome.

In Home consultant was prompt and attentive during initial consultation but difficult to contact after sale was made. I had to return to Best Buy store to return an un-needed item. Received first itemized receipt of total purchase there, 2 days after paying credit card bill. Review of proposal price against actual charges revealed an overcharge of $60 for Harmony remote. Could not resolve over phone so made 2nd trip back to store. Store customer service could not make adjustment since In-Home Consultation unit is a separate division and needs consultant to approve refund. Consultant could not be reached! Told, after waiting 30 minutes, that I would receive a phone call later today, after they had contacted consultant confirming refund to my Best Buy credit card. It is now 9:15PM and still waiting. Looks like tomorrow will be my 3rd trip back to store. Poor coordination between units of Best Buy. Also-wall mounted TV installed and box removed by Geek Squad without mention of serial # necessitating lengthly trial and error screen search. Geek Squad should understand that many of us are not techies and have pointed out serial number which is necessary for warranty protection. Overall poor to fair experience-and I'm being generous!

Everything went perfect! Very professional and well prepared for COVID.