Customer Ratings & Reviews

I needed to purchase a refrigerator and was the luckiest person when Jean and afterwards Richard introduced themselves and provided the best service. They provided all the information I needed, walked me thru the process of delivery. (Even had someone come to the house, take measurements to insure a smooth delivery). Very very professional plus knowledgeable about the product.

I am happy to have sameer as my consultant he was very helpful and knowledgeable

We wanted to update/fix our 20+ year old Bose system. Our consultant was excellent! He really knew his stuff. His recommendations were clear, helpful and turned out better than expected. He explained things we had not considered. Follow up was great. Also, our installation was excellent too! Our installer was prompt, efficient and very knowledgeable. He explained the new technology and showed us how to use it, patiently. In a time when we’ve experienced quite a bit of poor customer service, this was a refreshing experience! Our Best Buy experience exceeded our expectations. Their customer service was outstanding! I highly recommend both our consultant and our technician!

Shoaib, assisted us in purchasing an LG washer & dryer with pedestals plus an LG refrigerator. He also assisted us in purchasing a LG TV, Samsung TV, Two Apple TV's, and Sonos Arc and Beam sound bars and a Sonos Play One remote speaker. Shoaib was fantastic to work with. He had great interpersonal skills, was extremely knowledgeable with all the products we purchased. He alone sealed the deal for us purchasing all these products from Best Buy. He is a real asset to Best Buy. When we purchase any future home products it will be from Best Buy and we will use Shoaib as our consultant.

Brian was very helpful. The installation team was great and the products are even greater.

Moving into a new home. Bret and his fellow technicians provided clear and concise information. Everyone listened to my situation and needs before recommending any products. Once a budget guideline was determined he walked me through each component explaining features and limitations. Never felt like I was being "sold" something I didn't need. The installation in conjunction with the Geek Squad went smoothly and any snafu's they encountered were handled quickly and efficiently without disturbing either homeowner. They left everything in great condition, cleaned up after themselves and gave me their personal contact information for any questions that I might have later on. I haven't had any. Bret has contacted me a couple of times already to ensure I was satisfied with everything. As I will soon need to relocate things into a new entertainment center, they will be back to disconnect and reconnect everything to ensure it all works seamlessly. Very satisfied with the decision to go with Magnoiia and their consulting services.

Every step of the way--from design thru installation--was executed flawlessly by the Magnolia, Best Buy and Geek Squad guys and gals. Our brand new home utilizes two ultra-size, wall-mounted TVs, and a wireless sound system that broadcasts indoors and outside. They came out when the home was under construction to check pre-wiring. They came out again just before installation to recheck everything. They installed efficiently at the appointed day and time, and then came back another day to correct minor glitches in the system. All of the individuals involved were personable and professional in every way imaginable; they were a genuine pleasure to be around To top it all off they even retroactively applied Black Friday price reductions to our order that had been completed a month earlier. I would not hesitate to use this outfit again and wholeheartedly recommend their products and services to anyone in need of high-end audio-video for their home.

needed the team to upgrade our home wifi (had 2 diff't networks going), and get a high-quality outdoor speaker setup going. and we had a pretty tight timeline. the team was super responsive, very focused, and were willing to iterate with me to make sure we got to the right setup and the right price point. all the work went great, the installers were excellent, the follow through and communication were great throughout - honestly, really awesome team and awesome work

After 25 years our refrigerator needed to be replaced. We went to Best Buy first, we belong to their membership plan and had a very positive experience with them before, so naturally we chose to return. We were not let down this time! The refrigerator was on back- order so it took a couple of weeks, during that time any questions were kindly answered and calls were always returned! I highly recommend them to seniors that can’t move items into their homes themselves. They delivered the item on time and were absolutely the nicest guys to deal with ever! Will use them again, DON’T think we will be disappointed!

We recently went through a major renovation for all of our kitchen appliances and it was rather a complex process to take on our own, especially, given the complexities of specifications and availability of various brands due to pandemic. Our in home consultant, Steve S, was a perfect solution. Steve not only is an expert at what he does but also worked closely with us on every step along the way once we agreed on a set of appliances. Needless to say, there were bumps along the way and we felt that he was tirelessly working behind the scenes to get things sorted for us while providing us transparency of the process. This was definitely the highlight of the overall experience for us!

Jason's help when I purchased my TV and refrigerator was extremely valuable. He has a wealth of experience and practical knowledge that guided me in making the right decisions for my space. He did a great job in making sure I got the best price for the TV and refrigerator I purchased at the time. When the TV I bought went on sale a few weeks later, he made sure I got the credit for the price decrease. I will definitely use him again for future major purchases.

Matt (Matthew Baker) is the best. It has been an absolute blessing to have Matt assist me and my nonprofit agency for over two years, now. I am over 60 years old and being able to pick up the phone and talk to Matt is great. He has smoothed many heartburns and saved me so many headaches. He is an amazing person and deserves recognition. Please promote him as soon as possible and allow him to train others. Our youth needs to learn from representatives like Matt.

After reading about the In Home Consultation Service, I knew this was a MUST for my home. I just finished a remodel of my home and needed help with the installation of my TV and set up. I had just purchased a new Sony 55" tv but wanted to make sure all the components were set up and all the wires were all hidden. I am pretty tech savvy, but I realized it was a matter of time, and dedicating a full weekend to setting all this up was going to be difficult (and a little frustrating). Beatrice, the Best Buy consultant, arrived on time and was very helpful. She took the time to ask me about the setup I wanted and devices our family used and put together a great plan, which was written up by each project and easy to understand. The installer came out a couple weeks later and installed the TV, and set up all the devices and programmed the universal remote system I purchased. Everything works with a click of a single remote... priceless :-) and... he cleaned up and vacuumed the work space. I couldn't be happier.

Aaron and the install team did a AWESOME job !! Will recommend them.

Matt S was very knowledgeable and extremely efficient putting together our home theatre. Great service! 11 out of 10 stars! Highly recommend.

If you are wondering if Best Buy Total Tech program is worth the money, stop wondering. It is one of the very best programs I have ever encountered. My consultant, Derek Haygood, is knowledgeable and professional and an all-around great guy. He was able to help me design my new A/V system in a way that I could absolutely never have done myself. He also helped me realize how many other services are available to me through this program. TotalTech gives you discounts, provides protection plans, includes free delivery and professional installation and so many more things. I highly encourage people to check this out. I have friends who have used it for years and will never stop being Total Tech members because it’s so great .

Wonderful knowledge of the products and very helpful. Competitive pricing too!

Very friendly and well mannered, I would want my tech to come back again

I had the most amazing experience working with Rodney George's team for surrounding system upgrade throughout my house (speakers, new TV mounts, etc). I specifically would like to mention Aaron, Michael, and Jordan for delivering the best service and customer care. They were professional, knowledgeable, answered all my questions, and took the time to educate me on the new system. Overall a superb experience! I would highly recommend this team for your home theater needs and beyond! Andrea H

Ray is terrific! I buy all my appliances from Best Buy and I call Ray, specifically. I can always depend on his sound advice. For example: I wanted to buy a different refrigerator, but Ray pointed out that, since it was going to be a garage refrigerator, There was another one that was specifically designed to be a garage refrigerator. I took Ray‘s advice and bought it and I couldn’t be any happier. Ray knows what he’s doing and clearly cares about his customers first. Ray should be promoted to train others on customer service.