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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

Rating Filter

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 628 Showing 12,541-12,560 of 21,193 reviews
  • Rated 2 out of 5 stars

    did not listen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen would not listen to what I wanted done. They came up with this wonderful proposal when all I wanted to do was hang 2 tvs. I explained we did not have a huge budget, but when they were done the install was more than the tv.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came did a awesome job. He installed my cook top and fixed and issues on site.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and great service. Very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowlegable, professional, and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave good advice with professionalism and honesty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were nice, polite & explained everything to me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for coming to my home to discuss my plans to have surround sound in my 1200 sq. ft ranch-style home. I did get advice to not spend money on a BB speaker system that will not be totally voice-activated. I am now stuck with Amazon Alexa for sound quality.

    I would recommend this to a friend
    • Brand response from Doug, Consultation Team
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.

  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, understood problem, fixed problem, offered good advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My in home consultant, Michael Reed, was awesome and very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theatre consult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, quick and stress free. Real professionals. I have 22 speakers in my home and I did not know whether I wanted a sound bar to save on cash and upgrade later. Best Buy home theater came by and tested my speakers and gave a me a great estimate that was well below my budget. Different ideas were thrown out and ultimately I could build up to a true Atmos surround sound by adding 2 speakers and purchasing a receiver in my living room. Very satisfied with there ideas. The only problem is that I never got an email detailing what we had talked about so I don't really know which reciever to purchase that can give me enough power to put out sound to all my speakers in my house. So my wife and I decided that we would just purchase a sound bar with rear speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Martin was a great resource and Provided great service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Consultant needs to be available more....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The expert was great accessing everything at our new house. New fridge, washer and dryer and several tvs. The only thing is that he didnt follow up with questions i had after the sale was complete. Customer service was missed after spending over 10k.....

    I would recommend this to a friend
    • Brand response from Consultation Team
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with everything. Service was great knew what he was doing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My advisor was quite knowledgeable and offered some great advice. However, the scheduling posed some problems since it was not set up properly. Management offered some compensation and went out of its way to have the installation done. The work was not completed due to incorrect item recommended for my sound system. Another two week delay and I still don't have my surround sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Suggestions based on real knowledge of the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent advice Very knowledgeable great products

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Several Details Missing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong, the guys was nice. We had out helping figure out what I can do to turn my house smart. Gave several recommendations and was timely when I emailed him with questions or if I wanted to order some stuff. But there was several KEY things he didn't state that I needed to know. Like how the lights switches he recommended need a hub that HAS to be connected to the WIFI by Either cable. Or that the garage opener only closes by voice if you say the right phrase. Or that the lock needs the sensor on the frame or door to be able to read if it is locked or not. With a note for the garage, he stated it can open if you're within a range of it. NOPE. Have him come and help figure ideas out. But then do your own research on which products to buy. That way you getting everything that is needed at once.

    No, I would not recommend this to a friend
    • Brand response from Jennifer, Consultation Team
      Posted .

      We understand how important all of our customers home projects can be. While some may be more complex than others, we take them very seriously. We strive to provide our customers the most custom-tailored recommendations possible, but there are times where our In-Home Advisors views and plans may not meet expectations. This is completely understandable, and we always welcome our clients to provide us with their ideas, views, and desired plans. While there may be some limitations that may impede us from reaching those goals 100%, our In-Home Advisors will always work towards getting as close to fulfilling our customers’ dreams as possible. Please know that we welcome you to reach out to your Advisor and letting them know your thoughts. We have an open channel of communication available at all times through (800) 548-0828 to ensure that once the last item is plugged in, the wires have been laid, and everything is connected, that you are happy and eager to enjoy your new home upgrades.

  • Rated 5 out of 5 stars

    very knelegable and pleasant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended exactly what I needed at the right price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was great . He knew a lot of product knowledge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great . He knew a lot of product knowledge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    satisfied expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, gave plenty of lead time prior to arrival. answered my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good System

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Then home Tech did an outstanding job explaining the System. She was truthful about all She said and told me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In Home Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both individuals were very polite, knowledgeable and help establish an update of our home technology.

    I would recommend this to a friend