Customer Ratings & Reviews

From consultation to purchase and install AAA rating

I did not have an in home review. I do not know why this was sent to me.

I needed home security cameras and decided to go to Best Buy hoping that I can browse around, ask questions, make purchase, and schedule an installation all on the same location. At the store, finding sales representative was very challenging. Majority of the employees just pretended to not notice us. Store manager ended up helping us and he was very helpful so was the person who helped me schedule the appointment. Site survey was done to accurately assess the appropriate items for the house. Very professional looking sales person. Very thorough and helpful. Then the day of installation comes and we found out we needed internet to install these items which nobody mentioned to us so we had to reschedule. I reached out to the person who came to our site survey via calls and emails, but no response. I had to call the customer service to reschedule our appointment which took an hour. Once I have successfully made an appointment, the site survey person decided to reschedule our appointment even though nobody requested and then she decided to allocate 3 out of 4 items to Geek Squad and 1 out of 4 items to outside contractor. The day came and outside contractors installed our flood camera very quickly. They told me they can do the rest but they are not on their list. I reached out to customer service to make sure it is true. Then, customer service told me these contractors are supposed to install all items. So I asked them to install the rest. 2 minutes later, Geek Squad called me and told me they will be coming to install the rest of the items... Still... the lady who came to our site survey remains to be silent. Geek Squad told me they are coming at 5pm. He ended up getting to our house at 8:30pm. He was very quick and seemed to be working very long hours. Very helpful with syncing with my app. At the end of day, this was one of the most disorganized project I have been a part of. Lack of communication, accountability, and customer service was at another level. Incompetence is not strong enough to describe this overall experience. I cannot even count how many email I had to send out and calls I had to make to just get a status updates. Someone who should be leading the project is completely silent for the entirety of this project. The only time she got back to me was when I told her that I will return $1300+ worth of items. I paid all the items in full at the beginning. It took them 3 weeks to install all items so that I can actually use what I have purchased. THIS IS ABSOLUTELY UNBELIEVABLE. I WILL GUARANTEE THAT I WILL NOT DO ANYTHING ELSE THROUGH BEST BUY AND GEEK SQUAD EVER AGAIN. I could have bought exact same items on Amazon.com and hired a private contractors myself to execute this project and that would have saved all my headache. I really hope someone in the company will listen to recorded calls to improve their service for those consumers who still shop at Best Buy.

MARIO was amazing! Would definitely have him back!

This is a much needed service prior to setting up any in home entertainment options.

Both retired, they did those things at work now at home, they came in and extended the WIFI, new modem and router, saving a ton of cabbage, then the new TV comes up. Tim ordered that and the speakers everything we needed for this huge install appointment that day. It’s early December I’ve had them out on other occasions at least $2000 I saved with my Best Buy Total Tech membership $200, making that more expensive TV a reality in all the money I’m saving. Go Us!

Whenever we came into the store we have always left with what we came for

The home consultant was very helpful in addressing issues and giving constructive ideas.

my in-home consultation showed different styles yes

The guys did a great job. Friendly, personal and professional. However the job that was done was not exactly what the in home consultation proposed would happen. After the guys left, I have questions about a lot of things that I have currently in my home along with suggestions that they made.

In home consult was well done and not a hard sell.

Overall a good experience. One item was delayed several days

Explained everything well and good perspective on options.

The job has yet to be completed. Not entirely the tech's fault, as we changed our minds when we learned of the constraints of our home. But nobody followed up. We don't have a system.

Very good explanation and follow through. It was great except for the sticker shock I got.

The consultation was wonderful. Helpful, courteous,

Tech needed additional help to fix my problem had to reschedule

Nathan is extremely knowledgeable and I could t be happier with his suggestions

Consultation in home went great but then after completed order and waited for installation it went south quick. Measurements were off and I needed to call to get home repairs in order for washer dryer to fit since sizing was inaccurate. Installers left without completing and I was told Best Buy would email me so I can call back when I made home repairs to fit the washer dryer. I made the repairs however no emails ever so I called and I was given the run around for hours and even hung up on once while put on hold. No one has yet to come out to check but I moved the unit by myself and set it up which is ridiculous since I paid for them to install with the geek squad program extra cost. I’ve called and called I give up on Best Buy ever coming out or calling me back as promised. This unit is great but the promises made once order was complete everyone that was helpful has suddenly disappeared.

The consultants were very professional and knowledgeable and did an awesome job.