Customer Ratings & Reviews

Loved the product. Cameras give a view of all activity in front and rear of property.

We are happy with the products and with the attention of our geek squad team.0

ANDREW WAS VERY KNOWLEDGEABLE AND HELPFULL. IT WAS A PLEASURE WORKING WITH HIM

Gentleman were easy going. Gentleman were knowable.

Wish we knew about the Sonos WiFi connectivity issues before we bought. Consultant was fine and professional but we’re having post installation issues with the Sonos Arc. Have to unplug router and plug back in almost on a daily basis to connect the Arc to WiFi.

Made it much easier to bring all theses things together

Very satisfied with the services and solutions that we implemented

In home consultant was knowledgable and had great ideas for our home.

Writing this more than a month after the scheduled delivery of a new fridge I still don't have. I was concerned about fitting a new fridge into my home, since we are new to the house and I wanted to make sure the delivery went properly. Since I am a tech support/Geek Squad member, I had someone come to my home to measure. They made sure everything was going to fit. We talked about the fridge we wanted and he assured us it was in stock and would fit fine. He was very happy to take our payment right there. What he didn't do was look behind the fridge to see if we had a shut off valve for the water line. We didn't. Since I have never bought a new fridge for this house (and in my last home it was a whole kitchen renovation that included all those little details) I didn't know we didn't have one, or needed one. On the delivery date, they were hours late. When they did arrive, they wouldn't install the fridge because there was no shut off valve. Frustrating since our current fridge was dying and really upsetting since we had made sure, by having the Best Buy tech in, that we were all ready for the install. We rescheduled for a few days later, I called a plumber and got the shut off valve installed the morning of the delivery. The delivery time came and went...hours went by. I called and called and sat on hold. I called the tech, who gave me his number to make sure everything went smoothly. Finally, hours later we got the word - the truck broke down. No delivery that day (I have now taken time off on two different days of work to get the fridge installed). They promised they would be there the next morning between 11-3. At 9 am, the doorbell rang - there they were. They took out the old fridge, they brought in the new one, they were getting it set up and then we saw it - it was the wrong fridge! Not the instaview door we had bought, but a different model. They call the warehouse, we called the tech. Nope - no one knows where our fridge is. They promised they will get one to us the next day....and then called later that day. Sorry, your fridge is out of stock, we will have it in a few days. Then another call... sorry, it is out of stock until October (this was the first week in September)...and now? We are still waiting... we are being told November some time. Different fridges were offered but we wanted two features - instaview door and dual ice makers. This is the only model that offers that. I have had many many phone calls and text messages with the tech. He tried to tell me that a different model they had in stock also had two ice makers. I had to point out to him on LGs own website that it did not. Just a little effort by him would have shown him that fact. The fridge we paid for (yeah, Best Buy hasn't removed anything from our credit card bill yet, so I paid the bill) still isn't in our home. All in all, what I have gotten a lot of is a run around. We are more than a month later and still no information on a discount for our significant effort and dissatisfaction. No word on when our fridge will be available. If I don't contact the tech, he does nothing. Every time I call, he say I will have information soon. Last week, he said he would know something in 48-72 hours... a week later, no message. If I ever get the fridge, I will try to update the review. In the mean time- the service is lousy!!!

I would have liked to have known that the product was not in stock when I got the phone call two days earlier as he said he can see inventory levels remotely. This would have probably convinced me to keep the new one instead of looking at ways to make the old one work.

Everything justin told sounded but I just couldn't afford it.

I have no real complaints. Wish the installation had been less expensive.

The process was frustrating to be honest. At our first meeting we asked if we would need anything else. That way we could pick it up in advance. We were told we had everything we needed. We waited two weeks for the install. When the tech showed up the first thing he says is oh you are missing a cable and a switch I can’t do the install without them. Luckily we had those items in another set up so we took those apart so we didn’t have to reschedule. After the tech set everything up and he left we found out the new setup removed our dvr and everything that was recorded on it. It would have been nice to know that in advance. I used Best Buy service thinking it would remove any frustration however in my experience that was not the case.

Security system proposed was far more expensive than we had expected.

We were told when we started the program that we would be informed of delays and the concierge service would navigate delivery dates. This was not the case, after the 5th reschedule of our stove and I’m not even sure how many on the dishwasher we were forced to go back into the store and select a different brand/model of dishwasher with a different person. This is not a true concierge service. We had to interface with other sales associates, multiple call center resources and navigate the online scheduling resources which is clunky at best. It stops being concierge upon purchase of the items which perhaps is by design.

The in home consultant assisted me in finding a fidge that would fit my space.

The Best Buy Rep came to my house and we looked over places for security cameras and wiring. We also discussed options. The Rep said he would put together some recommended products and send them to me. So far I have not seen them. It has been a little over two weeks now.

The person was very knowledgeable and was able to answer all my questions.

THE REVIEW OF OUR SITUATION AND SUGGESTED SOLUTIONS WAS THOROUGH AND HELPFUL.

Made our entertainment center look great. Was quick and very clean