Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 4 out of 5 stars
Always good service and quality products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Staff know their products and able to explain how everything works.
I would recommend this to a friendRated 3 out of 5 stars
Took measurements but could not deliver installati
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Home needed enlargement of wall cutout, BB tried to have installer perform, he said he would but never scheduled an appointment for performing, after 3-4 weeks had to cancel my order. Will purchase oven at a different retailer who can also perform the enlargement work.
I would recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Joe
Rated 4 out of 5 stars
Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got four cameras and had them all installed in less than a hour.
I would recommend this to a friendRated 4 out of 5 stars
Good information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good analysis of our needs. Follow up after the visit was lacking.
I would recommend this to a friendRated 4 out of 5 stars
Very good experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good advice with detailed explanation from the tech.
I would recommend this to a friendRated 4 out of 5 stars
Speakers are asosom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant was very knowledgeable and made it easy for my room
I would recommend this to a friendRated 2 out of 5 stars
Home theater project
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation took two separate all day visits. They did not have the flat wire I paid for on the original appointment and completed the install with standard round wire they had on the truck. It was easily felt under the carpet as you walked across it. The finished result feels more of a do it yourself result rather than the pricey professional installation I paid for. The expensive equipment I purchased deserves an equally top notch professional install. I was not shown how to use any of the equipment or it’s settings options. The system was not calibrated for the room. Guess I spend a day reading the manuals, exploring the setting options and optimizing the sound myself.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 433-5778 for a more in-depth review of your consultation and further assistance.
Rated 3 out of 5 stars
So So
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a new TV and VCR.. The smart TV applications were difficult to maneuver. I would have liked additional training on getting the apps to function.
I would recommend this to a friendRated 4 out of 5 stars
We were very happy with our consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our in-home consultant T. Yori was very responsive
I would recommend this to a friendRated 3 out of 5 stars
Tvhanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv in livingroom was hung to low. Touches Sonos bar. I have to raise MY HAND IN THE AIR FOR THE REMOTE TO SEE THE LITTLE CAMERA TO CHANGE THE CHANNEL. Would like it fixed.
I would recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 3 out of 5 stars
Home theatre system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reyna was really informative and gave good advice. The receiver I purchased is difficult to set and difficult to make two zones of music. Overall, I would rate Reyna a 5 and the Danin receiver a 2 star. I will have to hire geek squad and waste a lot of money to get everything set.
No, I would not recommend this to a friendRated 5 out of 5 stars
Consultation services went above and beyond
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help boosting the wi fi in my two story home after trying to do so myself. Best Buy advised on the equipment I needed to buy after consulting with me over the phone, helping ke to test areas of the home. Daniel met me for in store purchasing and made sure I got my trade in discount. Geek Squad came out to install and test the equipment. It was very easy and convenient. Thank you, Best Buy!
I would recommend this to a friendRated 3 out of 5 stars
Kitchen Appliance installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Kitchen Installation for 3 New Appliances - Microwave came Damaged - The Double Oven was not measured Correctly and over an hour was spent cutting our cabinets and dust everywhere. The dishwasher was damaged on the front when the installer dropped a rack down across the face.
No, I would not recommend this to a friendRated 4 out of 5 stars
Alex was helpful in deciding about our TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alex came to make suggestions about placement of our tv
I would recommend this to a friendRated 5 out of 5 stars
Promise kept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went in with a purpose - either the 75” tv or the 85 “ NEO QLED. Chose the 85”. With Allan’s assistance, got the set, the geek squad set up yo deliver and am sitting here with my daughter and a friend watching college football ) Yea U W Huskies and The Fighting Irish of Notre Dame win their games and am looking forward to the Ohio State vs Georgia game. Thanks for keeping your promise, Allan!!
I would recommend this to a friendRated 3 out of 5 stars
Poor follow-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure which In-Home Consultation review you're asking about as we had 2 In-Home Consultations. I'll will however give my review on the In-Home Consultation for the Appliance! The In-Home Consultation was ok, however a very poor follow-up.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 4 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, prompt and professional. They were quick and aswered questions.
I would recommend this to a friendRated 4 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Darrell was professional and provided competent and friendly service
I would recommend this to a friendRated 2 out of 5 stars
Not the right products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in-home Advisor was very nice, however I am not happy because he recommended all of the wrong products. We have Echos and Fire tv’s in our home and we were looking to purchase products that were compatible with Alexa. I am a caregiver for my elderly parent and taught My Father how have to Alexa assist him with the tv’s, lights etc. We followed the home advisors recommendations and purchased the nest Yale lock(incompatible with Alexa) nest home doorbell, nest thermostat, and Wemo light switch. These products except for wemo have limited compatibility with Alexa. Now we will have to purchase a google home assistant and a chromecast. It took a lot of time to teach my father how to utilize Alexa and now we will have to spend more money because we trusted the home advisors recommendations.
No, I would not recommend this to a friendRated 4 out of 5 stars
Great tv for family room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a little heavier than expected but it is well worth it
I would recommend this to a friend