Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 3 out of 5 stars
Terrible Communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in-home consultant forgot about picking up my equipment from the store and didn't notify me. He did no respond to my messages or calls. When the installers came for our appointment, we had to reschedule. Other than that, he was knowledgable about the products he demonstrated.
No, I would not recommend this to a friendRated 3 out of 5 stars
Consult for home theater upgrade/update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time. Reviewed my needs and made suggestions. Ruled out things I wanted due to site issues (were not warranted). Promised same day quote-followed up a day later. After consult was too busy to followup wiht me: left purchase and technical concerns to geek squad and installers.
I would recommend this to a friendRated 4 out of 5 stars
Good TV for our situation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoy this TV and the sound system it serves our purpose well
I would recommend this to a friendRated 3 out of 5 stars
CONSULTANT FAILED TO GIVE SALESMAN RECOMMENDATIONS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SALESMAN SELECTED A MACHINE THAT WAS OVER-SIZED AND IT HAD TO BE RETURNED. CAUSED US AGGRAVATION, GRIEF AND TIME LOST UNTIL BEST BUY CORRECTED THE ERROR SATISFACTORILY. DON'T LET SALESPERSON ACT INDEPENDENTLY IF IN-HOME CONSULTANT FAILED TO DO HIS JOB AND CONSULT THE SALESPERSON.
No, I would not recommend this to a friendRated 4 out of 5 stars
Nice service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gentlemen came out and evaluated our WiFi. Suggested an expander.
I would recommend this to a friendRated 2 out of 5 stars
Dispatch the correct tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to know options for a new refrigerator. The technician sent did not know much about Appliances. He confirmed the measurements I had made and suggested I go to the Oakdale store to talk with Adam. Adam was knowledgeable. But could not tell us what the installers would do. 3 calls to Adam have gone unanswered. After the sale is made there is no support from Best Buy.
No, I would not recommend this to a friendRated 4 out of 5 stars
All went well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All went well. His knowledge of the subject matter was great.
I would recommend this to a friendRated 4 out of 5 stars
Very Knowlegable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant knew exactly what I needed for my media room.
I would recommend this to a friendRated 3 out of 5 stars
Family Room Entertainment Center
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad agent was very polite and professional. He explained everything that he would do and said he would get back to me with the price estimate. This has been several months and I am still waiting to hear from him or see the estimate.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 433-5778
Rated 3 out of 5 stars
Needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a consultation to purchase kitchen appliances, TV, electronics, and have them installed in my home. The consultation did not go as smooth as I would have wished; resulting in delays and an issue in the installation of one TV.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 2 out of 5 stars
The first part went well, 2nd part not so much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi system hook up and Sonos amp, connects all went good. Two of the outside speakers didn’t show up, they told me they would get back to me, 2 weeks and I hadn’t heard anything. I tried to text and call the advisor multiple times with no response. Communication is bad at best. He calls today and said he would have an answer for me today, end of the day still no response. I did get a notification for a new install date, another 3 weeks out. I will probably just cancel and get my money back. I’ve spent probably $15,000 at Best Buy in the last 12 months, this might be my last.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828. ^Fey
Rated 2 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had Ken come out to do a home consultation. He sent us the estimate and after a couple of weeks we decided to go with it. They came out and said they did not have one of the rooms on the work order. So I had to reschedule for them to come out on another day. That was scheduled by the area supervisor. I also told him we do not believe the new WiFi setup was not working properly. The area supervisor told me he might be able to look at it when he came out to reset the tv up that was missed the first time. Of course he could not do it because that was not on the work order. I would not recommend the Geek Squad to set up systems like this. Customer service is awful!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 4 out of 5 stars
Big Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great installer. Salesperson made mistakes, but who doesn't
I would recommend this to a friendRated 4 out of 5 stars
Good advice and easy to work with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fair and easy evaluation process and easy to schedule a quote
I would recommend this to a friendRated 5 out of 5 stars
Consultant was very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted an easy solution for a family room. JR was great and got me the OLED TV I wanted, along with the powered KEF speakers to minimize total equipment needed. He is also the one who informed me of the expanded selection he can order from that is NOT visible on the Best Buy site. Best Buy should find a way to advertise this as I almost purchased elsewhere for the KEF LS60 speakers.
I would recommend this to a friendRated 4 out of 5 stars
Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was helpful and precise. No pressure but good information
I would recommend this to a friendRated 4 out of 5 stars
We like it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got good advice about where to install it & what we needed.
I would recommend this to a friendRated 4 out of 5 stars
Great Sound from Sonos amps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Equipment was great but the tech didn’t reconnect a tv.
I would recommend this to a friendRated 3 out of 5 stars
My in home consultation was great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 3 stars due to the issues, inconvenience, frustrations I had when refunds for returned/missing items were and have not been given on a timely basis. I have had to spend too much time trying to get things rectified and still have unresolved issues.
No, I would not recommend this to a friendBrand response from Brad, Consultation Team
Posted .In reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything and, if necessary, stop by for another visit to ensure we’ve crossed our t’s and dotted our i’s. We want your plans to be executed to their maximum potential just as much as you do, and we’ll do what we can to ensure that is the case. ^Brad
Rated 3 out of 5 stars
in home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a home wired for sound that is failing. Asked for an in home consultation to review existing systems and make recommendations for replacement / consolidation etc. Tech rep was unable to make a recommendation as Las Vegas Best Buy doesn't have a magnolia Div to handle in home AV
No, I would not recommend this to a friend