Customer Ratings & Reviews

I was lead to believe the consultant was not a Best Buy employee. Had a solution based on Best Buy inventory before he arrived. Install required me to do some work after the installer left. Battery problem was dumped in my lap the next day. Store personnel were great.

My consultation was great-Help me to devise.a plan

I was hoping for more recommendations on my current setup. We visited each room of the house, talked about my network/wifi setup, appliances, smart home tech, etc. The tech mentioned one idea to improve on but that was it. I had to really dig some suggestions out of him.

I needed a fridge that was smaller than average, so Best Buy arranged an in-home consultation. Anthony arrived at my house and immediately gave me options. I had to remind him a few times of my budget, because it seemed like he was trying to upsell me. We finally agreed on a fridge in my price range, and he was so fast that he messed up and had to re-do my order. When the fridge was delivered, the delivery men had to remove my baseboards and the fridge barely fit. Anthony also failed to notate I needed my fridge to open right to left, and so the delivery men had to change that as well. I was really disappointed with Anthony but very impressed with my delivery men, Pascual and Steven.

Well it was great having an appointment for an in-house consultation. But the day of the appointment he called and cancelled. He said it wasn't necessary as I already bought the product. I guess, I should have called before buying my Router. Thanks Best Buy.

Good overview of options based on my wants for security.

Christian started off very good. He was on time and attentive. When the install of our home theatre ran into some glitches he has there to assist, he even came out on an emergency service call. After the reinstall of our equipment. The service level dropped. Christian di not return texts or phone calls and I had to rely upon Best Buy’s 1-800 service call center. Our issues still have not been resolved and answered so we are left to wait in the service queue. I’ll consider a smaller, local retailer for future purchases even though they will be more expensive.

We needed help planning for Best Buy products including a tv, sound bar, and computer upgrades. The consultant was a true professional and was able to plan and guide us through the process.

First consultant didn’t show. How to drive up to the store to inform them. They had a guy come out. He was very knowledgeable and proved good insight but…….as of today, I still haven’t received my quote.

Still a bit frustrated with incomplete install after purchase of great equipment. Rushed service call with inadequate time allotted in tech's scheduke has tied me uo for over a week with only a partially working system. Numerous contacts (phone and text) to Installation Sales staff and install Tecnician have me still waiting for a return visit to address ethernet connections and Sonos setup. Just want you to be aware so you can get things right and allow me to write a good review.

Efficient and, quick. Thorough. Worked immediately.

My consultant very knowledgeable about products that best suited my needs. I requested my proposal to be sent to 2 different emails never could get that figured out. Very disappointed with lack of follow up. So I spent my money somewhere else

The reviewer came to my home on the scheduled date and time, was friendly and knowledgeable, had some helpful suggestions, and promised to email me a detailed listing of his recommendations. However, I have still not received or heard anything over two months later.

My in-home consultation was easy to schedule and the consultant arrived on time. We reviewed all options for my custom installation and I was referred to the Pasadena Center to have access to the most options. My consultant was courteous and a pleasure to work with.

However, after discussing with supervisor we are getting the issues resolved, so Best Buy is making it right. The concept of In-Home advisor is a great benefit, just need to be sure advisor is knowledgeable of the products they are selling.

Consultation for a new over-the-range microwave. Came on time, suggested a few options and told me to expect email on that. 2 days, no response, no email. I'd to call a couple of times, finally got the email with the options.

Great service Cordial and knowledgeable Good service

Hello Curtis, Overall, the Ring doorbells and garage light are working fine, as far as the sensors abd outdoor garage light. My only concern now is, when someone comes to our front or back door and push the ring button, we don't hear anything inside to let us know someone is at the door. This is one of the main reasons we purchased this system . Please let us know what can done to resolve this. As of right now, we still don't know when someone is at out door. Thanks, Isaiah Harris Jr.

I had an inhome consultation and specified I needed a lap top instead of a desk top as I needed the touch screen. The computer arrived without a touch screen. It was a nightmare starting with geek who arrived to install the machine as we learned there was no touch screen on the computer. Plus I overpaid for a graphics card I didn’t need because I never play games. Then I couldn’t get the credit back even though the installer took the computer back with him. The whole ordeal was a night mare. I still didn’t have the credit back for the machine even three weeks after its fail installation. I had to make numerous calls to get the credit back. In summary, four major errors from the techs who came for the install: 1. No touch screen (the whome reason I wanted the machine) 2. Paid $200 extra for unneeded graphic card 3. Weeks to get the credit back only because I kept callinf and it just wouldn’t post and 4. Promised calls to help me get the right machine and apology from office manager never was received. Not to mention all my wasted time which means wasted $$$$ as I couldn’t bill my clients and no working PC. It was a disaster and to this date, two months later, I still don’t have a new PC. Best Buy just doesn’t care about customer service. AGAIN A TOTAL FAILURE

Jeff Kramer in appliances was wonderful to work with. I had been to 2 other stores and had a salesperson take a personal phone call and walk away never to return and another store not able to fill my order. Went to Best Buy and Jeff was easy to work with and even was able to get my delivery date earlier than promised. Delivery people did a great job also.