Customer Ratings & Reviews

In-home consultation provided perspective. Thereafter, I followed up with an in-store consultation. I did not appreciate the attempt to manipulate me into thinking a product was priced less than advertised so the deal was time-sensitive and unbeatable. It will be hard for me to spend my money here moving forward.

We needed to have some modifications done to install new LG 30" Microwave/Wall Oven. Offered to pay extra, but installation not done.

seems to be a disconnect between advisor and rest of best buy. The geeksquad installers also seem more knowledgeable than some of the consultants. But the discounts, product selection and tech help is great.

They could have been slower in teaching me but overall good

Devin was exceptional, providing top-notch customer service. He arrived on time, and when the tv mount was not needed, he could provide a workaround to get the tv mounted the same day. His problem-solving skills are stellar. He knows how to keep customers happy, ensuring retention of customers.

Very nice but totally tried to do a total sales job. Wanted a printer set up and it turned into setting up new wifi for a cost, security system for a price, outdoor speakers for a price. Never did get printer set up. Again very nice but to get a printer working meant to cancel ATT and buy a whole new system from Best Buy . Very disappointed and not really sure why I have paid 200 for year membership for geek squad. And still don’t have a printer working. Disappointed.

James combined both a professional and personal approach to design a system to meet our audio and visual requirements. We are completely satisfied with his service, as well as the installation. His project coordination skills produced the best experience and results that we could expect.

Disappointing start of process. Had to contact Best Buy senior management. This resulted in the process getting quickly and efficiently addressed. Things seem to be "back on track" at this point.

Destiny was friendly and seemed knowledgeable. I realized later she didn't sell me cables because she thought I wouldn't need them or the products I bought came with them. Then she wouldn't respond to my texts.

We were going from a 42" TV within an entertainment center to a bigger TV possibly to be mounted on the wall. Isaiah was patient with us and gave numerous suggestions. We decided on a 75" TV to be mounted on the wall and got a sound bar as well. We were very happy with the consultation.

After spending close to $5k, we’re still having issues with our brand new projector blinking off and on sporadically. We sent a text with video to Kelsey a few days ago, but still no response. This was after Geek Squad came to our home twice and said they addressed the issue. The first technician that came to our home smelled so bad I had to light a candle. I definitely wouldn’t recommend.

Jose helped us seniors navigate the world of a new TV and sound system. Also helped with a new stove. He is knowledgeable. No hard sell. Available for consultation after the order was completed. I would not use anyone but him in the future and would recommend his services to friends.

I had a home visit but the back and forth is not happening. I need to be able to have the visit, have a few packages out together to mull over, then be able to let you guys know when I am ready to go. I need follow-up. I would at least like the black Nest Thermostat that learns temperature (expensive one) and a back years camera and front yard/garage facing camera with install please. I’m ready to go now.

Wrong tv was recommended In store consultant made a lot of mistakes-it took a month to get the correct tv and ancillaries Next week is my third try to get things installed

I had an idea of what I wanted to accomplish; I just wanted to know the best equipment to do it. I told him that I had been using a laptop, and it was awkward to move it around in that location. I wanted something more permanent. He suggest a new laptop. I told him that my old video camera had died, and I needed a new one; he recommended a high-end digital SLR, two mini SD cards and a new tripod. I said I wanted to improve my sound recording; he recommended nothing else. I am no better off than before the consultation. At least it was free.

Joshua is my in-home consultant from Best buy. His prompt response, listening to customer needs, and make-it-happen approach make me happy, and definitely recommend this service. He has provided excellent service, and product advice, and helped save a lot of time with peace of mind.

Mr. Rimko, your visit was the only thing that went right. After trying get the delivery and instillation ina reasonable time , your consultation 4/13. Initially told a couple of weeks to May, to June 17th. On June 17th I received a “text “ not a call 2 hours before appointment stating they would not be there and to call and make another appointment. I call the home office and cancelled the delivery. They apologized and and returned my money. I was told they wanted to present this to their supervisor and that if I wanted to receive a refund faster for the frame, it was mailed, I would have to return it to Best Buy Bluffton or wait 2weeks and they would have someone pick it up. I returned it and after explaining why I was returning it I was told they couldn’t give me a refund but only a store credit. However she did say let me check with my manager. The manager was told my Dilemma, without a showing any sympathy, no apology said they would do it “this time only”. That won’t be an issue because after years of being a Best Buy customer THAT WAS MY LAST VISIT. By the way, I still haven’t heard from the supervisor in Minneapolis.

Jay Hill has been a pleasure to work with since starting our project at our new house. We broke the project into 3 Phases and completed Phase 2 the other day and everything went great. Looking forward to completing Phase 3 of our project with Jay and your outstanding tech group.

We purchased ge range and microwave and advisor was to call back regarding the French door refrigerator we want to purchase. I left several voicemail messages and did not receive a call back. We changed the model we want to: gfe28gynfs. It is quite annoying and rather rude that advisor never returned calls and has not followed up. I thought he was polite and reliable but have since changed my mind as a result of this. We are thinking about going somewhere else unless I get a call.

info was wrong initially- then they corrected it- but the installation was in three parts after they dropped one of the special order in home speakers. still not done and it has been weeks.