Customer Ratings & Reviews

Mike was AMAZING...he helped me so such to shop for the right appliances for my new home. Without his expertise and consultation, I would have bought items too big for the space and would have to go through the hassle of exchanging everything. Mike is professional and made the consultation process fun - it was like shopping from home but with an expert in front of you to assist. Once done, he was able to order everything that we discussed right in my kitchen including setting up the delivery & installation date.

Our Best Buy / Greek Squad installation had to be handled in two appointments to accommodate the fact that my sound bar and sub wolfer were delivered after the main part of my purchases for my new TV system. Mr. Albert Street, who is an approved Best Buy / Geek Squad outside vendor, did an excellent job. He looked out for my best interest. He installed the balance of the system like I was hi favorite old 80 year old Uncle Joe. His ideas were creative, attractive and money saving. He made it so I definitely feel good about returning to Best Buy for more purchases and installs.

We were shopping for appliances and we are so happy we came to Best Buy. Alisha was very helpful and communicated every step of the way. She found us the best deals and set us up with professional installation. I highly recommend Best Buy and Alisha Sexton!

From the very beginning of ordering to the very end, it was a personal service all the way through. Everything was explained, ordered, delivered and installed with expert detail. The crew from all the installs explained everything along the way and were quick and professional. TJ handled everything, assuring us that all would be done within a perfect time frame.

My wife and I are in our 70's and did not understand the new music systems at all. Our Bose was bought in 1998 and was ready for replacement. Our consultant was very knowledgable describing all of the systems available recommending a Sonos sound bar and speakers. We purchased an entire system, Best Buy installed it and explained how to use it. The consultant left us his contact number and did indeed return our calls. We got a bit confused after the installation and called them to ask questions. They returned to our house and answered some more questions. We could not be happier with the consultation and installation, it is the best sounding system I have ever heard, and I'm 80% deaf. Thank you Best Buy!

I am grateful for the professional help that I have received from the Total Tech Care staff as they assisted me in "cutting the cord" from the big Internet/TV providers who continued to over charge us while making it nearly impossible to get to a "human" to make changes...It has been SO worth it! I especially appreciate Alec who came all the way from Roseville to help with a few issues on short notice. He even emailed me to follow up after, answering a few extra questions...He needs to be PROMOTED! :) Thanks again to all of the agents who help us "less tech savvy" people make the transition!

My in-home consultant was excellent, but achieving a result was hampered by limitations of the equipment from Sony and the URC remote control. It took four installation visits and about five weeks to achieve a stable operating system with a simple set up. The length of time was in part affected by vacations and illnesses of personnel. it was very frustrating and disappointing.

Working with Matt was a pleasure. He is very knowledgeable and professional. The 2nd installers were great too. Damian did a fantastic job and even spent extra time showing me how to us my receiver and surround sound better than expected. This is our second home to have surround sound installed by Best Buy and the Geek Squad. thanks again for a great experience.

We were interested in a Samsung Frame TV for our kitchen but had many questions for the in-store salesperson. A home evaluation was suggested. Joe Good came to our house, evaluated our space and sold us the TV. He scheduled the installation as well added other tasks to the installers list. The installer, Keenan, came to the house as scheduled. He communicated excellently prior to and during the visit. He did all the tasks we asked of him and made sure we were comfortable with working the TV. Overall they did a great job!!

Jacob was a lifeline for me when trying to get my appliances delivered to my new house. After 3 failed attempts, he was finally able to arrange for my washer and dryer and refrigerator all to be delivered on the same truck. The previous trucks had gotten lost due to the fact that my address does not come up in GPS yet, but Jacob was finally able to give them directions to get here. He also got a manager involved in the situation, which was a very big help.

After being blown off at a Big Screen store we went to Best Buy with low expectations. Our experience with Danny and the rest of the team exceeded expectations by a couple orders of magnitude. Danny listened to our goals and then created a home cinema solution with automation that fit our budget, and yielded an amazing audio-visual experience. Throughout the process from ordering through installation Danny remained in contact to provide order status and to coordinate installation. The installation team was just as professional and easy to work with. We could not be happier with either our home theater or the customer service experience.

I recently purchased my first home. It’s a smart home that came with a high end internet system (Ruckus) I didn’t know how to set up or use. Xfinity couldn’t help either. Anthony came over and referred me to the magnolia department. Long story short, I was set up with professionals that understood my system and knew what I needed for it. I went back to Anthony for a washer and dryer. There were a few hiccups with the appliances but Anthony stayed the course with me. He made sure everything was taken care of. I highly recommend him! He’s professional, easily accessible, and provides excellent customer service. I plan on reaching out to him whenever I need electronics and appliances for my home! He’s awesome and the main reason I’ve been shopping at Best Buy.

We were interested in a new refrigerator and we were up til now unaware of the home consultation service offered by Best Buy. Now that we have used it I only wish we had known before. Dave was amazing. He helped us with everything about the refrigerator, and then proceeded to help us decide on some home theater things and a washer and dryer. He was so knowledgeable about everything and really made the whole experience a breeze.

Chris was very helpful and advised me, upon request, of the best products that support and enhance my view/listening quality. Chris was very professional and he listened to the goal that I wanted to achieve. All this happenend over the phone and text messages. What a awesome experience. I have recommended Chris to all of my family and friends and hope that they take advantage of his superb customer service.

Beat Buy was so easy to work with. We recently moved and wanted to get security cameras and TVs wall mounted in a couple of rooms. Travia came out at our convenience and provided good advice and recommendations based on our needs and budget. He helped us to schedule both installations on the same day. He kept in touch through the process. I recommend getting Totaltech and having a consultation. We are so happy with our choices!

Thomas was fantastic from start to finish! It was a large, multi room job and he was able to not only simplify the process, but made sure I was getting the best deal on every component. I highly recommend him for any of your home theater/ stereo needs! Best Buy, you're lucky to have such a dedicated and passionate employee! p.s. The installers were absolutely amazing as well!

Our new receiver install connected the speakers in our media room and the two zone amp to the other rooms in the house and patio. Bluetooth on the receiver was a great addition to our old amp. Playing music off our iPad or iPhone is much easier. We also caught a great sale price on the Denon receiver. Having the Tech Service with our other purchases made this install perfect. Thanks to Bryan and Vincent for a great experience.

Matt was excellent to work with! Very knowledgeable, patient, and thorough! Highly recommended this service!

First the good. The rep was on time, very polite, listened intently on what we wanted and provided a thorough proposal. No issues at all with this and would recommend. The not so good. I came into BB to purchase stereo equipment a few days before our appointment. I was not looking to have a consultant involved, but the BB store did NOT have any equipment that I was interested in (receiver and speakers) and the AV manager pushed me to have a consultant involved. I agreed but at no time was there a obligation mentioned that I had to purchase equipment through the rep. So after reviewing the proposal and looking at the BB online stores, I could not find the receiver or a version of the speakers that was recommended (all out of stock or not carried). So I purchased the receiver and speakers directly from the manufacturer. Again, not knowing I had a obligation to buy from the rep. I did purchase the other remaining equipment outlined in the proposal from BB (outside speakers, center speaker and selector switch), And when it came time to have BB support come assist with setup, the rep was not very concerned with my request (and told me that since I went around and purchased myself, she did not have an obligation to assist going forward). At that point, I was fine with this and just went to BB directly and scheduled a Geek Squad team to assist with the install (which they did and I was very pleased with their work). Anyways, I am happy with my purchases so far but I feel like the rep should had made clear what my obligations are as a buyer if I use this service (again, I did not seek this out, I was pushed into it via the AV manager).

We just bought a new home and needed to purchase an entertainment center for the living room. Staffen Hollis helped us pick out the right equipment for what we were looking for and coordinated the installation. He is an extremely knowledgeable, patient and polite associate for Best Buy and enjoyed doing business with him. Thanks again Staffen!!!