Customer Ratings & Reviews

[1] Consultant called in lieu of showing up for consultation. [2] Gave incorrect advice on tech needs due to not correctly understanding existing setup. [3] Provided no help scheduling second Geek Squad appointment when work could not be completed during first install appointment - did not even respond to follow up call asking for assistance coordinating the return trip. [4] The Geek Squad installers were helpful and knowledgeable. Would rate them 5 Stars. But the in-home consultant was neither in-home nor consultative.

Our “Expert” knew exactly what we wanted and assured us the TV he recommended would do the job. It did not! I had to go to the store and find one that would, returning the one he recommended. What a waste of time. And frustrating!

Installation was fine but follow-up is terrible. I was told they would respond to texts but they don't. Instructions on operation was lacking as it documentation left behind. Short explanation is that ability to control which speakers are playing is terrible.

My dad purchased a Bose sound bar and had a work colleague set it up. Everything worked but they couldn’t get audio from any of the streaming services previously installed on the smart TV. I went to Best Buy to ask about an optical cable substitute or HDMI cable replacement. The two associates that I spoke with in-store were great and recommended a virtual consultation since I didn’t remember the set-up exactly. On the day of the consultation, I traveled 45 minutes to my parents house which changed two family members’ schedules to accommodate. From 3p to 4p, which was the scheduled consultation, I waited but didn’t receive a call from the technician indicated. I left at 4:15 to go back to Best Buy and ask again in person since I had more information on the set-up. One of the same associates was working and once again, she saved the experience for me in what otherwise was a severe dropping of the ball on their end. We were able to narrow the problem down to two solutions and one of them did work. I love the idea of a virtual consultation but there was clearly something systemically broken with the process.

I wasn't able to begin the installation because my original in home consultation failed to provide me with all of my installation needs.

It really seemed like he really didn’t want to tell us too much since we weren’t ready to make any more purchases right now.

The consultation overall was a bad experience for my wife and I. As a result of the terrible consultation we had to waits weeks with the refrigerator in the middle of the kitchen floor because the consultant took incorrect measurements. We have gone back to the store a couple of times and finally the got the correct measurements and supposedly the fridge is on it was

Antonio started off strong but as soon as the sale was done he fell off the map. Before the sale he said any questions please call or text. I had a question on the day of delivery and he was no where to be found and as of two weeks later still has not responded to my e-mail.

Best buy Geek Squad was exceptional! My entire process from start to finish was smooth. Erik was great! Very professional and efficient at his installation process and for that I would recommend Without reservation!

Im still waiting for my price match. I was told I got the price match but still waiting.

took 3 times to get installed, but after the 2nd crew (Mike) all is good.

Nick and his team were great, they installed the new television and explained everything to me. They cleaned up and took away all the packaging. I was extremely happy with them and I would highly recommend them!

This was a very large job. First person from Best Buy was prompt in coming out and looking at the projects, he decided it was to large of a job for him so he wanted someone from Magnolia to bid the job out. So I waited longer then was suppose to have. They finally came out weeks later, unprepared and some seemed confused about what to do. One person was extremely knowledgeable and had a good grasp on what needed to be done. Waited a couple weeks only to get a call from the first person from BB and he was surprised that no one had been in contact with me. He later called back and said someone from Magnolia would call me with an estimate the next day. Week or so went by the first person fro BB called and asked what I decided? Again he was surprised that no one had contacted me, and said he look into it. Later he called back and said next week Magnolia would contact me and would email the proposal. Not a chase never happened. So I told them unless they were going to push me up the list of getting the work done, just to forget it. So I guess you guys wasted me time. If you can’t preform the work you shouldn’t hire companies that can’t either.

The consultant Chance steered in me a better direction both for price and features for both my TV and audio system than I had initially envisioned. GeekSquad setup team did a great installing both. Thanks guys!!!

We had great color on our last TV and told advisor we wanted at least the same color quality. Our new TV has “washed out” color.

I didn't know what to do to improve my WiFi coverage and didn't want to spend needless money. The In-Home Consultation measured my current signal in different areas where we needed it. He recommended a mesh router system that now gives us a strong signal everywhere we need it, even in an out building 100' away from the house.

Tim was an incredible help! I wasn't going to purchase on the same day, but he walked me through everything our home theater needed so I purchased with him! Even let me on the merits of the total text package.

Returned equipment. Needed help w/ microwave selection and install. Had measurements provided + had tech come out onsite. Recommended equipment did not fit in the space. Spent 1 hour on multiple calls w/ best buy and no one got me any solution or to someone who was local and could help (multiple transfers and could not transfer me to my local store). Tech did not respond to multiples e-mails or phone call/voicemail. After all of that, I got a thank you automated note saying "Enjoying your new tech?" which is silly because clearly I returned the equipment a week prior and had not received any responses. Good news is it gave me a link to write this review to warn others.

I highly recommend the in home consultation service. The consultant was well versed in many services. He was super helpful in educating me on various options for products and services. It's great, personalized consultant in your home so the consultant can see exactly where the product will be placed and recommend options.

Henry and his crew were fabulous. All of our details were met ON TIME!! I have since bought other items to add to our project through Henry and I will say it again, he is dependable, honest and knowledgable.