Customer Ratings & Reviews

I purchased 5 appliances from Dave and 3 of them were not acceptable. It was purchased during construction and specs were provided at time of purchase. There was no follow up measurement when cabinets were installed. When I tried to work with Dave to find resolution, he told me he was too busy to help me at that time. He also indicated there was not a solution to my washer/dryer issue ( reversible door swing needed)which wasn’t true. As far as the wall oven not fitting, I had to solve myself by cutting cabinet to proper dimension. I am disappointed in Dave’s post purchase service and the lack of support when the issues occurred. I felt he didn’t care. In choosing to find a new tech, Killian has been amazing, caring and very willing to find resolve.

So the guy who visited us was very polite. I just thought they sold us items that weren't needed and overpriced

it takes MONTHS to schedule an install date. Hope you can WAIT!!

We needed help figuring out exactly what refrigerator and washer and dryer would fit properly in our spaces. Ethan was kind and confident—-and the end result is that we love our filled spaces!

It took far too long to schedule an appointment. The gentlemen who installed the equipment were great, but more than a month after installation, the refund for unneeded products still has not been issued, and "I moved to a different position" is an unacceptable excuse!

Robert was amazing to work with and very knowledgeable in all things appliances! He took the time to go over everything and even opened early for us to look at some details and do comparisons.

I dont know what this is. I keeo getting emails about this and i never had no consultation

My wife and I worked with Cristhian at the East Madison store and had a very pleasant experience. Cristhian was very helpful and patient with us as we made our decision on a new refrigerator.

He didn't take correct measurements of the area where my tv and soundbar would be mounted on the wall, thus selling me a 65" when in fact only a 55" would fit. This caused the installers to have to go back and exchange for a smaller tv, which delayed installation, making the appointment much longer than should have been if the consultant had done his job correctly. It was very disappointing since I was looking forward to having a 65". When I called him to tell him that the 65" would not fit, he said he took the correct measurements and that it would fit. He was very flip and did not own up to his error which I find very unprofessional. I would not recommend him to any friends or family.

Jake was very knowledgeable and did a great job educating us on the various products available. Easy transaction, delivery was prompt and professional. Will recommend Jake to everyone I know.

Ted was very helpful when he came to quote us on several projects we have in our home. I am so glad he recommended the Totaltech membership. We have several projects that we need help with

Very friendly however measurements were incorrect. Did not return several phone calls, emails or texts. After being transferred to many Best Buy departments I was finally able to speak to someone who helped me order the microwave and trim, and schedule delivery.

Consultation offer was great, but tech wanted to push a particular product for significantly more and didn't want to entertain the concern over price or present other options. Went to store with techs suggestion and they presented other options as well as more reasonable ones. I definitely recommend an in home consultation, but just be cautious. May have just been a bad experience with the tech sent to us.

Please contact me as the issues for which I opened the case have not been resolved. The eero network still does not perform, not even to minimum standards. My TV frequently doesn't work due to connection, my phone on wifi still has poor connectivity, and the eero app shows devices connected to nodes that don't make sense. I asked for the consultation to optimize the eero setup and it clearly isn't optimized. This is not a ISP issue, it's how it's set up.

What a nice surprise to have an actual human that knew their stuff and had a direct phone number to call and not a 1-800 number if we had any issues with our fridge which we did. So bravo.

The in home consultation went very well and the consultant was very professional and knowledgable. The installation was on time and the installers were very helpful. The stove looks great and works very well. The elements heat up quicker than our previous stove. The stove is very easy to operate.

We knew we wanted to purchase a frame TV. We had already been to the store once. Our primary questions at the 2nd visit when we purchased were about the one connect cord, size of the one connect box and running the chord in wall to our cabinet. The rep advised the Tech squad would be able to run the chord if we had everything ready, i.e., tech tube. He also mentioned another service that was more expensive but could do the work drilling through the wall and running the chord to our cabinet area. The rep never told us the wire was not in wall rated neither did the rep show us the chord so we could understand the size of openings needed to run the chord through the wall. This resulted in wasted time with the geek squad members who were great by the way.

Best team I ever worked with. I would recommend to anyone who is looking for a team of professionals. Thanks to Patrick for pioneering. Thank you so much for everything. Happy holidays

This is the 3rd Best Buy survey I’ve received and completed regarding this issue. I initially contacted Best Buy to have an In-Home Theater Consultation. I was looking forward to getting guidance on buying a new OLED TV and receiver that met my budget and have them installed. The Home Depot Consultant called me the day of the Consultation and said he was sending someone else because he was detained south of my area. The person he sent was from the “Magnolia” department. He was unprepared, unprofessional and was no help at all. He didn’t have any materials, product information, nor an order form. He couldn’t answer the questions I had regarding the TV or a receiver that would support today’s technology.. He tried to sell me 2 new speakers and a very high end receiver, even though I already had a good set of surround sound speakers. His general responses were “I’m not sure” or “I don’t know.” The second Best Buy survey I completed on this matter asked if It would be ok if a Best Buy representative could call me. I checked “Yes,” and gave them my phone number. I still haven’t heard from them......

We've had home visits from Geek Squad and consultation on our TVs to help us set-up Roku and universal remotes. We've had 5 different people come to our house and each one has been extremely knowledgeable and helpful. Plus any issues we had they were easily able to fix for us. Highly recommend !