Customer Ratings & Reviews

Tyler is the most outstanding associate we have had the pleasure of working with at Best Buy. He is helpful, responsive and attentive. Thank you Tyler

I was looking to get new appliances across-the-board. I live in an older house, so I knew that would be an issue. He was on time, friendly and knowledgeable, he gave me some recommendations. However, I never got the email about with the appliances. I checked my junk mail and nothing.

The consultation itself was fine. Follow up to set up the appointmentWas extremely slow. Took multiple weeks to get an appointment. Took three weeks to get the quote back when I was promised it in two days. Followed up multiple times on the quote And was never actually able to schedule an install so we ended up not using the service at all. I tried calling best buy four times To get status updates, try to get a new consultant Or just complain to get somebody to take action I got stuck on hold for multiple hours net of the four calls. This was the single poorest service experience I’ve ever had.

Made it easier to look but to much emphasis on looks not ease of operation and functions.

Consultant had good technical knowledge, but did not go over the extended warranty options or the new total tech program. These were explained by the agent doing the installation and I was able to purchase them from him. Consultant not available after the installation to help guide us with glare problem - maybe need to add more consultants.

David H was great. He was able to assist me with all my needs and working with him couldn’t have been easier. I’ve already ordered another item with him.

I needed a replacement for my existing projector and I didn't know the details about new products that would match my current system. I had the in-home consultation and the consultant recommended a product (Epson home cinema 3700) that worked great.

Very nice, however, tv could not be installed as suggested.

It turns out that there is no broad enough solution for us to get rid of cable in our area. It is possible that an external antenna can do this but it is expensive and not foolproof. But the service man was very informative, patient, and not pushy.

Needed help with home theater system replacement. Received excellent advice and service. Best of all, the service was free with my Totaltech Membership.

Mr. Murphy never responded to my email. I went to the store & changed to a different expert. This is the first contact that I have had in months. My TV’s have not been set up. I have had to deal with multiple contractors. I am supposed to have the final set up today but I have not received a call, text or email about arrival time. My equipment order was not provided to me correctly & not placed completely. Working with this “ special service” has been a nightmare!

Gabriella has been a life saver through the process of purchasing new kitchen appliances. Her knowledge of the inventory and their specs is impressive.

Brandon, is very quick and apt for proving suggestion. It was effortless for us to make decision. I would surely contact him for any future purchases.

BestBuy’s Magnolia consulation service is market differentiator. We are building a home and a consultant made a site appearance. The suggestions are invaluable and we will be incorporating those suggestions in the near future via BestBuy purchases.

I would like to thank all the in store to on site Best Buy sales and service professionals for helping me select and install the TV and sound system.

We needed help measuring for a gas cooktop and microwave. The consultant was helpful and was able to help us select the right product for our space.

Bryan delivered a clear explanation of my problem, the logic made me understand the situation. I am please and would recommend you without hesitation.

Glad to have someone come to you home. Very helpful.

Good knowledge and smart ideas when we met. Tried to connect with him multiple ties after initial consultation but no response. I understand he is no longer with the company. Group follow up was very late. I ended up working with store people to finalize the project. Ended well but quite frustrating as this service sounded great.

2 guys showed up, each to present a different option for a home theater set-up, including speaker recommendation and price for installation and set-up. One guy provided speaker recommendation with pricing, only to later find out they get commission on certain products so you can truly never know if it's the best product for your situation since they are only going to recommend what they get commission on. The other guy Chris said he would provide information that night or "worse case" the following day. Well absolutely nothing. Tried to reach out, even the other guy said he was reaching out to him. Weeks and weeks and absolutely nothing, no bother to follow-up so the visit was a complete waste of everyone's time. If this is how they operate not sure why they even bother offering this service. No pricing information on set-up, so I am moving on and definitely do not recommend Best Buy in-home services.