Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New house and first experience using BestBuy home consultation. I wanted a smart home to sync with Alexa. The salesman ordered the wrong Yale keyless lock and not enough window sensors for my windows and doors to go with the Ring alarm. Now I have to go back to the store, return, purchase and setup a new install date for the Yale keyless entry. The sensor, I’ll install myself which I’m pretty good at. I ended up having to connect the windows and doors that weren’t completely setup during install day. I’ll save that complaint for the install review. Definitely not a Home Expert.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
We would use Ashley again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ashley was prompt and professional. She quickly diagnosed how to get done what we wanted and made it happen. We heartily recommend Ashley.
I would recommend this to a friendOur consultation helped me ecide on what i wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and answered every question I had, and overall nice guy, would recommend him to anyone looking for some sound equipment!
I would recommend this to a friendNeeded help with installation and got none
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person said it was an easy setup and did not set up
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking the time to let us know about your appointment. If it was an In-Home Advisor you met with, they are sales people that are not able to do installation services or troubleshooting. If you had a Geek Squad agent out to your home, they should have been able to complete the service you needed. Please give us a call at (800) 433-5778 so we can follow up on this and get you all squared away.
helpful with my decisions.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mike was very helpful...he answered every question I had and easily help me with my decisions. He is there for you even after the purchase.
I would recommend this to a friendInstall of new TV & system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still Learning it & there were issues with setting it up still in progress
No, I would not recommend this to a friendGood advice. No proposal received, No follow-up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person showed up on time, listened, and seemed to know what she was talking about. She made solid recommendations. Never had a chance to do anything with the ideas. She gave me nothing during the visit and I never received a documented proposal following the visit. She did not follow-up.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Joe
No Consultation Needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 85” Samsung Frame TV. I asked if they needed to do a home consultation before coming out to install TV. I was told NO it’s just a simple install. WRONG!!! The Samsung Frame has the mounts in each corner and it is impossible to hit studs on both sides. You do need to use a few zip toggles where you cannot hit a stud. Best Buy’s policy is that they cannot mount a TV UNLESS they can screw every mount into a stud. They should never sell a Samsung Frame TV as it is impossible for them to install based on Company Policy!!! I installed the TV MYSELF!!!
No, I would not recommend this to a friendExcellent Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent support and availability throughout the process. Drew and team were understanding of the issues and responded in record time.
I would recommend this to a friendVery frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are having a very frustrating experience installing surround sound in our living room and media room as well as mounting some tvs. The communication has been very poor and so far we have needed 3 different appointments to get the job done. Each time the installation team has come out, they either ran out of time or didn't have the right parts or just flat out said they couldn't do the job. It's an awful feeling to get sold on several products, spend thousands of dollars, then be told that we just bought will not work. We tried contacting our sales rep and it goes straight to voice-mail and haven't heard a response via email either.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
In Home Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultation was ok but the person was more interested in selling products.
No, I would not recommend this to a friendJulio is very patient kind and caring! He is a ple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Julio is amazing as well as the entire team at BeatBuy! They are very knowledgeable, flexible and helpful I am absolutely recommend them!
I would recommend this to a friendBeware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disregarded my choice of TVs. Pushed other products.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
The way to as you have a person to contact for ?s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy way to shop at home without finding a store and hope someone an handle your questions and sale. The salesperson comes to your home.
I would recommend this to a friendOur consultant was knowledgeable and friendly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installer was efficient and courteous. My equipment is fantastic and I will highly recommend the service and the Sonos sound system!
I would recommend this to a friendnot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.overall disappointing.. made false promises and lack of care after the purchase was made. I am currently still waiting for someone to come back to fix the crooked theater screen
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Total Tech membership provides many discounts on services and products that we offer in Best Buy. We are glad to help with concerns if you would like you can call us at (888) 237-8289, visit your local store, chat with us at www.bestbuy.com, chat on Facebook/Instagram or Twitter @BestBuySupport
So - So
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first the the in-house consultant was great...big problem is he never got back to us. Did not response to email or follow-up after the visit...so basically, we did not make a purchase after his visit...disappointed to say the least.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That would be disappointing to me too, and I'm sorry that there had been these troubles with getting ahold of the In-Home Advisor. You should be able to speak to your local store about how to best move forward with the communication issues that you've been having. A manager should be able to address any concerns that you may have.
Andy Newman is the best!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Andy Newman is the best!! He walked us through the entire process and came up with the perfect solution for our entertainment needs.
I would recommend this to a friendSecurity camera consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We need help with security cameras and received excellent advice at our consultation. We also received great service at installation
I would recommend this to a friendKen is the Best at Best Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ken's knowledge and ability to coordinate complicated installations is unbeatable. He is simply the best that I have ever met in tech!
I would recommend this to a friend