Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 5 out of 5 stars
Very pleased with this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rob was great to work with. Very knowledgeable about products and good recommendations. Highly recommend using his services.
I would recommend this to a friendRated 2 out of 5 stars
Consultation not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We need help with a system setup. I was told we would receive a quote on the material and labor after about a month—the guy who showed up a little late. We were waiting on the estimate.
I would recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 3 out of 5 stars
Once is enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've already reviewed her once and now you want another one
I would recommend this to a friendBrand response from Brad, Consultation Team
Posted .Thank you for your sharing your experience with us the first time. We value your feedback.
Rated 3 out of 5 stars
Smart Home equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The representative offered helpful information on smart home equipment.
I would recommend this to a friendRated 5 out of 5 stars
Valued help.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always good to have an objective outside expert guide and direct all the issues surrounding a major purchase and installation
I would recommend this to a friendRated 3 out of 5 stars
very costly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is something you can do on your own and save yourself some money
No, I would not recommend this to a friendRated 5 out of 5 stars
Complete satisfaction with new component.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mario did an excellent job reviewing options for adding a subwoofer. Answered all our questions. New subwoofer was excellent.
I would recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My credit card application was rejected because Best Buy system did not work, which delayed the initial installation date of 5 Dec to 12 Dec. The installation staff made a hole on the ceiling in the wrong spot. Best Buy then messed up the delivery of one set of speakers did not arrive on that day, and the installation got delayed till after Christmas and got delayed again. Because of this, I wasted one whole day when we were hosting guests from overseas because someone has to be home when installation is in place. My account manager was not responsive at first until I told him I might be forced to speak to the management. One would expect a much better service when one pays $7k.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
didn't seem concerned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seemed not interested in the job.... said I would get proposal next day... next day ... nothing.... after two voicemails... two weeks later got a email which I did not understand... got the feeling he did not care so I did not follow up.... and he did not either
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Great product, terrible consulting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Derek came to our house. A week later got a quote. Was never able to get in touch with him again. Numerous phone messages and emails. Nothing back. Called Best Buy in home consultation number numerous times. Waited forever. No answers from them. Said they would contact supervisor and get back to me. No one did. I bought the Sonos products eventually from the Fredericksburg store and installed myself. Sonos products themselves are wonderful. And I might add I ordered $3000 in equipment over the phone. When I picked up in Fredericksburg the guy was too lazy to even help me to the car. I am a very capable female but it was a lot of boxes and a little assistance would have been nice. Pretty poor Best Buy employees start to finish accept for the gentleman that took my phone order. He was quite professional.
No, I would not recommend this to a friendRated 3 out of 5 stars
There were many problems getting the Frig up-&-Run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ice cream barely freezes. all else is ok I still have doubts.
No, I would not recommend this to a friendRated 3 out of 5 stars
Job complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultation was done at my home for multiple services needed
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Great to hear, and I hope the final installation goes off without a hitch! If you have any questions or concerns along the way, feel welcome to connect with us over the phone at (800) 433-5778!
Rated 5 out of 5 stars
Adrian Sanchez the beat!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adrian Sanchez is a standout employee. He went above and beyond any other sales person I have dealt with, in the 25 years.
I would recommend this to a friendRated 3 out of 5 stars
2nd Ring doorbell in less than 10 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery does not charge or last more than 4days without a recharge
No, I would not recommend this to a friendRated 1 out of 5 stars
The visit was not what I was told it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked my sales rep if I could get an installer to guide me on what I needed to do for a wall oven replacement; he signed me up for a Best Buy account so I could get the expert help I needed. The guy who showed up said he was really in sales, but he looked over the oven and told me what we needed to do. Turns out when the oven and installers arrived, there was much more (and different) that needed to be done, and the installation is now delayed while I arrange for the extra work removing the old oven. Really bad communication from Best Buy about what I was getting. Screwed things up royally.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Customer Support
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance. ^Fey
Rated 3 out of 5 stars
Free so ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suggested the moon, im not spending $25K. Ended up doing about $10k.
I would recommend this to a friendRated 5 out of 5 stars
Soundbar and Sub Woofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our purchase of these items fit exactly with our needs for our HD TV. So happy we have them. Enjoying the sound we now hear so much better than what was coming out of the speakers that are built into the TV.
I would recommend this to a friendRated 2 out of 5 stars
Great start poor finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The representative came to the house we had great interaction ordered a lot of stuff! Then it all died, when it came time to place the order nothing happened. We had a scheduled call and nothing happened. Still would like to have the items and services. Hope that time comes.
I would recommend this to a friendRated 2 out of 5 stars
Poor follow-up and turn time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed installation of TVs & WiFi improvements. Great smiles & fluff until you commit...then it takes forever to actually get equipment and hardly ever any communication...no call backs, and lots of excuses if someone does return a call.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
Project did not start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with our sound system and later to buy a 77 inch oled tv. I questioned the proposal and was very specific about what I was looking for. Did not get any respond . I thing maybe what I am looking for is not possible
No, I would not recommend this to a friendBrand response from Jennfier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.